Full-Time

Implementation Manager

BeyondTrust

BeyondTrust

1,001-5,000 employees

BeyondTrust offers a Privileged Access Management (PAM) solution that

Data & Analytics
Cybersecurity

Junior, Mid, Senior

Remote

Required Skills
Sales
Communications
Management
Salesforce
Requirements
  • Bachelor's degree or equivalent training or experience
  • 5 years' enterprise software customer support and/or IT related support
  • Ability to understand and analyze customer technical needs
  • Excellent oral and written communication skills
  • Proven track record of successfully coordinating software implementation projects
  • Ability to demonstrate an understanding of software delivery implementation methodologies within a post-sales environment
  • Ability to demonstrate a good understanding of project scheduling, scope management, resource/budget management, and issue/escalation management
  • Ability to learn required technical knowledge relating to BeyondTrust products
  • Proficiency with modern business applications (Microsoft Office 365, Teams, Visio, Project, Salesforce.com)
  • Ability to prioritize and manage multiple concurrent customer projects with minimal supervision
Responsibilities
  • Management and administration of multiple concurrent BeyondTrust customer implementation projects
  • Track and manage project details ensuring customer implementation projects remain on track for successful completion within time and budget constraints
  • Manage internal and external customer project inquiries
  • Assist with monthly project-related business reporting driving revenue recognition and utilization
  • Assist with internal procedural documentation and process development
  • Effectively communicate project expectations to the customer, project team members, Sales, and management
  • Effectively manage technical and non-technical project issues to resolution
  • Escalate risks and issues internally to management and externally to customer project management teams to resolve or mitigate risk
  • Provide operational reporting on project status
  • Ensure customer satisfaction throughout the implementation process
  • Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services

BeyondTrust offers a Privileged Access Management (PAM) solution that secures and manages privileges across passwords, endpoints, and access for traditional, cloud, and hybrid environments. Their integrated products and platform are trusted by 20,000 customers, including 78 of the Fortune 100, utilizing technologies for secure privilege management, remote access, and identity security insights.

Company Stage

Series A

Total Funding

$101.4M

Headquarters

Duluth, Georgia

Founded

1985

Growth & Insights
Headcount

6 month growth

3%

1 year growth

7%

2 year growth

26%