Full-Time

Business Support Specialist

JD.com

JD.com

10,001+ employees

E-commerce, logistics, and technology platform

Compensation Overview

$20 - $25/hr

+ Annual Bonus

Bristol, PA, USA

In Person

On-site in Burlington, NJ; no remote option specified.

Bachelor's, Master's, MBA, PhD, Associate's, JD, MD

Category
Customer Experience & Support (1)
Required Skills
Customer Service
Data Analysis
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides

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Requirements
  • Associate's degree or above; all majors are welcome.
  • Degrees in Business Administration, Operations Management, Computer Science, or related fields are preferred.
  • At least one year of experience in operations support or a related role is preferred.
  • Proficient in Microsoft Office, especially Excel and PowerPoint, with strong data analysis skills.
  • Strong communication, coordination, problem-solving, and learning abilities.
  • Detail-oriented, responsible, and able to work effectively in a team environment.
  • Able to thrive in a fast-paced environment and manage multiple priorities under pressure.
Responsibilities
  • Support daily operational activities, including data entry, information verification, and document management.
  • Assist with the coordination and management of third-party workforce resources.
  • Collect, organize, and analyze operational data, and prepare reports to support business decisions.
  • Coordinate cross-functional communication and collaboration to resolve operational issues and ensure projects are completed on schedule.
  • Participate in process improvement initiatives and recommend solutions to enhance operational efficiency.
  • Collect and respond to customer feedback, resolve issues in a timely manner, and help improve customer satisfaction.
  • Complete additional tasks and projects assigned by management.
Desired Qualifications
  • Degrees in Business Administration, Operations Management, Computer Science, or related fields are preferred.
  • At least one year of experience in operations support or a related role is preferred.

JD.com is a large Chinese e-commerce company that sells products directly to consumers and hosts a marketplace where third-party sellers list items. The company relies on its own extensive logistics network to store, pick, pack, and ship orders quickly, offering options such as same-day and next-day delivery. Its platform combines an online store, a marketplace, and technology-enabled services to support its retail and logistics operations. Unlike many competitors, JD.com owns much of its logistics infrastructure and emphasizes supply chain technology to control quality, speed, and efficiency across its products and services, including electronics, healthcare, and property development ventures. The goal is to be a leading, integrated e-commerce and technology platform in China, continually expanding its logistics capabilities, technology solutions, and services for both consumers and third-party sellers.

Company Size

10,001+

Company Stage

IPO

Headquarters

Haidian, China

Founded

1998

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Simplify Jobs

Simplify's Take

What believers are saying

  • Q2 2026 operating income reached 4.54 billion yuan, reversing last year’s operating loss.
  • JD Logistics revenue climbed 24.3% in Q2 2026, driven by automation and new routes.
  • July 2026 Costco partnership and May 2026 Chanel flagship deepen premium merchant relationships.

What critics are saying

  • EU regulators issued a Statement of Grounds on Ceconomy, risking deal rejection by October 2, 2026.
  • China ordered firms not to assist the EU probe, escalating retaliatory regulatory deadlock.
  • April 2026 SAMR penalties of 635 million yuan expose platform compliance and seller-control weaknesses.

What makes JD.com unique

  • JD.com’s proprietary logistics network delivers same-day and next-day fulfillment across China.
  • JD Retail combines direct sales, marketplace services, and logistics under one supply-chain stack.
  • R&D spending rose 37.7% in Q2 2026, funding AI and automation infrastructure.

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Benefits

Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-1%
Finanzen.net
Aug 20th, 2026
JD.com makes EU concessions for Ceconomy acquisition.

JD.com makes EU concessions for Ceconomy acquisition. August 20, 2026 19:20 By Edith Hancock DOW JONES - For EU approval of the takeover of Ceconomy, the parent company of MediaMarkt, JD.com has offered concessions. This is evident from an update on the European Commission's website. However, it does not describe what concessions the Chinese e-commerce group is offering. In May of this year, the Commission opened an in-depth investigation into the offer under the EU regulation on foreign subsidies, and in July issued a formal statement of objections. The background is concern that JD.com may have received subsidies that distort the internal market. The Commission has set a provisional deadline of October 23 to conclude its investigation. Contact the author: [email protected] DJG/DJN/mgo (END) Dow Jones Newswires August 20, 2026 13:21 ET (17:21 GMT) Selected leverage products on Ceconomy St. With knock-outs, speculative investors can participate in price movements disproportionately. Simply select the desired leverage and we will show you suitable open-end products on Ceconomy St. Name | Leverage | KO | Issuer Mini Future Long on Ceconomy St | 4.43 | 3.21 | Morgan Stanley Turbo Long on Ceconomy St | 4.29 | 2.96 | Morgan Stanley Mini Future Long on Ceconomy St | 3.48 | 2.95 | Morgan Stanley Turbo Long on Ceconomy St | 3.48 | 2.75 | Morgan Stanley Turbo Long on Ceconomy St | 3.00 | 2.55 | Morgan Stanley You can obtain the base prospectus, the final terms and the key information documents here: MK93V0, MK8DN3, MK8D5A, MJ99US, MG4BZ1. Note also the further information** about this advertisement. Risk warning: On average, 7 out of 10 retail investors lose money when trading turbo certificates. Turbo certificates are highly risky products and are not suitable for long-term investment strategies.

