Full-Time
Support Technician
Updated on 9/3/2026
Dave & Busters
10,001+ employees
Arcade gaming and dining entertainment chain
No salary listed
Des Moines, IA, USA
In Person
 General Maintenance & Repair (1) |
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- The candidate must be at least 18 years of age.
- The candidate must be able to work days, nights, and/or weekends as required.
- The candidate must be able to work off an extension ladder.
- The candidate must be able to work in a noisy, fast-paced environment with distracting conditions.
- The candidate must be able to move about the facility and stand for long periods of time.
- The candidate must be able to read and write handwritten notes.
- The candidate must be able to lift and carry up to 30 pounds.
- The candidate must be able to clearly communicate with Guests and other Team Members.
- Repair and maintain the building, games, simulators, and technical equipment.
- Assist Guests and maintain ideal player conditions in the Midway.
- Keep the immediate supervisor promptly and fully informed of significant problems or unusual matters, take prompt corrective action where necessary, or suggest alternative courses of action.
- Provide timely and accurate service while managing wait times and communicating information to Guests, Team Members, and Managers.
- Greet Guests with a positive attitude and enthusiasm, including smiling and greeting Guests upon entering the Midway.
- Repair and maintain amusement equipment for Guests in a timely manner.
- Load and refill tickets in redemption games while securing all ticket storage areas.
- Assist Guests with requests, answer questions, and make recommendations.
- Bid farewell to departing Guests, ensure their experience was satisfactory, and invite them to return.
- Notify the Manager of any Guest perceived to be unhappy.
- Stock, display, and secure merchandise in all storage areas.
- Conduct merchandise inventory during and after the shift, if applicable.
- Check for necessary supplies, restock them, bring all areas up to standard, and discuss problem areas with the Manager.
- Review the cleanliness and organization of Midway games and ensure that all games are clean and unobstructed.
- Position and set up displays to increase Guest traffic and promote sales.
- Assist with the daily maintenance and organization of the tech room and storage areas.
- Perform daily, weekly, monthly, and quarterly game maintenance efficiently and safely as directed by management.
- Assist with general store maintenance as directed by management.
- Assist other Team Members as needed.
- Maintain a favorable working relationship with other company Team Members to promote a cooperative and harmonious working climate.
- Technical and/or electrical skills are preferred but not required.
Dave & Buster's operates a chain of entertainment venues that blend arcade games, sports viewing, and full-service dining. Guests can pay to play a wide range of arcade games, order meals and drinks from a bar and restaurant, and watch live or televised sports in a large, social setting. The venues also host events such as corporate parties and social gatherings, offering packages that combine games, food, and drinks. The product experience centers on visiting a single location for both entertainment and dining, rather than solely playing games or eating separately. In comparison to competitors, Dave & Buster's differentiates itself by providing a large, integrated entertainment and hospitality venue that targets families, young adults, and corporate groups, rather than a narrow focus on games or dining alone. Its goal is to attract guests to a venue that offers a comprehensive, social entertainment experience in one place, encouraging repeat visits and planning for events and groups.
Company Size
10,001+
Company Stage
IPO
Headquarters
Dallas, Texas
Founded
1982
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Simplify's Take
What believers are saying
- Darin Harper became CEO on August 4, 2026, stabilizing leadership after Tarun Lal’s exit.
- August 24, 2026 leadership hires strengthen operations, accounting, strategy, marketing, and technology.
- Q1 fiscal 2026 free cash flow hit $25 million, up $84 million year-over-year.
What critics are saying
- Q1 fiscal 2026 comparable sales fell 5.4%, exposing weak traffic and pricing power.
- A South Carolina lawsuit attacks redemption gaming legality, threatening game revenue and licenses.
- If lenders tighten, covenant breaches force restructuring or Chapter 11.
What makes Dave & Busters unique
- Dave & Buster’s combines arcade spend, sports-bar traffic, and full-service dining under one roof.
- Main Event gives Harper a second family-entertainment banner for cross-brand expansion.
- Morgantown’s 21,754-square-foot opening shows repeatable suburban unit economics and community-event demand.
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Benefits
Health Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Flexible Work Hours
Growth & Insights and Company News
6 month growth
↑ 24%1 year growth
↑ 24%2 year growth
↑ 25%Dave & Buster's is launching a flag hunt in Morgantown ahead of its new location opening on 21 September 2026. Five hidden flags will be placed around the community, with clues released daily from 8 to 12 September on the company's website. Winners who find flags will receive a $100 gift card and VIP preview party access for five guests. The new 21,754-square-foot venue at 228 Brattice Drive in Westover, West Virginia, features over 100 arcade games, a restaurant, and a sports bar. General Manager Robert Gladwell said engaging with the Morgantown community is a priority. The location will also serve as an events venue, with group bookings now open. Dave & Buster's operates 184 locations across 43 US states, Puerto Rico, and Canada.
