Full-Time

Member Services Representative

Self-Help Credit Union

Self-Help Credit Union

1,001-5,000 employees

Nonprofit credit unions financing housing

Compensation Overview

$23/hr

Durham, NC, USA

Remote

May require travel to cover other branches.

Bachelor's

Category
Finance & Banking (1)
Required Skills
Word/Pages/Docs
Customer Service
Excel/Numbers/Sheets
Microsoft Outlook

Get referred to Self-Help Credit Union

See people who can refer or advise you

Requirements
  • High School graduate or equivalent.
  • At least one year of experience in a financial institution or other customer service industry is preferred.
  • Prior cash-handling and customer-service responsibilities are preferred.
  • Strong commitment to the mission of creating economic opportunity for traditionally underserved communities.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to be trained on and efficiently operate credit union systems and proprietary software, including New Solutions, Microsoft Excel, Microsoft Word, and Microsoft Outlook.
  • Ability to work flexible hours, including evenings and weekends.
  • Ability to travel to cover other branches when required.
  • Attention to detail and ability to organize and prioritize work effectively.
  • Analytical and problem-solving skills.
  • Keyboard and data-entry skills.
  • Ability to demonstrate the organization's core values, including mission before self, service with excellence, embracing and promoting change, results not credit, diversity as a strength, and financial sustainability for mission impact.
Responsibilities
  • Initiate and lead conversations to identify and assess member needs.
  • Maintain and enhance member account relationships by providing member service.
  • Process share deposit payments, loan payments, manual payrolls, and account transfers.
  • Maintain drawer cash levels within prescribed amounts.
  • Post and log night, ATM, and mail deposits as part of a dual-control team.
  • Perform other duties and projects as assigned.
Desired Qualifications
  • Bilingual ability in English and Spanish.
  • At least one year of experience in a financial institution or other customer service industry.
  • Prior cash-handling and customer-service responsibilities.
  • Preference for working in organizations that prioritize teamwork and collaboration.
Self-Help Credit Union

Self-Help Credit Union

View

Self-Help Credit Union operates as a nonprofit network that provides fair and responsible mortgages and small business loans to people in North Carolina, California, and across the nation to help borrowers build wealth. It finances affordable housing, childcare centers, public charter schools, faith-based organizations, and community-focused commercial real estate to strengthen underserved communities. It includes a research and policy development group that studies financial markets and advocates for policies that reduce poverty and expand ownership. Its goal is to create and protect ownership and economic opportunity for all by expanding access to fair credit, affordable housing, and community investment, while informing policymakers and lenders to lower the cost of poverty.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Durham, North Carolina

Founded

1980

Get referred to Self-Help Credit Union

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • Northeast Family merger closed May 1, 2025, adding 5,900 members and 28 staff.
  • Alliance Credit Union merged June 1, 2025, strengthening Florida operations.
  • Self-Help launched WNC Affordable Housing Loan Fund with Dogwood Health Trust in February 2025.

What critics are saying

  • Self-Help's amended Fiserv suit, filed February 27, 2026, exposes vendor dependence.
  • Judge Walter let eight claims proceed in June 2026, raising settlement pressure.
  • Late-2025 core conversions across merged credit unions threaten outages, member attrition, and legal costs.

What makes Self-Help Credit Union unique

  • Self-Help's nonprofit lending mission targets underbanked communities, not shareholder returns.
  • 2025 mergers added Alliance, Northeast Family, and Winston-Salem, expanding geographic reach.
  • South Carolina branches transitioned to Self-Help Federal Credit Union in August 2025.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Yahoo Finance
Aug 22nd, 2026
Jacksonville launches $20M loan fund to unlock $80M in affordable housing construction

A coalition of private and philanthropic investors has launched the $20 million Jacksonville Growth and Affordability Partnership Fund to finance affordable housing construction in Jacksonville. The fund aims to unlock $80 million worth of new apartment development. Northern Trust anchored the fund with a $10 million investment, whilst the Jessie Ball duPont Fund contributed $5 million and The Community Foundation for Northeast Florida and its donors added $3 million. The fund will provide low-cost loans to developers working on projects using 4 per cent Low-Income Housing Tax Credits. Self-Help Ventures Fund will administer the programme, with loans repaid over 20 years. Jacksonville renters have been cost-burdened since 2011. For households earning half the area median income, only 48 affordable units exist per 100 renters needing one.

