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Participates in the supervision and coordination of all aspects of nursing care and clinical operations within the Ambulatory Department. Oversees, coordinates and assists in implementing quality assurance for direct patient care and clinical follow-up. Maintains flow of patient care in all clinical settings. Supports department leadership team by demonstrating effective leadership communication and conflict resolution skills.
MINIMUM QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1. Current Registered Nurse license issued by the state in which services will be provided or current multi-state Registered Nurse license through the enhanced Nurse Licensure Compact (eNLC).
2. Obtain certification in Basic Life Support within 30 days of hire date.
EXPERIENCE:
1. Two (2) years of nursing experience.
PREFERRED QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1. Bachelor’s degree in Nursing (BSN).
EXPERIENCE:
1. One (1) year management/supervisory experience.
CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
1. Assists Manager with the supervision of clinical support staff and the coordination of patient care in the ambulatory clinic.
2. Assists with planning staff needs, developing, and distributing daily work assignments and monthly staff schedules.
3. Collaborates with department leadership and support staff using indicators, such as, regulatory agencies, new policy development, new technology, patient case study and quality assurance monitors, to prioritize educational needs.
4. Assesses employee learning needs and develops orientation and education plans.
5. Assists departmental in the development of annual competency analysis system requirements and criteria to assure knowledge, skills and attitudes that are necessary to fulfill role expectations in the institution.
6. Through daily rounds, assesses patient/family satisfaction issues and takes appropriate action to resolve.
7. Ensures compliance with all regulatory agency requirements.
8. Collaborates with Clinic Manager in developing department specific standards, policy, procedures, protocols, documentation, and forms.
9. Assists in coordinating outreach efforts, including community health clinics, physicals and testing. Assist coordinating office practice based clinical research data collection per research protocols.
10. Provides input to the Director/Manager on hiring, retention, interviewing and recruitment of staff.
11. Provides on-going feedback to employees concerning job performance. Coaches and counsels employees, under the direction of the Director/Manager.
12. Assists with equipment ordering, knowledge of clinical service contracts, reference lab services and purchases clinical and lab supplies.
13. Assesses patient problems including type and level of care needed through phone and face-to-face triage to maintain efficient clinic flow and effective patient care.
14. Assists Department Leadership in resolving patient complaints.
15. Performs clinical Staff RN duties within the clinic as necessary.
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. The National Institute for Occupational Safety and Health recommends minimizing the need for employees to manually lift patients, and limit safe patient handling to 35 pounds. All transfers, lifts and re-positioning will be completed utilizing the lift equipment and/or other patient handling aids as indicated by the patient’s profile and appropriate algorithms.
2. Heavy/Hard work: Work requires strength and/or stamina, lifting, moving, stooping, reaching, standing, walking, and carrying of materials and equipment weighing 35+lbs
WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Working closely with others.
2. Working protracted or irregular hours.
3. Working around biohazards.
4. Working around infectious diseases.
5. Working with hands in water.
6. Working with electrical hazards associated with patient care equipment.
SKILLS AND ABILITIES:
1. Knowledge of and appropriate application of the nursing process.
2. Knowledge of professional theory, practice and procedure.
3. Ability to communicate clearly with patients, families, physicians, and other employees.
Additional Job Description:
Clinic areas: Peds, OB/GYN, Hepatology, Family Medicine, and Internal Med
Scheduled Weekly Hours:
40
Shift:
Exempt/Non-Exempt:
United States of America (Exempt)
Company:
WVUH West Virginia University Hospitals
Cost Center:
8330 UHA Community Practice
Address:
3040 University AveMorgantownWest Virginia
Equal Opportunity Employer
West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
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