Dave & Buster's hires Amanda Busby, other execs. Following the recent appointment of Darin Harper as CEO, Dave & Buster's has welcomed a group of new executives to the team, including Amanda Busby as chief operations officer. She joins D&B after decades of experience at SSP America and Red Robin. The company also recently promoted Rachel Morgan to serve as chief legal, administrative officer and corporate secretary. Aldo Rosales was also promoted and is now chief strategy and revenue management officer. These new hires and promotions join other recent executive team additions: Jeremy Tucker as chief marketing officer, Kevin Fish as chief technology and digital officer and Derek Sample as chief accounting officer. "We believe Dave & Buster's and Main Event have exciting and significant near-term opportunities ahead of us," said CEO Darin Harper. "Realizing that potential requires exceptional talent, strong execution and leaders who share a commitment to serving its guests, developing its team members and delivering long-term value for its shareholders. Amanda, Jeremy, Aldo, Kevin, Rachel and Derek each bring capabilities that directly support its strategic priorities. "Together, they strengthen our ability to elevate operations, build our brands, drive sustainable revenue growth, accelerate digital innovation and maintain the strong governance and discipline necessary to support long-term success and drive shareholder value. What excites me most beyond any individual appointment is the strength of the team we're building together. I am excited about what we will accomplish together as we continue shaping the future of our company."
Dave & Buster's has appointed Amanda Busby as chief operating officer, succeeding Tony Wehner, who moved to president of sibling brand Main Event. This marks the company's second executive announcement this month, following Darin Harper's promotion from CFO to CEO, replacing Tarun Lal. Busby previously served as COO and president of SSP America, a major US airport concessioner. She also held various leadership positions at Red Robin over nearly two decades. As COO, Busby will focus on driving Dave & Buster's next growth phase. The company highlighted her people-first approach and track record of driving revenue growth and enhancing operational performance.
Patient Capital Management LLC buys shares of 204,022 Dave & Buster's Entertainment, Inc. $PLAY. August 24, 2026 Key points. * Patient Capital Management bought 204,022 shares of Dave & Buster's Entertainment in the second quarter, worth approximately $2.33 million and representing a 0.59% stake. Institutional investors collectively own 91.45% of the company. * Analyst sentiment is mixed, with a consensus rating of "Hold" and an average price target of $19.33; recent firms issued ratings ranging from "Sell" to "Outperform." * Dave & Buster's reported quarterly EPS of $0.22, missing estimates of $0.60, while revenue fell 1.5% year over year to $559.2 million. The stock opened at $10.25 and remains near its 12-month low of $9.40. * Five stocks to consider instead of Dave & Buster's Entertainment. Patient Capital Management LLC purchased a new stake in shares of Dave & Buster's Entertainment, Inc. (NASDAQ:PLAY - Free Report) during the 2nd quarter, according to the company in its most recent 13F filing with the Securities & Exchange Commission. The firm purchased 204,022 shares of the restaurant operator's stock, valued at approximately $2,326,000. Patient Capital Management LLC owned 0.59% of Dave & Buster's Entertainment at the end of the most recent quarter. Other hedge funds have also recently modified their holdings of the company. ING Groep NV purchased a new position in shares of Dave & Buster's Entertainment in the 4th quarter valued at $7,311,000. GSA Capital Partners LLP purchased a new stake in Dave & Buster's Entertainment during the 2nd quarter worth approximately $1,228,000. Healthcare of Ontario Pension Plan Trust Fund lifted its stake in shares of Dave & Buster's Entertainment by 40.1% during the fourth quarter. Healthcare of Ontario Pension Plan Trust Fund now owns 1,515,000 shares of the restaurant operator's stock worth $24,558,000 after buying an additional 434,000 shares during the period. MUFG Securities EMEA plc purchased a new position in Dave & Buster's Entertainment in the 4th quarter worth $7,359,000. Finally, Weiss Asset Management LP purchased a new stake in Dave & Buster's Entertainment during the 1st quarter valued at about $1,119,000. Hedge funds and other institutional investors own 91.45% of the company's stock. Analyst upgrades and downgrades. PLAY has been the subject of a number of recent research reports. Weiss Ratings reissued a "sell (d)" rating on shares of Dave & Buster's Entertainment in a research report on Friday, July 17th. Citizens Jmp initiated coverage on shares of Dave & Buster's Entertainment in a research note on Monday, June 29th. They issued a "market