City of Asheville
Mar 4th, 2026
Mountain Community Capital Fund Information

Mountain Community Capital Fund information. Last updated or reviewed on March 4, 2026 What is the Mountain Community Capital Fund? The Mountain Community Capital Fund is a loan guarantee fund for small business loans available to entrepreneurs in Asheville and Buncombe County. It is a collaboration between Carolina Small Business Development Fund, Mountain BizWorks, Self-Help Credit Union, the City of Asheville and Buncombe County. This loan fund is intended for business owners who don't have collateral, which can be a barrier to getting a business loan. It is available to all entrepreneurs living within the City of Asheville or Buncombe County. This fund is intended for loans ranging from $5,000.00 to $70,000.00, although larger loan amounts may be considered. The program launched on Tuesday, August 27, 2019. The Mountain Community Capital Fund is sponsored by The City of Asheville, Buncombe County, Self-Help Ventures Fund ("Self-Help"), Carolina Small Business, and Mountain BizWorks. For additional information on the Mountain Community Capital Fund Operating Committee, which has City and County staff and appointees serving to make decisions about the Mountain Community Capital Fund. How can my business qualify for a loan guarantee from the Mountain Community Capital Fund? Proof of business viability. The Mountain Community Capital Fund prioritizes loan guarantees for established small businesses that demonstrate strong viability. Factors considered in the application include: * Time in Business - The applicant's business must have been in operation for at least 12 months and be able to provide year-end financial statements. Start-up businesses are also considered under more rigorous requirements. * Management Experience - Applicants should showcase a strong track record of successful management experience and/or have formal relationships with strategic partners who provide relevant expertise. * Industry - All for-profit businesses are eligible to apply, except those in certain restricted industries. For more information, please contact one of the participating lenders. * Financial Trends - The business should reflect general trends of revenue growth, increasing profitability, and a strong balance sheet. How do I apply for a loan guaranteed by the Mountain Community Capital Fund? Interested applicants should first contact the lenders listed below and complete a standard small business application. Borrowers will need to show that they have the ability to make debt payments and provide proof of their business's viability (see above). Carolina Small Business Development Fund Mountain BizWorks Self Help Credit Union How the approval process works. * Apply for a loan. The entrepreneur files a standard business application with a participating lender. * Lender approaches MCCF. If the loan qualifies for a guarantee, the lender submits to the MCCF Committee for approval. * Committee reviews loan guarantee request. MCCF Committee approves or denies the loan guarantee request. * Finish loan process. Once approved by MCCF, the Lender completes processing and disbursement of funds. Frequently asked questions (FAQ). What is a loan guarantee? A loan guarantee is a promise made by an organization or individual (known as the 'guarantor') to pay a certain amount of the outstanding balance on a loan in the event that the borrower is unable to pay it in full. Who is the lender? Participating Lenders include Self-Help Credit Union, Mountain BizWorks, and Carolina Small Business. Interested applicants should file a standard small business application with a Participating Lender. What is a guarantor? A guarantor is a financial term describing an individual who promises to pay a borrower's debt in the event that the borrower defaults on their loan obligation. Who is the guarantor? Mountain Community Capital Fund is the guarantor for certain small business loans underwritten and approved by Participating Lenders. What are the loan terms? The MCCF works to guarantee loans as small as $5,000 and as large as $75,000. Loan terms (length of repayment window) and Interest Rates are competitive and determined by the lenders. What kind of collateral is required? MCCF will consider applicants who have no or little collateral. Examples of collateral include cash, financial assets, real estate, personal property. Is Mountain Community Capital Fund a loan fund? MCCF is a guarantor on qualifying loans from Participating Lenders. If you are interested in a loan, please contact a Participating Lender. Can I apply through all three participating lenders? No. You may only apply to one lender at a time. Partners. Mountain Community Capital Fund is made possible by the following community partners:

