Director – Technical Solutions

Wunderkind is seeking a highly experienced Director of Technical Solutions to join our Professional Services team. This individual will report into our VP of Professional Services and will play a pivotal role in shaping the future direction of our small but mighty technical solutions team. This role will be on-site in our 1WTC headquarters in New York City.

Your direct reports will be members of our technical solutions team – technical account managers, who serve as technical partners to our high-value Strategic clients, and technical solutions consultants, who work with clients on an as-needed basis for technical issues or projects. The team provides revenue-driving technical solutions to our clients primarily post-sale, but occasionally jumps in to support our Sales team with technically complex deals.

We’re looking for someone with vision and passion who can lead this team into its next chapter of growth. You know how to apply client-facing technical experts to create value for our clients and the company as a whole.

Responsibilities:

• Serve as the head of our technical solutions team, responsible for long-term team planning, managing all day-to-day operations and representing the team within the company
• People Management
  • Remove blockers for your team while providing its members support and guidance
  • Ensure the team is completing projects and tasks accurately while successfully meeting targets and business outcomes
  • Define and maintain a high bar for team member expectations and enable the team to achieve it. Challenge the team and yourself to continually learn and grow as trusted advisors to clients.
  • Drive a high-performing team and create pathways for growth for each team member
• Operations
  • Effectively manage team resources and bandwidth, engage in data-backed headcount planning
  • Establish and drive team KPIs and success metrics, centered around client renewal for our Strategic clients
  • Partner with Professional Services to address and solve technical challenges, gaps, and opportunities for our clients.
  • Partner with our Customer Success and Sales teams to leverage technical solutions to improve business outcomes.
  • Serve as the driver and leader of cross-company initiatives where relevant.
• Strategy & Technical Solutions Excellence
  • Build partnerships with leaders within Professional Services, as well as with Customer Success, Product, Sales, and externally with both clients and third-party partners.
  • Partner with senior leadership to understand the company strategic plan and identify opportunities for technical solutions to support that vision.
  • Develop and exhibit technical subject matter expertise for Wunderkind, including implementation, integrations, architecture, security, website performance, industry trends, compliance, deliverability, and product roadmap, coaching your team to become the trusted advisor of our clients’ technical stakeholders.
  • Go client-facing yourself for high-stakes conversations or escalations.
  • Drive product conversations based on needs and problems uncovered during client interactions; serve as an internal advocate for client requests, and product bug prioritization
  • Stay up-to-date with technology trends and serve as a subject matter expert internally and externally

Qualifications:

• 6-10 years of relevant work experience, 3+ years experience in technical solutions leadership roles, preferably in the marketing technology or related SaaS industries
• Experience in roles such as solutions architect, solutions engineering, or technical account management.
• Proven track record solving complex technical problems and providing an excellent experience for customers in the process.
• Abe to hold highly skilled conversation with technical stakeholders about data flows and system architecture, including the ability to communicate technical concepts to non-technical stakeholders
• Experience working with web development technologies including REST APIs, XML, OAuth, JSON, etc
• Familiarity with marketing technology, tools, and concepts, including but not limited to tracking technologies, A/B testing, CRM systems, ESPs, website personalization, identity resolution, email deliverability, etc.
• Ability and eagerness to quickly self-learn new technologies based on customer or business need
• Ability to manage a highly skilled technical team and effectively evaluate and develop the performance of the individuals on your team
• Excellent written and verbal communication, able to lead meetings with senior-level executives internally or with our clients and partners.
• Familiarity with ticketing systems, especially Jira, a plus
• Ability to be in-office in our 1WTC location in New York City, NY

On the fence? Apply anyway! We know that imposter syndrome can get in the way of meeting incredible candidates, and don’t want it to get in the way of meeting you!

Learn More About Our Company, Culture and 5 Core Values: 

DRIVE UNDENIABLE PERFORMANCE: 

• Wunderkind is a leading performance marketing engine that delivers tailored experiences at scale
• Digital businesses use Wunderkind to remember who users are better than ever before, allowing them to deliver high-performing, one-to-one messages on websites, through emails and texts, and in ads at a scale that’s not otherwise possible 

COME HUNGRY:

• Driving $1.2 billion dollars annually in revenue for top eComm brands including Hugo Boss, Gucci, Lenovo, Cole Haan, HelloFresh and more 
• Incredible growth and development opportunities for top performing employees whether it be a leadership track or building out your own unique specialities 

CARRY EACH OTHER:

• Unwavering commitment to culture, community, office events, and DEI initiatives
• Fully stocked snacks, beverages, and in-office weekly catered lunch
• Exceptional management training programs and internal opportunities for 1:1 coaching

BOUNCE BACK:

• Company support and flexibility through all professional and personal development 
• Generous PTO package, National Holiday closures, Summer Fridays, Parental Leave, and more!

RESPECT PEOPLE, PRIVACY, IDEAS: 

• Proud to be an equal opportunity and safe workplace 
• Strongly committed to equal employment opportunities for all races, colors, ancestries, national origins, marital statuses, age, citizenship, disabilities, genders or gender identities, or Veteran status

The base salary range for this role is $140,000-$160,000. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. This may vary depending on living location and market rate.

Wunderkind is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.