Full-Time

Support Engineer 2

Posted on 10/31/2025

QuickNode

QuickNode

51-200 employees

Elastic blockchain data APIs and analytics

Compensation Overview

$96k - $120k/yr

+ Bonus

Remote in USA

Remote

Category
DevOps & Infrastructure (2)
,
Required Skills
Chef
Bash
Python
Puppet
Ruby
Go
Terraform
Ansible
Linux/Unix
Requirements
  • Timezone: US West Timezone
  • Advanced scripting in more than one of the following languages: Python, GoLang, Ruby, Bash
  • Experience in maintaining infrastructure as code (Terraform and preferably Ansible, but experience in Salt, Puppet or Chef is acceptable)
  • Expertise in managing Linux hosts
  • Experience with proactive alerting and monitoring systems technologies
  • Dealing with technical customer support (troubleshooting, CLI tools, Linux)
  • Adept at setting up software you may be unfamiliar with
  • Being extremely thorough in debugging and documenting issues for other teams
  • Capable of preemptively solving complex problems prior to their impacting multiple customers
  • Documenting your processes and sharing knowledge
  • Knowledge of Internet core protocols: DNS, TCP/SSL, HTTP
  • Knowledge of Ethereum JSON RPC specification
Responsibilities
  • Answering simple support requests from potential customers about the service
  • Setting up a local proxy to debug outgoing Web3 requests
  • Ensure resolutions to customers quickly and translate hardships into actionable items for the developer team to fix
  • Spend time on customer support on a rotating basis to understand customers better
  • Meet on a daily basis to go over customer issues, task progress and design solutions
  • Debug core issues customers are having with the use of custom software, off-the-shelf tooling, and more
  • Work on everything from simple to complex customer support tasks related to a network servicing more than 10 billion requests per month
  • Lead a customer support team in a technical capacity
  • Manage refunds, credits and charges in Stripe
Desired Qualifications
  • Experience in Blockchain
  • Any additional programming language not listed in requirements is a plus
  • US base salary range details, international ranges will be discussed during hiring process - not typically a desirable qualification; exclude

QuickNode provides a suite of developer tools for Web3 applications, offering elastic APIs, analytics, IPFS storage and gateway services, and real-time on-chain alerts to support building DeFi apps, NFT DApps, wallets, and analytics platforms. Its core product lets developers access blockchain data—such as balances, transfer histories, and archives—through fast, scalable APIs, plus cross-chain NFT/token data without sorting through complex smart contracts. It differentiates itself with high-speed, scalable data access, comprehensive documentation and community support, and a combined offering that includes IPFS and alerting alongside API access. The company's goal is to enable developers to build and deploy blockchain apps quickly by providing reliable data access, storage, and monitoring tools in one integrated platform.

Company Size

51-200

Company Stage

Series B

Total Funding

$102M

Headquarters

Miami, Florida

Founded

2017

Simplify Jobs

Simplify's Take

What believers are saying

  • Solana Developer Platform partnership attracts Mastercard and Worldpay clients.
  • $60M Series B funding enables global expansion and $65M rollup accelerator.
  • AI-ready features like x402 support autonomous agents on Solana.

What critics are saying

  • Alchemy captures 70% Ethereum RPC traffic, diverting dApp builders now.
  • Solana Foundation RPC endpoints launch Q3 2026, commoditizing QuickNode services.
  • Hyperliquid in-house streaming exits beta May 2026, bypassing Hypercore entirely.

What makes QuickNode unique

  • QuickNode delivers enterprise-grade Solana infrastructure via SDP partnership.
  • Hypercore beta provides filtered Hyperliquid data through Streams and gRPC.
  • Supports 80+ blockchains with 99.99% uptime and SOC 2 compliance.

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Benefits

Remote Work Options

Performance Bonus

Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

3%

1 year growth

1%

2 year growth

2%
QuickNode
Mar 24th, 2026
Quicknode joins Solana Developer Platform as blockchain infrastructure partner.