Self-Help Federal Credit Union
Jan 20th, 2026
No Kid Should Go Hungry

No Kid should go Hungry. Self-Help believes in ownership and economic opportunity for all - but in order to thrive economically, its communities have to have the tools they need to survive on a daily basis. One important tool that is often taken for granted is access to food. That's why Self-Help is joining the fight against food instability by partnering with No Kid Hungry. No Kid Hungry is a campaign focused on providing children with access to three meals a day. It is run by Share Its Strength, a nonprofit working to solve problems of hunger and poverty in the U.S. and around the world. Here's how No Kid Hungry helps feed kids around the U.S.: * Funding for school meal programs * Grants & support for free meal sites * Access & protection for programs like SNAP and WIC If you have the means and want to help, Self-Help is matching every dollar donated to No Kid Hungry, up to $50,000, through January 31, 2026. You can support these ongoing efforts by giving now at: Nokidhungry.org/selfhelpcredit If you're not in a position to give, that's okay. Self-Help Federal Credit Union hope that you are taking care of yourself during these challenging times. Thank you for being part of its community. Share this.

Roanoke-Chowan News-Herald
Jan 6th, 2026
Northampton receives NMTC funding for high school

Northampton receives NMTC funding for high school. Money will help offset the county's $4.19 million commitment to the project. JACKSON - Northampton County Schools has secured New Markets Tax Credit (NMTC) funding which will help lessen the amount that the county will have to contribute to the new high school construction project. 0:24 "It's an expected net benefit of $2 million which will reduce the county's potential obligation," explained Northampton County Attorney Scott McKellar during the Board of Commissioners' meeting held here on Monday night (Jan. 5). In order to receive those funds, however, a $25,000 deposit had to be made to Self Help Ventures, the community development entity offering the NMTC funding, and $5,000 to Novogradac & Co, the CPA firm handling the transaction. McKellar explained these deposits are for upfront costs, such as legal fees, for the closing of the transaction, which is expected to be in the spring. After closing, that $30,000 total deposit will be reimbursed to the county along with the $2 million NMTC allocation. McKellar explained to the commissioners that the deadline to make the deposits was last month, and since the commissioners did not have a second meeting in December, Northampton County's Board of Education paid the deposit instead. "It was a time crunch. We had to act fast because we didn't want to lose the money," McKellar explained, noting that they reached this conclusion after discussions with the school board's attorneys. When the Northampton County Board of Education met on December 15, they unanimously approved paying the $30,000 deposit. Superintendent Dr. Rosa Atkins told the school board that they would use funds from the school district's capital projects account to pay the deposit. At the January 5 commissioner meeting, the board considered reimbursing the school district for making the $30,000 deposit. Commissioner Keith Edwards asked where those funds would be allocated from. County Manager Julian Phillips stated that the $30,000 reimbursement would come from the county's contingency funds. "We're talking $2 million of ultimately free money coming to the county to help fund this new high school," McKellar emphasized, and noted that there could be more potential NMTC funds in the future. "All of this is good news." Commissioner Kelvin Edwards motioned to approve the $30,000 reimbursement, and Melvetta Broadnax Taylor seconded. The vote was unanimously in favor. As previously reported by the News Herald, the Northampton Commissioners agreed in January 2025 to commit $4.19 million to the high school construction project (along with an estimated $1.2 million in sales tax reimbursement from the construction) to cover the project's funding shortfall after the district's first attempt to secure NMTC funding was unsuccessful. The agreement allowed the district to move forward and begin construction. In 2022, the district received $50 million from the state's Needs-Based Public School Capital Fund to construct a new centrally-located high school. In 2023, the state added additional money to the project in response to rising costs from inflation, bringing the total for the high school project to $62 million. The money from that grant came from the state's lottery fund. The new school will be located on Highway 305 just outside of the Jackson town limits. After breaking ground in March 2025, the building is currently under construction with a target opening date of the 2026-2027 school year. The NMTC program was created by the federal government several years ago in order to attract wealthy individual and corporate investors to low-income communities. Those investors receive tax credits in return for investing in intermediaries called "community development entities," who then invest the funds in projects in low-income areas. The US Treasury awards only a certain amount of New Markets Tax Credits each year. NMTC funds have previously been used to construct other schools in North Carolina, including a high school in Jones County.

