We are seeking a highly organized and experienced IT Manager to oversee the IT Operations for our global workforce and our office locations (Palo Alto and New York). The successful candidate will be responsible for providing front-line IT support while developing policies and procedures to enable scale.

What you’ll be doing:

• Manage key IT processes, including employees on and off boarding, software purchasing, hardware and software inventory management.
• Providing superior customer service by supporting end users and C-Level executives.
• Triage and respond to issues within the office. Resolve or escalate as appropriate by working with the appropriate vendors as necessary.
• Install, configure, and maintain employees and company devices, including desktops, laptops, monitors, mobile devices, printers, and networking devices.
• Provide installation and setup of audio/video conference sessions.
• Collaborate with department stakeholders on both the business side and technical side; write and maintain functional standard operational procedures for systems and workflows.
• Work closely with the Workplace Experience Team for event collaboration, on-site meetings, and office modification.
• Support on-site deployment and maintenance of communication hardware and technology.

What we’re looking for:

• 5+ experience with cloud based IT systems: central management of macOS and Windows systems, device and access management (e.g. Google Workspace), A/V management (e.g. Google Meet, Zoom), communication systems management (e.g. Slack, Gmail).
• Excellent customer service skills.
• Ability to work from our Palo Alto office three times per week, and additionally for special requests as needed.
• Speaks and writes clearly and informatively; responds well to questions; demonstrates group presentation skills.
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Own training and support on enterprise systems through consultation and advising with internal and external stakeholders and system users to understand and solve complex business problems and requirements.

The base salary range for this full-time position is $81,000-$209,000. The range displayed on each job posting reflects the minimum and typical maximum target for new hire salaries for the position of a candidate based in the Bay Area at any level. We do hire exceptionally talented professionals with decades of experience in their field. As such, our range may be higher than what is displayed. Our base salary ranges are determined by experience and location, and we hire at all levels for multiple roles. Within the range, individual pay is determined by work location, job-related skills demonstrated during the interviews, working experience, and relevant education or training. Please note that the compensation details listed in role postings reflect the base salary only and do not include equity, tokens, or benefits.