Full-Time
Implementation Manager
Confirmed live in the last 24 hours
Provides privileged access management solutions
Junior, Mid, Senior
Remote
- Bachelor's degree or equivalent training or experience
- 5 years' enterprise software customer support and/or IT related support
- Ability to understand and analyze customer technical needs
- Excellent oral and written communication skills
- Proven track record of successfully coordinating software implementation projects
- Ability to demonstrate an understanding of software delivery implementation methodologies within a post-sales environment
- Ability to demonstrate a good understanding of project scheduling, scope management, resource/budget management, and issue/escalation management
- Ability to learn required technical knowledge relating to BeyondTrust products
- Proficiency with modern business applications (Microsoft Office 365, Teams, Visio, Project, Salesforce.com)
- Ability to prioritize and manage multiple concurrent customer projects with minimal supervision
- Management and administration of multiple concurrent BeyondTrust customer implementation projects
- Track and manage project details ensuring customer implementation projects remain on track for successful completion within time and budget constraints
- Manage internal and external customer project inquiries
- Assist with monthly project-related business reporting driving revenue recognition and utilization
- Assist with internal procedural documentation and process development
- Effectively communicate project expectations to the customer, project team members, Sales, and management
- Effectively manage technical and non-technical project issues to resolution
- Escalate risks and issues internally to management and externally to customer project management teams to resolve or mitigate risk
- Provide operational reporting on project status
- Ensure customer satisfaction throughout the implementation process
- Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services
BeyondTrust specializes in a Privileged Access Management (PAM) solution, focusing on securing and managing privileges in various environments such as traditional, cloud, and hybrid settings. A significant stance in the industry is demonstrated through their broad adoption across 20,000 clients, including 78 of the Fortune 100. The company's commitment to protecting identity and privileged access helps position themselves as a leader in cybersecurity, making it a desirable workplace for those interested in advancing security technologies and contributing to a widely trusted platform.
Company Stage
Series A
Total Funding
$101.4M
Headquarters
Duluth, Georgia
Founded
1985