Quicknode joins Solana Developer Platform as blockchain infrastructure partner. Quicknode brings enterprise-grade Solana infrastructure to SDP, the new AI-ready platform helping institutions build financial products on Solana. Quicknode is proud to be a launch partner for Solana Developer Platform (SDP), a new AI-ready developer platform from the Solana Foundation that gives enterprises and financial institutions everything they need to build and launch financial products on Solana through a single, unified, and familiar REST API. SDP is a big deal for institutional adoption. Instead of stitching together multiple vendors for node access, wallets, compliance, and payment rails, enterprises can now access the best of the Solana ecosystem through one interface. Quicknode provides the blockchain infrastructure layer, abstracting away complexity so enterprise teams can start building with no-code or low-code approaches from day one. What is SDP? Solana Developer Platform aggregates best-in-class infrastructure across the Solana ecosystem into three core API modules: * Issuance module for launching tokenized deposits, GENIUS-compliant stablecoins, or tokenized RWAs * Payments module for orchestrating fiat and stablecoin flows including on-ramp, off-ramp, and onchain transactions across B2B, B2C, and P2P use cases * Trading module (coming later in 2026) for atomic swaps, vaults, and onchain FX The issuance and payments modules are live today. Early users of SDP include Mastercard (stablecoin settlement), Worldpay (merchant payments and settlement), and Western Union (cross-border payments). What Quicknode brings to SDP Quicknode was one of the first global infrastructure providers to support Solana at scale, and Quicknode has been deeply embedded in the ecosystem ever since. As an enterprise-grade infrastructure partner, Quicknode powers the foundational data layer on which SDP runs. Its role is to ensure enterprises never have to worry about running nodes, managing RPC endpoints, or dealing with blockchain complexity. They gain deep Solana expertise without diverting their focus from business outcomes. This goes well beyond basic RPC access. Quicknode's Solana infrastructure includes: * RPC endpoints for reliable, low-latency access to Solana * Streams for real-time, filtered blockchain data delivery without polling * Webhooks for no-code, event-driven notifications of onchain activity * Indexed Data for Solana including the Metaplex Digital Asset (DAS) API for fast, queryable access to historical and real-time onchain data * Yellowstone Geyser gRPC for high-throughput, low-latency data access at scale * Staking Platform for native SOL staking with a dedicated portal * Trading through Metis Jupiter Swap API, Titan Swap API, Pump Fun API, and more * Transaction optimization through JITO Bundles, Priority Fee API, and MEV Protection & Recovery Why Quicknode Performance matters when you're building financial products, and Quicknode consistently delivers low-latency Solana RPC across global regions. For enterprises entering Solana through SDP, that reliability is table stakes. Quicknode is also SOC 2 Type 2, SOC 1, and ISO 27001 compliant, meeting the security and audit requirements that enterprises and financial institutions expect from their infrastructure partners. That combination of performance and compliance readiness removes friction from day one. AI-ready infrastructure SDP is designed to work with AI coding tools like Claude Code by Anthropic and Codex by OpenAI out of the box. Quicknode is building in the same direction. Quicknode already support x402 on Solana, letting AI agents pay for RPC access with USDC instead of managing API keys. Quicknode has open-sourced code-generation tools for both Solana and multichain development, and Quicknode is working to make every Quicknode capability accessible to agents natively. As enterprises bring AI-powered development workflows into their Solana builds through SDP, Quicknode's infrastructure is already built to support both human developers and autonomous agents. Why this matters SDP represents a shift in how enterprises approach Solana. Instead of hiring blockchain-native engineering teams and building custom infrastructure stacks, institutions can now go from zero to production using familiar API patterns. For developers and institutions ready to explore what's possible, visit https://platform.solana.com/ to get started. About Quicknode. Founded in 2017, Quicknode provides world-class blockchain infrastructure to developers and enterprises. With 99.99% uptime, support for 80+ blockchains, and performance trusted by industry leaders, Quicknode empower builders to deploy and scale next-generation applications across Web3.