perform" rating on the stock. BMO Capital Markets reduced their target price on shares of Dave & Buster's Entertainment from $24.00 to $22.00 and set an "outperform" rating for the company in a report on Tuesday, June 16th. UBS Group decreased their target price on shares of Dave & Buster's Entertainment from $13.00 to $12.00 and set a "neutral" rating for the company in a research report on Tuesday, June 16th. Finally, Citigroup began coverage on Dave & Buster's Entertainment in a research report on Monday, June 29th. They set a "market perform" rating on the stock. Two research analysts have rated the stock with a Buy rating, five have issued a Hold rating and two have assigned a Sell rating to the company's stock. Based on data from MarketBeat, Dave & Buster's Entertainment has a consensus rating of "Hold" and a consensus price target of $19.33. Dave & Buster's Entertainment price performance. Dave & Buster's Entertainment stock opened at $10.25 on Monday. The company has a debt-to-equity ratio of 15.01, a current ratio of 0.29 and a quick ratio of 0.20. The stock has a market capitalization of $356.60 million, a PE ratio of -5.42 and a beta of 1.86. The business has a 50 day simple moving average of $10.66 and a 200-day simple moving average of $12.27. Dave & Buster's Entertainment, Inc. has a 12 month low of $9.40 and a 12 month high of $26.31. Dave & Buster's Entertainment (NASDAQ:PLAY - Get Free Report) last released its quarterly earnings results on Monday, June 15th. The restaurant operator reported $0.22 earnings per share (EPS) for the quarter, missing analysts' consensus estimates of $0.60 by ($0.38). The company had revenue of $559.20 million during the quarter, compared to analyst estimates of $580.60 million. Dave & Buster's Entertainment had a negative net margin of 3.09% and a negative return on equity of 24.19%. Dave & Buster's Entertainment's revenue was down 1.5% compared to the same quarter last year. During the same period in the prior year, the business posted $0.76 EPS. On average, analysts anticipate that Dave & Buster's Entertainment, Inc. will post -1.1 EPS for the current fiscal year. Dave & Buster's Entertainment profile. Dave & Buster's Entertainment, Inc operates a chain of combined restaurant and entertainment venues designed to appeal to families, young adults and corporate groups. Each location features a full-service restaurant and bar alongside an arcade gaming area with ticket-based redemption, virtual reality experiences and skill-based games. Many venues also include multiple large-screen televisions and a sports bar atmosphere, catering to fans who wish to watch live sporting events in a social setting. The company was founded in 1982 by David Corriveau and James "Buster" Corley, opening its first location in Dallas, Texas. This instant news alert was generated by narrative science technology and financial data from MarketBeat in order to provide readers with the fastest reporting and unbiased coverage. Please send any questions or comments about this story to [email protected]. Continue following MarketBeat Before you consider Dave & Buster's Entertainment, you'll want to hear this. MarketBeat keeps track of Wall Street's top-rated and best performing research analysts and the stocks they recommend to their clients on a daily basis. MarketBeat has identified the five stocks that top analysts are quietly whispering to their clients to buy now before the broader market catches on... and Dave & Buster's Entertainment wasn't on the list. While Dave & Buster's Entertainment currently has a Hold rating among analysts, top-rated analysts believe these five stocks are better buys. 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Dave & Buster's appoints former Six Flags chief as new CAO. August 19, 2026 Dave & Buster's Dave & Buster's has found its new chief accounting officer, appointing the experienced Derek Sample. Sample brings nearly 20 years of finance and accounting leadership to the arcade company, having held leadership roles across a range of industries. He most recently served as chief accounting officer at Six Flags Entertainment (pre-merger). He led the business transformation team established following the Six Flags and Cedar Fair merger, overseeing post-merger integration and enterprise-wide system modernisation initiatives. 'A reputation for leveraging people' Dave & Buster's said: "Throughout his career, Derek has built a reputation for leveraging people, processes and technology to drive operational excellence and financial performance. "He is recognised for developing high-performing teams, advancing technology adoption and implementing scalable solutions that support growth in complex, multi-unit organisations. "Derek's experience leading organisations through transformation, coupled with his technology-forward and results-driven approach, will be instrumental as we continue to strengthen our foundation for long-term growth and innovation."