Senior Manager - Multiple Teams
About the job
- 8–12 years of experience in software implementation, project management, or delivery, with a meaningful portion in SaaS or fintech.
- 4+ years of direct people management experience, ideally leading a team of senior individual contributors in a complex, customer-facing delivery environment.
- Direct experience working inside a bank or credit union, or leading implementations for financial institutions at a vendor.
- Hands-on experience with account opening software as a bank employee, implementation consultant, or vendor.
- A demonstrated track record of building or rebuilding an implementation function, including methodology, staffing model, and reporting.
- A structured, process-oriented approach to defining runbooks, setting quality standards, and enforcing them across a team.
- Executive-grade written and verbal communication, including comfort setting expectations with C-suite customers, executive stakeholders, and cross-functional leadership.
- Willingness to travel to customer sites as needed.
- Set the strategy, capacity plan, and operating model for Business Omni, in-branch, and specialty account type implementations across the MANTL customer base.
- Hire, coach, and develop a team of senior Implementation Managers and specialists.
- Define, document, and enforce the standard implementation methodology across account types, including milestones, handoffs, RACI, success criteria, and quality standards.
- Own pipeline health, in-flight risk, delivery pacing, and reliable forecasts for Finance, Product, and the executive team.
- Serve as the executive escalation point for complex, high-stakes customer implementations.
- Partner with Product, Engineering, Customer Success, Sales, and Support at the leadership level to resolve systemic issues, inform the roadmap, and represent complex implementation needs in strategic decisions.
- Contribute to organization-wide decisions concerning capacity, hiring, methodology, and customer commitments.
- Audit in-flight work, at-risk accounts, process gaps, ownership, and coverage, and produce a plan of record for the vertical.
- Establish a standard implementation methodology across Business Omni, in-branch, and specialty account types with defined milestones, handoffs, and quality criteria.
- Hire and ramp senior Implementation Managers and specialists, and establish coaching, review, and career-path structures.
- Deliver customer commitments while building the new structure, improving on-time go-lives, escalation volume, and customer satisfaction.
- Establish a reporting and forecasting cadence covering capacity, pipeline, and risk.
- Familiarity with DNA, IBS, Symitar, or other major core banking systems.
- Experience owning a portfolio of concurrent implementations across diverse customer types and channels, including direct, Fiserv, and COCC.
- Prior experience scaling an implementation team from lean to built, including hiring, defining career paths for senior individual contributors, and building forecasting and capacity models.
About the company
Alkami Technology provides cloud-based digital banking software for banks and credit unions. Its platform covers online and mobile banking, bill payment, and personal finance tools, enabling financial institutions to offer modern digital services to customers. The product works as a subscription-based platform hosted in the cloud, delivering retail and business banking capabilities and data-driven insights to help banks improve customer engagement and performance. Alkami differentiates itself through a strong focus on data-driven client success, ethical conduct, and a supportive workplace, aiming to help financial institutions attract and retain customers. The company's goal is to enable financial institutions to deliver seamless digital experiences, improve customer satisfaction, and continuously innovate through recurring revenue.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Plano, Texas
Founded
2009
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Simplify's Take
What believers are saying
- Provident Bank launched MANTL across 135 branches, validating Alkami’s omnichannel onboarding strategy.
- Raiz FCU cut account opening from nine days to four minutes, proving ROI.
- Q3 2026 revenue guidance of $132.7 million to $134.2 million signals sustained demand.
What critics are saying
- Fiserv, FIS, and Jack Henry bundle digital banking against Alkami's standalone platform.
- Q2 2026 EPS missed estimates by $0.23, exposing profitability pressure despite revenue growth.
- If big banks standardize on bundled core vendors, Alkami's pipeline shrinks by 2027.
What makes Alkami Technology unique
- MANTL unifies onboarding, account opening, and digital banking across branches and channels.
- Alkami’s 65,000-merchant enrichment powers transaction intelligence inside its Data & Marketing Solution.