Retail Systems
Aug 20th, 2026
China challenges EU probe into JD.com's Ceconomy deal.

China challenges EU probe into JD.com's Ceconomy deal. By Jonathan Easton 20/08/2026 China has ordered organisations and individuals not to assist with the European Union's investigation into JD.com's proposed takeover of German retailer Ceconomy, declaring the probe unlawful extraterritorial jurisdiction. China's Ministry of Justice issued the order on Wednesday, August 19, after the European Commission opened an in-depth investigation in May under the EU's Foreign Subsidies Regulation (FSR), which has been in force since 2023. The ministry said the EU had demanded "extensive and unnecessary" information from a Chinese entity and described the request as a serious violation of international rule of law. A ministry spokesperson said, "If the EU persists in its unilateral actions, China will resolutely retaliate in accordance with the law." The investigation concerns JD.com's €2.2 billion bid for Ceconomy, which operates more than 1,000 electronics stores across Europe under the MediaMarkt and Saturn brands. The transaction, one of the largest Chinese investments in Europe in recent years, had initially been expected to complete in the first half of 2026, having initially been announced in late July. The European Commission's investigation is examining whether JD.com benefited from foreign subsidies that could distort competition in the European market. The commission has until October 2 to reach a decision, according to Reuters. The dispute marks the second time China has used regulations introduced in April to counter what Beijing considers unlawful extraterritorial measures by foreign governments. The Ministry of Justice issued a similar order in May concerning an EU investigation into Chinese security equipment company Nuctech. The European Commission told Bloomberg News that the FSR does not "distinguish between companies based on their nationality or ownership" and is consistent with the EU's international obligations. JD.com declined to comment. China's Ministry of Justice said the new rules allow Beijing to take countermeasures against foreign jurisdiction that breaches international law or harms China's sovereignty, security, development interests or the legitimate rights of Chinese organisations and citizens. The latest confrontation comes as economic relations between China and the EU face increasing pressure, with European authorities examining Chinese companies and products across several sectors. The dispute over JD.com's proposed acquisition adds a regulatory complication to a deal that was already facing scrutiny over its potential impact on competition in the European market.

NU.nl
Aug 19th, 2026
China slams EU probe into JD.com's $2.5B MediaMarkt acquisition

China has criticised an EU investigation into JD.com's €2.2 million acquisition of German retailers MediaMarkt and Saturn, calling the probe "unlawful". Beijing has urged the Chinese e-commerce company not to cooperate with the European Union's examination of the deal. The dispute highlights growing tensions between China and the EU over regulatory oversight of Chinese companies' European investments. The acquisition involves two major German consumer electronics retail chains.

JD.com
Aug 19th, 2026
From product discovery to brand storytelling: how AI is reshaping Qixi gifting on JD.com.

