Responsibilities

• Build and implement strategies to foster an engaged community of brands, suppliers, manufacturing partners, and retailers
• Develop playbooks and toolkits leveraging best practices to help increase the engagement of users on the platform and deliver excellent customer support and experience
• Engage new and existing users to ensure continued usage, adoption, and advocacy of Novi
• Provide hands-on support and training resources to customers, encouraging self-sufficiency on the platform
• Develop creative content for social media, newsletters, website, and campaigns to showcase Novi’s value prop as well as solidify Novi’s position as a thought leader in the beauty industry
• Develop strategies to expand Novi’s footprint via industry events, webinars, search ad & email campaigns, SEO, marketing partnerships, etc.
• Track and report on KPIs and engagement metrics internally
• Solicit and respond to feedback from brands and manufacturers, finding ways to tailor and improve the platform, including sharing data and feature updates

About You

• 4+ years experience in brand marketing, community management, customer experience, or social media marketing role, preferably at a community-focused startup or in the beauty or personal care industry
• Bachelor’s Degree or equivalent level of experience
• An entrepreneurial spirit: You’re excited about meeting the demands and pace of a fast-paced startup environment
• Ownership mentality: You will be owning community and brand experience at Novi!
• Previous experience in content creation
• A love of beauty and personal care brands, trends, and retailers
• Passion for building communities
• Strong written and verbal communicator and collaborator
• Highly organized and a strong project manager

Bonus Points

• Experience in the beauty and personal care industry, whether at a brand, retailer, or supplier!