- FI Navigator ranked Alkami top for credit unions and fastest-growing for banks in 2026.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Unlimited Paid Time Off
Remote Work Options
401(k) Company Match
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%Alkami customers prevent over $263 million in fraud with BioCatch. Oct 09, 2026, 10:00 ET Annual results from the Alkami-BioCatch partnership demonstrate the impact of behavior-based fraud prevention and highlight customer experiences from Gate City Bank and Raiz Federal Credit Union. PLANO, Texas, Oct. 9, 2026 /PRNewswire/ - Alkami Technology, Inc. (Nasdaq: ALKT) ("Alkami"), a digital sales and service platform provider for financial institutions in the U.S., today announced that its customers using BioCatch through the Alkami Digital Banking Platform prevented over $263M in fraud during 2025, according to data shared by BioCatch. The results are being shared during Alkami's Cybersecurity Awareness Month, a time that highlights the importance of maintaining strong security practices throughout the year. Cybercriminals use a range of tactics to gain access to online banking accounts, from harvesting credentials through phishing attempts to manipulating users into surrendering confidential information. BioCatch Account Takeover Protection analyzes behavioral, device, and session signals in real time as account holders interact with digital banking, establishing a baseline for legitimate activity. It can identify deviations, such as unusual navigation, interaction patterns, or transaction behavior that may indicate a compromised account or active takeover attempt. "BioCatch gives our customers another way to recognize suspicious activity during a digital banking session without introducing friction for customers or members," said Brad Cranford, director, product management at Alkami. "The 2025 results show how behavioral and session signals are helping financial institutions detect account takeover risk earlier, giving them an opportunity to intervene before suspicious activity becomes a financial loss and helping protect the account holder relationship in the process." Each digital banking session is assigned a risk score that financial institutions can use to determine how activity should be handled. Financial institutions set their own thresholds based on their tolerance for potential fraud, allowing them to tailor the response to their security strategy. "Effective fraud prevention ultimately comes down to recognizing risk early enough to do something about it," said Jay Whoriskey, vice president of global partners and alliances at BioCatch. "Together, BioCatch and Alkami give banks and credit unions continuous visibility into user intent throughout every millisecond of every digital banking transaction, enabling those financial institutions to recognize account takeover in time to stop it. Preventing more than $263 million in fraud in a single year serves as a powerful demonstration of what behavioral intelligence can do at scale." Recent customer success stories exemplified the impact of Alkami and BioCatch's strategic partnership. Powered by Alkami's integrated partner ecosystem, Gate City Bank leverages BioCatch to proactively identify account takeover and suspicious behavior. The bank reported a 97% account takeover capture rate and $650K in deterred fraud loss over the last six months. Similarly at Raiz Federal Credit Union, the team deployed a layered security strategy and was able to prevent more than $286K in fraud in the first year, in combination with their other layered security solutions. BioCatch is available through the Alkami Alliance partner ecosystem and connects with the Alkami Digital Banking Platform. About Alkami Alkami provides a digital sales and service platform for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing - each solution can stand alone, but together they deliver more - to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. About BioCatch BioCatch prevents fraud and financial crime by recognizing patterns in human behavior, continuously collecting more than 3,000 anonymized data points - keystroke and mouse activity, touch screen behavior, AI agent usage, jailbroken devices, and more - as people interact with their digital banking platforms. With these inputs, BioCatch's AI and machine-learning models continuously assess both user intent and any signs of coercion or manipulation throughout every millisecond of every digital banking session, allowing banks to distinguish the criminal from the legitimate in real time. Insights drawn from across the entire network of BioCatch institutions further amplify the power and accuracy of that real-time risk-scoring. As of the end of H1 2026, more than 370 financial institutions deploy BioCatch solutions, analyzing 19 billion user sessions per month and protecting more than 760 million users on more than 1.8 billion devices around the world from fraud and financial crime. SOURCE Alkami Technology, Inc.
