UX Research Procurement Project Manager

Job Description

We are looking for a strong Project Manager, someone who can: 

? Program manage financials/ metrics and workflow allocation for global projects on UX research cutting across multiple geographies and suppliers. 

? Work in a fast-paced, ambiguous environment 

? Familiarity with the details of UX research/ Natie Experience studies and can execute on key components 

? Create a performance management framework for multiple global suppliers ensuring that they adhere to set SLAs 

? Create/ improve a QA framework for UX projects/ Native experience studies 

Requirements: 

- Minimum of 5 years of experience dealing with large global projects 

- Proven track record of success as a project manager in a fast paced environment. 

- Ability to navigate organizational complexity with multiple stakeholders. 

- Familiarity with or experience in performing analysis and presenting findings using tools like: 

(Google Sheets / Excel) SQL queries (or other structured query languages) Google tools, and or Fusion Tables 

- Undergraduate degree in Human Computer Interaction (or equivalent experience) 

Preferred Qualification: 

- Bonus: understanding of schemas and object models, identifying underlying problems, with the ability to make recommendations to software engineers. 

- Project management certifications such as PMP or SCPM (or equivalent experience) 

- Masters Degree is preferred 

Core Competencies/Personality Profile 

Client focus 

? Planning and organising 

? Plans and schedules tasks to ensure the best use of time and resources. Takes a logical and systematic approach to work. 

Quality and operational excellence 

? Demonstrates a commitment to quality and operational excellence. Identifies opportunities for continuous improvement. Ensures processes are adhered to. 

Team Collaboration 

? Works collaboratively with others in pursuit of team goals. Shares information and ideas with others. 

Change orientation 

? Positively embraces change, accepts new approaches and maintains own effectiveness in situations of uncertainty. Takes a flexible approach to work and encourages others to do so. 

Personal and team development 

? Takes responsibility for own development, seeking out and acting upon feedback on own performance. 

Professional/technical skills 

? Demonstrates the relevant technical/professional skills related to the role. Makes decisions and solves problems based on sound technical knowledge. 

Key Responsibilities 

Key Driver to ensure projects launch and are completed on time. 

? Managing request funnel for multiple projects (some running concurrently) 

? Main POC for Google PAs and vendors to initiate UX research projects 

? Maintain calendar or other capacity tracking tool 

? Reporting of Key Performance Indicators for various projects to enable performance evaluation of suppliers/ management through SLAs. 

? Monitoring high standards and working with supplier and stakeholder contacts on new methods and procedures. 

? Creation, implementation and development of a team site to house all collateral, matrices, results and key findings in a central repository along with process documentation. 

? Ensuring and developing best practice principles in conjunction with wider UX team. 

? Reporting & comparison of supplier performance 

? Communication with key stakeholders

Qualifications

PMP,UX,UX research,framework,SQL queries,

Additional Information

Only GC/Citizen, OPT,EAD,W2