Customer Service Representative

Job Description

Job Description

We are seeking a Customer Service Representative to join our team in King of Prussia, PA. This role involves assisting customers with inquiries, processing orders, and ensuring a seamless customer experience. The ideal candidate is detail-oriented, proactive, and committed to providing excellent service.

Responsibilities

• Respond to customer inquiries via phone and email in a professional manner
• Process orders, returns, and exchanges accurately and efficiently
• Resolve customer concerns and escalate issues when necessary
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal departments to ensure customer satisfaction
• Assist in updating customer accounts and managing documentation
• Provide product information and recommendations based on customer needs

Qualifications

Skills & Qualifications

• High school diploma or equivalent (Associate's degree preferred)
• 1+ years of customer service experience
• Strong verbal and written communication skills
• Ability to multitask and work in a fast-paced environment
• Proficiency in Microsoft Office and basic data entry systems
• Problem-solving skills and attention to detail
• Positive attitude and strong interpersonal skills