All Banking Jobs
Dec 10th, 2025
NC credit union sues Fiserv over 'insecure' systems

NC credit union sues Fiserv over 'insecure' systems. Allegations of inadequate security measures: Self-Help Credit Union vs Fiserv. Self-Help Credit Union has recently filed a lawsuit against tech giant Fiserv. The credit union accuses Fiserv of knowingly operating insecure account processing systems and then demanding extortionate early termination fees when the credit union attempted to switch to a more secure provider. The lawsuit, filed on December 4 in the U.S. District Court for the Middle District of North Carolina, raises questions about data security standards and the balance of power in the financial technology sector. The alleged security failings. According to the complaint, Fiserv failed to protect Self-Help Credit Union's member data with the same safeguards it uses for its own corporate data. This alleged discrepancy is a violation of their master agreement. Self-Help's lawyers stated in the complaint, "Fiserv sold and operated systems that were so insecure that no regulated financial institution should have been asked to run its confidential data through them." While Fiserv allegedly secures its own internal data with layered, possession-based multi-factor authentication (MFA), token generators, and biometric controls, these security measures were not extended to the credit union. Instead, Fiserv is accused of relying on weaker security measures such as email passcode challenges for client data. According to the National Institute of Standards and Technology, this method of authentication is vulnerable to hacking if the user's email account is not adequately secured. Furthermore, the lawsuit alleges that Fiserv demanded a seven-figure "early termination" and deconversion payment when the credit union sought to switch providers. The credit union describes this as a "ransom" and is seeking a court order to void these fees. Fiserv's response. Fiserv has responded to these allegations by stating that they disagree with the claims and will be defending themselves robustly in the lawsuit. The company's spokesperson told American Banker, "We disagree with the claims and will vigorously defend ourselves in the lawsuit." Legal challenges amidst financial turmoil. The lawsuit comes at a challenging time for Fiserv. The company has recently faced shareholder lawsuits, executive turnover, and a falling stock price following a significant earnings miss. In November, multiple shareholder class actions were filed against Fiserv, CEO Michael Lyons, and then-CFO Robert Hau, following a dramatic drop in Fiserv's stock price after its third-quarter earnings report. Additionally, Fiserv is undergoing a significant leadership overhaul, with CEO Michael Lyons having taken the helm in May 2025 and CFO Robert Hau set to be replaced by Paul Todd, formerly of Global Payments. Amidst these changes, Fiserv announced a restructuring plan dubbed "One Fiserv" and a move to transfer its stock listing from the New York Stock Exchange to Nasdaq. The implications of the lawsuit. The lawsuit filed by Self-Help Credit Union raises serious questions about data security in the financial technology sector. It emphasizes the importance of robust security measures and the potential consequences for companies that fail to adequately protect client data. The outcome of the case could set a precedent for future disputes of a similar nature. This lawsuit brings to light the importance of trust and security in the digital age, particularly in the financial industry where sensitive customer data is at stake. It serves as a reminder to all businesses to ensure their data security measures are up to par to avoid similar disputes. John wick. ABJ, a Senior Writer at Luxurylaunches, brings over 10 years of automotive journalism expertise. He provides insightful coverage of the latest cars and motorcycles across American and European markets, while also highlighting luxury yachts, high-end watches, and gadgets. An authentic automobile aficionado, his commitment shines through in educating readers about the automotive world. When the keyboard rests, Sayan feeds his wanderlust, traversing the world on his motorcycle.