QuickNode
Jan 20th, 2026
Hypercore for Hyperliquid Enters Public Beta

Hypercore for Hyperliquid enters public beta. Quicknode has released Hypercore for Hyperliquid in public beta, giving builders filtered access to Hyperliquid data via Streams, gRPC, and JSON-RPC. Quicknode is making Hypercore powered access to Hyperliquid data available in public beta. This release gives builders production-ready access to Hyperliquid data through Streams, gRPC, and JSON-RPC, without the operational burden of running and maintaining custom infrastructure. This is a public beta, and Quicknode expect to make updates as Quicknode learn from real usage as teams run Hypercore at scale. Why this matters for Hyperliquid builders. Hyperliquid's architecture enables high-performance trading systems, real-time order books, and rich onchain trading semantics. As teams move from experimentation into production, the way data is delivered becomes as important as the data itself. Hyperliquid operates at very high throughput, producing blocks at ~12 blocks per second under normal conditions, which quickly turns raw data access into an operational challenge as systems scale. * Polling JSON-RPC endpoints * Using WebSockets broadly for real-time updates * Running nodes or building custom indexers to fill gaps This approach can work early on. Over time, it becomes harder to operate reliably as volume increases, systems grow more complex, and latency requirements tighten. The Hypercore public beta introduces a more durable data delivery model for these conditions. What's included in the public beta. This public beta makes the following Hypercore-powered capabilities available for Hyperliquid: * Streams support for Hypercore datasets, enabling filtered, push-based delivery of Hyperliquid data * gRPC APIs designed for high-volume, low-latency data pipelines * JSON-RPC and WebSocket-related methods for compatibility with existing workflows Access is provided via endpoint creation, reflecting a production-focused beta. No add-on is required. Hypercore capabilities for Hyperliquid are available on all paid Quicknode plans. How Hypercore changes the data model. Hypercore indexes and structures Hyperliquid data centrally, shifting teams away from collect-everything pipelines toward filtered, upstream data delivery based on what their systems actually need. Instead of collecting everything and filtering downstream, teams can: * Subscribe to specific datasets such as trades, orders, book updates, or blocks. For example, trading teams can subscribe only to specific markets or event types instead of ingesting the full Hyperliquid data stream * Apply filtering upstream before data reaches their systems * Choose delivery mechanisms that better suit sustained, real-time workloads Streams and gRPC are well suited for continuous, high-throughput pipelines, while JSON-RPC and WebSockets remain available where request-response or event-based access makes sense. The goal is not to replace familiar access patterns, but to give teams more control over how data is delivered as their systems grow. Hypercore usage is metered in API credits based on data volume across Streams, gRPC, and WebSocket-related methods. Beta posture and next steps. The focus is on real usage under production conditions, understanding behaviour at scale, and incorporating feedback from teams building serious systems on Hyperliquid. Quicknode expect to iterate based on what Quicknode learn as usage grows. If you're building on Hyperliquid and want to explore a more scalable data delivery model, you can get started today. About Quicknode. Founded in 2017, Quicknode provides world-class blockchain infrastructure to developers and enterprises. With 99.99% uptime, support for 80+ blockchains, and performance trusted by industry leaders, Quicknode empower builders to deploy and scale next-generation applications across Web3.

TechCrunch
Oct 28th, 2025
AccessGrid raises $4.4M for digital keys

AccessGrid, founded by Auston Bunsen after leaving QuickNode, has raised $4.4 million in a seed round led by Harlem Capital. The company develops APIs for managing digital key fobs within Apple and Google wallet platforms, allowing users to unlock doors with their phones. AccessGrid aims to modernize the access control industry by replacing outdated systems with secure, cloud-based solutions using military-grade encryption.

Archyde
Jul 4th, 2025
QuickNode Secures $60M for Web3 Growth

QuickNode, a Web3 infrastructure platform, raised $60 million in a Series B round led by 10T Holdings, boosting its valuation to $800 million. The funds will support global expansion, talent acquisition, and community engagement. QuickNode also launched a $65 million accelerator for rollup projects to enhance Web3 scalability and efficiency. The company supports over 60 blockchains and aims to drive innovation in decentralized applications.

Newsdirectory3
May 31st, 2025
QuickNode Raises $60M for Web3 Expansion

QuickNode, a Miami-based Web3 platform, raised $60 million in Series B funding, led by 10T Holdings, valuing the company at $800 million. Other participants included Tiger Global, Seven Seven Six, SoftBank, Protocol Labs, and QED. The funds will be used to expand globally, increase hiring, and host community events. Since its Series A in October 2021, QuickNode has grown its team by 300% and user base by 400%. The platform supports 16 Web3 protocols.

INACTIVE