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Conversational Commerce Specialist
Confirmed live in the last 24 hours
Phoenix, AZ, USA
Experience Level
  • 1 or more years of experience in customer-facing roles like sales, support or retail
  • Ability to work weekends and holidays
  • You have a customer-first mindset and treat customers with respect and understanding
  • You are highly coachable and are always looking for advice to improve
  • You are competitive and driven to succeed and achieve your goals
  • You have strong written communication skills
  • You have a strong desire to contribute to building something new
  • Excellent organizational and prioritization skills
  • You can think on your feet and thrive in ambiguous situations
  • Engage subscribers in conversational SMS messages that build brand and drive purchases for our merchants
  • Work closely with our merchants' teams to adopt their brand voice and understand their products and operations
  • Coordinate with other members of the Customer Success team in order to deliver a comprehensive merchant strategy
  • Test conversational SMS strategies that engage subscribers
  • Create and document operational processes to facilitate the work of our team in the future

201-500 employees

SMS marketing platform