Police FCU goes live on Mahalo platform in tandem with core conversion. Police Federal Credit Union has completed a simultaneous digital banking implementation and core system migration, going live on Mahalo Banking's Thoughtful Banking platform at the same time as it converted its back-end infrastructure to Corelation KeyStone. The Washington D.C.-area credit union serves more than 13,000 members and holds assets exceeding $178 million. The dual-track project is notable for its scope. Running a core conversion and a digital banking replacement in parallel is operationally demanding, and many institutions sequence them separately to limit risk. Police FCU's decision to execute both concurrently suggests either high confidence in vendor co-ordination or a strategic priority to avoid a prolonged period on legacy infrastructure. What changed for members. The practical changes for members centre on two areas: payment flexibility and fraud controls. External account transfers, which allow members to move funds between Police FCU and accounts held at other financial institutions, are now available through the new platform. Integrated fraud protection has been added across digital channels, though the release did not specify the underlying detection mechanism or the provider behind it. On the operational side, Police FCU says the real-time connection between the Corelation KeyStone core and the Mahalo front end reduces the manual reconciliation processes that typically arise when a digital layer is loosely coupled to a core. Tim Doyle, president and chief executive of Police FCU, said the collaboration between Mahalo, internal staff and Corelation was central to keeping the project on schedule. "Conversions naturally come with a learning curve, but Mahalo made the process seamless for both our staff and our members," he said. Market context. The credit union technology stack is a consolidating market. A relatively small number of core providers, including Corelation, Fiserv, Jack Henry and FIS, underpin the majority of US credit unions, and digital banking layers are increasingly expected to offer certified, pre-built integrations to those cores rather than custom middleware. Mahalo's positioning as a deep-integration specialist in the credit union segment places it alongside competitors such as NCR Atleos, Q2 and Alkami, all of which compete for the same community and mid-tier credit union clients. The neurodiverse accessibility functionality that Mahalo highlights in its company description, described as the first fully integrated offering of its kind in online banking, is a differentiator that sits outside the usual competitive metrics of feature parity or pricing. Whether it translates into a durable commercial advantage depends on how quickly the broader sector follows, and on whether credit union procurement teams weight accessibility as a selection criterion. Regulatory pressure on credit unions to modernise payment infrastructure is building in the United States. The National Credit Union Administration has signalled ongoing interest in operational resilience and third-party vendor risk, both of which become more relevant when a credit union relies on a tightly coupled stack of core and digital providers from separate vendors. Police FCU's implementation adds a data point to the case that tight core-to-digital integration can be achieved without a single-vendor lock-in model. Denny Howell, chief operating officer of Mahalo, described the deployment as reflecting a shared commitment to innovation and said the company would continue to expand Police FCU's digital capabilities over time. The next milestones to watch are whether additional payment rails, such as real-time payments via the RTP network or FedNow, are added to the platform, and whether the credit union reports measurable reductions in call-centre volume as self-service adoption grows. AI level 1 of 5: written by Darlyn Ho; AI helped with tone, structure or wording; edited and signed off by Mark Walker, Editorial Director. What the levels mean
Alkami and Provident Bank launch unified Account Opening across 135 branches. Provident Bank has deployed Alkami's MANTL platform across its 135-branch network to unify digital and physical account opening. For fintech professionals, this move signals a shift toward omnichannel parity where complex fiduciary and business accounts are no longer tethered to legacy manual workflows, allowing $25 billion institutions to compete with agile neobanks on speed while maintaining branch-heavy relationship models. What was announced. Provident Bank, a financial institution with over $25 billion in assets, has successfully launched MANTL Business Account Opening and Retail Account Opening. The implementation spans the bank's entire 135-branch network and involves more than 800 team members. By adopting a single platform for both digital and in-branch channels, the bank aims to eliminate the friction caused by disparate legacy systems and modernize the experience for both employees and customers. The rollout allows customers to open a variety of account types online or in person, including minor accounts and individual retirement accounts (IRAs). For more complex needs, branch staff can now utilize modernized, standardized workflows to open personal and business fiduciary accounts, revocable and irrevocable trust accounts, estate accounts, and escrow accounts. This transition was executed in tandem with a major core system conversion, representing a significant overhaul of the bank's technological foundation. The launch coincides with a broader industry trend toward digitizing the physical branch. According to the data, in-branch account opening has become the highest-volume growth channel for the MANTL platform in 2026, reaching nearly 90,000 booked applications in a single month. By refining existing processes rather than simply digitizing old ones, the bank and MANTL focused on change management and customized training to ensure high adoption rates among the 800 employees now using the system across the organization. "Our partnership with MANTL is built on a shared vision and a strong level of trust in how technology can enhance the customer experience. By bringing our digital and branch account opening capabilities together on one Platform, we're creating a competitive advantage for Provident while making the experience simpler and more consistent for both our customers and our team members. Just as important, we're investing in our people by giving them the technology, training, and tools they need to be there for our customers whenever and however they choose to engage with us, whether online, in a branch or through our contact center." Scott Hurlbert, senior vice president, digital channels director at Provident Bank. The companies involved. Alkami Technology, Inc. (Nasdaq: ALKT) is a prominent provider of digital sales and service platforms for financial institutions in the United States. Based in Plano, Texas, the company has established a significant footprint in the fintech sector, with its solutions frequently utilized by credit unions and regional banks looking to modernize their digital