From product discovery to brand storytelling: how AI is reshaping Qixi gifting on JD.com. Qixi Festival, often known as Chinese Valentine's Day, has become one of China's most important occasions for romantic gifting. In the week leading up to Qixi Festival, searches on JD.com for jewellery and luxury footwear more than doubled compared with last year, while searches for luxury watches rose by more than 200%. JD.com has become a major destination for gifting in China, supported by its authenticity guarantee, extensive product selection and fast, reliable delivery. The number of brands working with JD.com on major product launches for this year's Qixi Festival are up by150% on last year. This year, JD.com data points not only to growing demand for jewellery, watches, handbags and prestige beauty, but also to a new development in the gifting journey: AI is helping consumers discover, evaluate and connect with products. Bringing Products to Life Through AI-Powered 3D Shopping While online product content has evolved from text and images to video and livestreaming, most information is still presented on a flat screen. JD.com is exploring how AI and 3D technology can make this experience more immersive. The company's mobile, glasses-free 3D shopping solution combines AI with 3D modelling to make products appear to extend beyond the screen. Initially applied to consumer electronics and home appliances, the technology has now expanded into beauty. Ahead of Qixi Festival, JD.com partnered with premium brands including Estée Lauder and La Mer to introduce the experience for selected products, giving customers a richer way to explore potential gifts before making a purchase. Customers can examine details such as product design, packaging and surface texture directly through the JD.com app, without glasses, a headset or any additional equipment. JD.com data shows that the 3D product technology has increased the number of orders by up to 30% in previous applications. An earlier campaign with SK-II also recorded a 60% increase in click-through rates. AI also makes it easier and quicker for brands to generate 3D model from existing product images, creating a 3D experience in a little as ten minutes, saving time and resources. Extending AI into Luxury Storytelling JD Luxury is also introducing AI-powered creative content into its Qixi campaign for the first time, extending the application of AI from retail operations and shopping experiences into brand storytelling. Using generative AI, JD Luxury created a Qixi campaign film centred on its premium services, authenticity guarantee and fast delivery, under the theme "Luxury Delivered the Next Day". AI supported the creative process from script development to visual design, helping the team combine a technology-led aesthetic with the refined tone expected of luxury storytelling. The applications shows the role of AI in retail is expanding, while consumers are becoming more receptive to AI-powered and immersive shopping experiences. AI is moving closer to the consumer, particularly when it can make product discovery, evaluation and gifting more engaging. For brands, AI is creating new opportunities to combine product launches with richer creative experiences. As gifting habits continue to evolve, technology is becoming an increasingly important part of how gifts are presented, considered and experienced.

Pandaily
Aug 16th, 2026
JD.com builds China's AI industrialization blueprint: open physical AI stack from EgoLive data to robot bases.

JD.com builds China's AI industrialization blueprint: open physical AI stack from EgoLive data to robot bases. Published: August 16, 2026 Want to read in a language you're more familiar with? JD.com founder Richard Liu has said technology barriers are a form of exploitation and opened JD's full-stack self-developed AI to global partners. With H1 R&D spending up 53.2%, JD is building the world's largest embodied data collection center, open-sourcing EgoLive and JoyAI models, and deploying robots across logistics. In 2026, the AI conversation has turned: people no longer care only about parameter records but ask how AI becomes productivity. China did not turn AI into a high-margin closed industry monopolized by a few giants; instead it spreads through industries in a low-cost, replicable way as a basic capability driving industrial upgrading. JD.com is the most representative sample of this path. JD Group founder and chairman Richard Liu recently stated at the 2026 APEC China Business Leaders Forum that the essence of technology barriers is technological exploitation, which is not JD's philosophy, and announced JD's full-chain self-developed AI would open to global partners. H1 R&D investment rose 53.2% year-over-year, accelerating for three quarters, to build a world-class foundation model matrix and push AI from the digital world to the physical world. JD has not made AI a separate high-margin business: some models are open-sourced on Hugging Face and GitHub, digital-human livestreaming is free for more than 80,000 merchants, and the largest human-view dataset is open. With more than twenty years of warehousing, retail, and logistics physical scenarios, JD builds a full-chain self-controlled industrial AI infrastructure. Liu has disclosed plans to collect more than 10 million hours of first- and third-person real-scene video globally to build a world-class embodied dataset. JD is building the world's largest embodied data collection center, with the nation's first embodied data collection community in Suqian, the largest human-view dataset EgoLive open-sourced, and high-precision industry datasets opened to universities and developers. JD also open-sourced the long video generation framework JoyAI-Echo, the real-time video vision-language model JoyAI-VL-Interaction, and the real-time streaming video editing model JoyAI-Video-Edit. The RoboBase project began construction in Guangzhou in Q2, building robot full-lifecycle industrial infrastructure on JD's business ecosystem, with plans for more than 80 bases nationwide in five years. JD Logistics launched the robot ambulance for professional repairs, and established JoyRobocare centers in the UK and Germany. JD's physical AI now covers a closed loop of research, manufacturing, application, and service. On the logistics front, JD's embodied robot fleet covers everything from warehousing to last-mile delivery. The Zhilang goods-to-person system runs in more than 60 warehouses and has gone overseas to the UK and Germany; the dual-arm Yilang robot completes recognition, grasping, and stacking in 10 seconds; more than 1,000 unmanned vehicles cover 20-plus provinces; and Sichuan hosts China's largest drone delivery network, with 7-minute mountain deliveries across 78 villages. In industry services, JD's industrial AI agents serve more than 3,000 manufacturers, compressing data governance from months to hours. The JoyAvatar digital human has served more than 80,000 merchants, Q2 live accounts up 3x year-over-year. JD also launched the Aidol Creation Camp with partners, helping more than 50 AI hardware products launch.