Principal – Customer Strategy @ League

Principal – Customer Strategy

Posted on 12/1/2022

INACTIVE

Locations

United States

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Management

Requirements

8-10 years work experience, ideally with both management consulting and technology / delivery experience
Experience developing and implementing the strategy, operations and user-facing solutions for digital health applications, ideally with major payors, health providers, or pharmacy retailers
Experience working with external clients from major Fortune 500 companies
Experience working on large and complex programs, coordinating and managing cross-functional workstreams to deliver new digital solutions, and in particular working closely with Product Management and Engineering teams
Startup and/or growth stage technology experience preferred (but not required)
You should receive a confirmation email after submitting your application
A recruiter (not a computer) reviews all applications at League
If we see alignment with League's needs, a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring
The final step is an offer, which we hope you will accept!
Prior to joining us, we conduct reference and background checks. Additional checks could be required for US Candidates, depending on the role you are exploring

Responsibilities

Act as the business lead from League for specific solution areas in a given Platform Customer account (e.g. health, care delivery, benefits, member engagement etc.)
Drive the definition of business requirements for the product solution in collaboration with Platform Customer counterparts
Support future roadmap ideation from the business and solution standpoint, in collaboration with the League product & engineering team, and Platform Customer counterparts
Partner with day-to-day program management stakeholders to assess progress, drive key deliverables, and ensure on-track launches of new solutions and enhancements
Support cross-functional collaboration across League business, product & operations teams

Desired Qualifications

Digital transformation, consumer omni-channel experience, patient engagement experience, product strategy experience a

Help Us Shape the Future of Healthcare

At League, we’re big on building connections - both through our product and with each other. Our platform is consumer centric, personalized and always on. We’re reimagining the health benefits experience to give people a more consumer-centric way to manage their health: immediate, seamless, and tailored to their unique needs. It’s a front door to healthcare that empowers people to live healthier, happier lives. Every day.

Position Summary:

As a Principal, Customer Strategy you are responsible for developing business strategies and solutions, with a focus on a given solution area (e.g. health, care, benefits, member engagement etc.), to drive the operational and commercial success of Platform Customer/s. You will work alongside other Principal, Customer Strategy peers (each focused on different solution areas as relevant for our Platform Customers) and report to AVP, Customer Strategy. Our Platform as a Service business model (known as ‘Powered by League’) enables digital health & wellness transformation for our platform customers, allowing them to accelerate the delivery of new consumer and patient engagement models, leveraging League’s Health OS technology and infrastructure. Our Platform Customers typically fall within the following verticals: Pharmacy Retail & Consumer; Healthcare Provider; Payor; Employer (incl. HR Technology Platforms).

Specific responsibilities include managing the relationship with key team members from the Platform Customer on the specific solution area, working in collaboration with that team to develop strategies to drive the success of the solution area as part of the overall platform strategy, working cross-functionally within League to launch and bring these solutions to our Platform Customer’s end users. It is vital to have strong client management and communication skills, strong strategic thinking to derive the correct solutions to meet our Platform Customer’s needs.

In this role, you will:

Act as the business lead from League for specific solution areas in a given Platform Customer account (e.g. health, care delivery, benefits, member engagement etc.)
Drive the definition of business requirements for the product solution in collaboration with Platform Customer counterparts
Support future roadmap ideation from the business and solution standpoint, in collaboration with the League product & engineering team, and Platform Customer counterparts
Partner with day-to-day program management stakeholders to assess progress, drive key deliverables, and ensure on-track launches of new solutions and enhancements
Support cross-functional collaboration across League business, product & operations teams

About you:

8-10 years work experience, ideally with both management consulting and technology / delivery experience
Experience developing and implementing the strategy, operations and user-facing solutions for digital health applications, ideally with major payors, health providers, or pharmacy retailers
Experience working with external clients from major Fortune 500 companies
Experience working on large and complex programs, coordinating and managing cross-functional workstreams to deliver new digital solutions, and in particular working closely with Product Management and Engineering teams
Startup and/or growth stage technology experience preferred (but not required)
Digital transformation, consumer omni-channel experience, patient engagement experience, product strategy experience a bonus

#LI-REMOTE

USA APPLICANTS ONLY: The US-specific compensation range below for this full-time position is exclusive of bonus, equity and benefits. This range reflects the minimum and maximum target for base salaries for the position across all US locations. Where in the band you may land is determined by job-related skills/experience and location. Your recruiter can share more about the specific salary range for your location during the hiring process.

Compensation range for USA applicants only

$124,674—$187,010 USD

At League, everyone is welcome. We believe individuals should not be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you are an individual in need of assistance at any time during our recruitment process, please contact us at [email protected].

Our Application Process:

Applying to a role you love can be exhausting, and understanding the next steps can feel vague and uncertain. You have done the hard part of submitting your application; let’s do ours by sharing potential next steps

You should receive a confirmation email after submitting your application.
A recruiter (not a computer) reviews all applications at League.
If we see alignment with League’s needs, a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring.
The final step is an offer, which we hope you will accept!
Prior to joining us, we conduct reference and background checks. Additional checks could be required for US Candidates, depending on the role you are exploring.

Here are some additional resources to learn more about League:

Learn more about us in this short video!

League, Cleveland Clinic collaborate to make employees healthier across North America

League and Loblaw bring next-generation digital health platform to customers

League Completes Workday Approved Integration

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201-500 employees

Website

Digital health platform

Company Overview

League is on a mission to power the digital transformation of healthcare. The company is building digital infrastructure for better consumer health experiences.

Benefits

Personalized benefits plan
Health, Lifestyle & Learning spending accounts
Flexible medical and dental plans
Fertility treatment support
Paid parental leave and baby bonus
Unlimited PTO
Free mental health counselling and support
Employee Stock Option Program
Exclusive access to a curated wellness marketplace
Sabbatical program
RRSP/401K accounts
High-impact onboarding
Extra-long holiday weekends
Mental health (wellness) days

Company Core Values

Creating a healthier future.
Building a dream team.
All owners.
Aspiring to live our best lives.
In it to win it.