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Business Analyst
Value & Metrics
Posted on 8/26/2022
Remote in USA • Atlanta, GA, USA
Experience Level
Desired Skills
Data Analysis
  • 2+ years of experience as a Business Analyst. Ideally covering topics such as value realization and ROI calculations, building reporting and dashboards, and the subsequent business alignment and engagement with senior leadership for digital transformation initiatives
  • Experience with, and understanding of, Cloud Platform solutions and digital transformation initiatives
  • Proficiency with, and understanding of, data modeling, query design, and query building
  • Strong storyteller, capable of breaking down complex calculations and concepts into understandable language and presentable content
  • Capable of understanding and defining the bigger picture. This role requires continuous translation between technical capabilities, business outcomes and value, and conceptual standardization
  • Strong negotiation skills to be able to align the high-profile and diverse group of stakeholders within the company, while driving to a common business outcome
  • Self-starter and disciplined
  • Ability to learn technology quickly, through instruction and self-training
  • Ability to be flexible to work in an international, fast-changing environment
  • Ability to travel up to 10% of the time
  • You are responsible for setting up and maintaining a repository of knowledge on Business Transformation Objectives, Value Outcomes, Metrics, and reporting queries and calculations that enable customers and our field teams to define and calculate Value Realization for their digital transformation journey
  • Collaborate with and across various stakeholder groups to ensure the Value Realization journey is connected and functioning end-to-end; from the definition of the Business Objectives and Outcomes, to the metrics that measure value realization and the metrics that drive value realization, through to the solution implementation- and data model requirements for the Now Platform
  • Create leading practices documentation and enablement collateral in collaboration with our Inspire Value team that explain the models, outcomes and metric in a clear manner, and that can be consumed by personas with various levels of skill and expertise
  • Define and build out Accelerator packages (micro-services) for our Impact field teams to support customers with the customization and adaptation of the standard value models to their unique use cases
  • Support Domain experts to translate their domain's key business objectives into actionable and measurable metrics
  • Develop a network of relationships, and collaborate closely, with colleagues across geographies and product lines to ensure consistency across all our products and solutions
  • Collaborate and liaise extensively with the other organizational functions to ensure a consistent customer journey and experience
Desired Qualifications
  • Understanding of ServiceNow's Performance Analytics and Reporting solutions is a plus
  • Experience with ServiceNow and implementing solutions on the Now Platform is a plus

10,001+ employees

Cloud-based enterprise operation solutions
Company Overview
ServiceNow’s mission is to transform IT to revolutionize the enterprise by placing a service-oriented lens on the activities, tasks, and processes that make up day-to-day work life. The company is committed to helping modern enterprises operate faster and become more scalable through their platform that optimizes processes, makes work more intuitive, and discovers insights that create new value.
  • Generous family leave
  • Flexible PTO
  • Matched Donations
  • Retirement benefits
  • Annual learning stipends
  • Paid volunteer time
Company Core Values
  • Wow our customers
  • Win as a team
  • Create belonging
  • Stay hungry and humble