Director of Enterprise Customer Success
Posted on 3/3/2023
United States
Experience Level
Desired Skills
  • 5+ years in a leadership/management role
  • 10+ years of experience in enterprise Customer Success at a SaaS company
  • You thrive in a fast-growing, highly ambiguous environment and have successfully navigated similar environments at other companies
  • Previous experience in developing and scaling an enterprise customer success organization
  • Passion to use data over anecdotes in understanding customer expansion, retention and churn
  • Strong collaboration, time-management, influencing and prioritization skills
  • A driven, success minded and positive attitude
  • The ability to build and maintain relationships internally and with customers
  • Excellent listening, presentation and communication skills at all business levels
  • Work with our VP of Customer Success and executive team to develop, implement, build and lead the enterprise customer success strategy
  • Lead and manage a team of remote CS, Managers and CSM's focused on enterprise customers
  • Interface effectively with customers, partners and internal resources
  • Maintain high levels of customer satisfaction
  • Focus on retention and overall customer health
  • Develop and drive scalable processes and procedures
  • Drive innovation and strategy
  • Measure and manage team performance
  • Hire, develop and onboard enterprise CS team members to serve the needs of our customers and business

201-500 employees

Security & compliance automation platform
Company Overview
Drata's mission is to restore trust across the internet. Drata helps thousands of companies streamline compliance for SOC 2, ISO 27001, HIPAA, GDPR, custom frameworks, and many more through continuous, automated control monitoring and evidence collection.
  • Health benefits
  • Learning enrichment stipends
  • Flexible PTO
  • Work from home stipend
  • 401k
  • Parental leave
Company Core Values
  • Built on trust
  • Act with integrity
  • Customer obsessive
  • Competitive fire
  • Diversity
  • Automation first