offerings. Alkami provides the MANTL platform as a core part of its ecosystem, focusing on automating the account opening process to drive growth and efficiency. MANTL is a technology provider that specializes in digitizing the onboarding process for banks and credit unions. The platform is designed to integrate deeply with existing core banking systems, a feature that was central to the Provident Bank implementation. Provident Bank itself is a major regional player with over $25 billion in assets. Operating a network of 135 branches, the bank serves a diverse customer base requiring both standard retail products and complex fiduciary services. This implementation marks a major step in the bank's digital transformation, moving away from the "siloed" approach that often characterizes traditional banking operations where branch and digital experiences are managed through separate, incompatible technologies. What FF News has reported before. FF News has tracked Alkami's expansion closely, with 75 previous reports on the company's market moves. Recently, Ascento Capital covered how Alkami's MANTL Hits 1 Million In-Branch Applications, a milestone that highlights the growing importance of physical branch modernization. The platform's efficiency was also demonstrated when Raiz FCU Slashes Account Opening Times from Nine Days to Four Minutes with Alkami. What this means. The unification of branch and digital account opening at a $25 billion bank suggests that the "digital-first" era is evolving into a "digital-everywhere" reality. For the industry, the pressure is no longer just about having a functional mobile app; it is about ensuring that complex, high-value products like fiduciary and estate accounts can be handled with the same speed as a basic checking account. This puts significant pressure on legacy core providers who have historically struggled with cross-channel consistency. The success of this rollout raises a critical question for the sector: can traditional banks maintain their "relationship" advantage if they fail to bridge the technological gap between their physical and digital storefronts? Featured speakers.
Raiz Federal Credit Union transforms community banking with Alkami's Digital Sales & Service Platform. Sep 03, 2026, 10:00 ET New case study reveals how the El Paso-based credit union cuts account opening and funding times from days to minutes, increases monthly digital login from 30% to 49%, and helps prevent more than $286,000 in reported fraud PLANO, Texas, Sept. 3, 2026 /PRNewswire/ - Alkami Technology, Inc. (Nasdaq: ALKT) ("Alkami"), a digital sales and service platform provider for financial institutions in the U.S., today announced a new case study highlighting how Raiz Federal Credit Union (Raiz), a credit union serving over 79,000 members in El Paso, Texas, is using Alkami's Digital Sales & Service Platform to modernize its member experience and build a stronger foundation for growth. Raiz has expanded its relationship with Alkami to encompass the full Digital Sales & Service Platform. The credit union is live with the Alkami Digital Banking Platform and MANTL Onboarding & Account Opening, and is implementing Alkami's Data & Marketing Solution to support more personalized and relevant member engagement, and identify opportunities to deepen relationships through targeted product offers. By connecting onboarding and digital banking across online, branch and call-center channels, Raiz is improving access to everyday banking, reducing manual work for employees, and giving its team more time to focus on financial guidance and relationship-building. "Alkami is helping us make banking more accessible, efficient, and connected for our members while preserving the Red Carpet service that defines Raiz," said Amy Krasikov, vice president of digital experience at Raiz. "We're proud to serve the El Paso community today, and we're excited to bring the warmth and care to people across the nation. Through digital banking, we aim to make our support accessible wherever and whenever it's needed. With Alkami, we've created a stronger digital foundation for today while continuing to find new ways to engage members with greater relevance and impact." With a lean technology team focused on strategic priorities, Raiz sought a modern, integrated platform that could improve member access, streamline operations, and support stronger relationships. The new case study highlights how the credit union is extending its member-first experience beyond the branch. With Alkami, Raiz has: * Modernized its nine-branch experience: By 2024, all nine branches had transitioned to a fully digital model without traditional teller functions or cash drawers. Member service representatives can focus more on financial guidance and relationship-building, while routine transactions are supported through the Alkami Digital Banking Platform and enhanced self-service ATMs. * Reduced the time needed to open and fund accounts: Online account opening decreased from up to nine days to approximately four minutes; in-branch account opening decreased from 30-45 minutes to under 10 minutes; and call-center funding decreased from two to three days to approximately nine minutes. * Strengthened fraud prevention: Alkami's layered fraud prevention capabilities helped Raiz prevent more than $286,000 in reported fraud during the first year. * Increased digital engagement: Monthly digital login increased from 30% to 49%. "Raiz is demonstrating how community financial institutions can use technology to make banking easier and more accessible without losing the human connection that sets them apart," said Benjamin Conant, chief product officer at Alkami. "By connecting onboarding, digital banking, and data and marketing through Alkami's Digital Sales & Service Platform, Raiz is giving members more convenient ways to bank, helping employees spend more time on meaningful guidance and building a stronger foundation for long-term growth." To learn more about how Raiz Federal Credit Union is building a digital-forward member experience with Alkami, read the full case study here. About Alkami Alkami provides a digital sales and service platform for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing - each solution can stand alone, but together they deliver more - to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. About Raiz Credit Union At Raiz (pronounced as "rise"), our members and strong, vibrant community inspire us daily. We share a passion for knowledge and the pursuit of growth, grounded in our heritage as El Paso Area Teachers Federal Credit Union (TFCU). Today, we guide members from many professions to focus on their goals and help them get there. We're proud of our roots in El Paso (since 1936) as we envision a bold path forward, leading the way with passion. We are over 79,000 members strong and provide a full range of high-quality financial services at great rates and low costs you can expect from a first-class credit union. Join us and experience the difference that comes from working with people who care. Visit www.raiz.us/open to learn more. Raiz is Federally Insured by NCUA. SOURCE Alkami Technology, Inc.
