Full-Time

Application Support Manager

Global Platform Support, Assistant Vice President / Vice President

Posted on 5/10/2024

iCapital Network

iCapital Network

1,001-5,000 employees

Automation platform for alternative investments

Financial Services

Senior, Expert

New York, NY, USA

Required Skills
SQL
Business Analytics
Requirements
  • 5-10 years of experience in data/application support or technical support, ideally within an enterprise SaaS environment
  • 5+ years' experience in software application management and development
  • 3+ years in a leadership role within a technical support team
  • Bachelor’s degree in computer science, business analytics, finance, or a related field
  • Expertise in navigating and understanding complex technical environments
  • Advanced proficiency in SQL and familiarity with database management concepts
Responsibilities
  • Analyze and diagnose the root causes of production issues using SQL, coordinating with support, and engineering teams to implement solutions
  • Act as the main point of contact across departments, clients, and external partners to address and resolve data discrepancies
  • Partner with Product Managers to spearhead data projects that enhance existing features or develop new workflows
  • Create tools for exception management and develop metrics and dashboards to monitor data quality and prioritize issue resolution
  • Gain a thorough understanding of our data flows and their business impacts
  • Engage in reverse engineering and debugging to address project challenges
  • Oversee project deliveries and address technical operational issues
  • Design, develop, and maintain advanced SQL scripts and reporting tools
  • Utilize ETL processes to manage data transfers across systems

iCapital powers the alternative investment marketplace with its class-defining technology and powerful analytical tools, offering end-to-end enterprise solutions and an innovative operating system. The company's secure platform automates and streamlines the complex process of private market investing, providing unrivaled access, technology, and education to incorporate alternative assets into core portfolio strategies for financial advisors, wealth managers, and asset managers worldwide.

Company Stage

Series C

Total Funding

$717.3M

Headquarters

New York, New York

Founded

2013

Growth & Insights
Headcount

6 month growth

12%

1 year growth

17%

2 year growth

74%

Benefits

COmprehensive benefits package - Salary, Equity, Annual Performance Bonus, Employer Matched Retirement Plan

Generally Subsidized Healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling

Unlimited PTO

Parental Leave