Engageware expands c-suite with three AI executives. Search. New CFO Steve Abramson, CTO Rob Fox and CCO Matt Wilson Have Each Built and Scaled AI in the Real World, Positioning Engageware to Lead AI Adoption Where it's Hardest to Get Right Engageware, the most used AI-powered customer engagement platform for regulated industries, has expanded its executive leadership team with the appointments of Steve Abramson as Chief Financial Officer, Rob Fox as Chief Technology Officer and Matt Wilson as Chief Customer Officer - three leaders who have each built, deployed and scaled AI inside regulated enterprises. The appointments come as Engageware moves to lead AI adoption in the sectors where it's hardest to deploy. Banking, financial services, wealth management and telecom demand accuracy, governance and trust with no room for error, and they depend on Engageware, whose platform has already powered more than 1 billion AI interactions and scheduled 1.5 billion appointments for clients and their customers worldwide. Abramson will oversee global finance, legal and administrative functions. Fox will lead global engineering and product teams, accelerating platform innovation and advancing governed AI across the company. Wilson will oversee customer success, support, enablement and customer operations, helping clients maximize the value of Engageware's platform while scaling customer experience initiatives globally. "There is a lot of talk about AI transformation, but very few executives have actually led it," said Dan O'Malley, CEO of Engageware. "Steve, Rob and Matt are the rare exceptions. Each has built, deployed and scaled AI inside real businesses in regulated markets. Together they strengthen every critical area of our company, from product innovation and operational scale to customer success and growth. With this team in place, Engageware isn't just participating in the AI revolution in regulated industries, we're positioned to lead it." Abramson, Fox and Wilson collectively bring decades of experience building, deploying and scaling AI-powered enterprise platforms in regulated markets and a track record of delivering AI, not just discussing it. Chief Financial Officer Steve Abramson Abramson brings 20 years of finance leadership across technology and high-growth organizations. He most recently served as CFO at Numerated, where he led global finance and administration, legal and investor relations through the company's acquisition by Moody's. Previously, Abramson was CFO at JUNO, scaling the finance function to support rapid growth and its acquisition by GrowthZone. Abramson holds an MBA from the University of Massachusetts Amherst and a BS in Finance and Accounting from Syracuse University. Chief Technology Officer Rob Fox Fox is a veteran technology leader with deep expertise guiding product innovation and engineering execution within PE-backed software companies. Most recently at Supplier.io, he led its company-wide AI and product transformation. Previously at HG Insights, he built the Innovation Team and helped enable a successful $250 million exit to Riverwood Capital. Chief Customer Officer Matt Wilson Wilson is a customer-focused leader and proven technology executive with extensive experience driving customer success, enablement and digital transformation in and around the financial services industry. At Engageware, Wilson is responsible for delivering exceptional customer outcomes, scaling support and enablement programs, and ensuring clients realize the full value of the platform. Previously, Wilson led AI at Alkami Technology, where he drove the company's internal AI transformation. Having joined Alkami ahead of its IPO, he helped guide the digital banking platform to the public markets while advancing AI initiatives across a diverse portfolio of financial institutions. To learn more about Engageware's customer engagement platform, visit https://engageware.com and follow Engageware on LinkedIn.