Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
+ Free Alterra season pass for spouse and dependents 25 & under
50% off window ticket price at IKON partner resorts
Free access to Alterra Mountain destinations during time off
Free ski-referral letters for employees to use at other mountain resorts during time off
Free friends & family day-ski vouchers (Periodic allotment)
Discounts on Ski & Snowboard Lessons
Discounts on Ski & Snowboard Rentals
Discounts on Gear Tune-Ups
Discounts on Food & Beverage
Discounts at Crystal Mountain Retail shops
Free Crystal branded swag
Pro deals on gear with 100s of brands
Discount Marketplace
Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
Employee-only Night Skiing events
Employee Housing Available for eligible positions
Accrued paid time off for eligible positions
Group health insurance for eligible positions
401K benefit and generous match with immediate vesting for all staff members over 18
Opportunities for growth, advancement, and year-round employment
Position Title:Hostess/Host
Business Unit:Food & Beverage
Position Reports to: Restaurant General Manager, Supervisor
Positions Reporting to this Role: None
Wage Range: $16.66-$18.50 + Tips DOE
As a restaurant hostess/host of Crystal Mountain you have the most control over the flow of the restaurant. You are a key piece in the restaurant operation and direct the flow of service, working with the manager, the servers, and the kitchen on timing seatings in order to provide the best possible guest experience. You will greet guests with a smile as they enter and show them to their table, engaging with guests to ensure their meal is as good as it should be. To do well in this role you should be comfortable standing for long periods and keeping order overa very busy shift.
Greet guests as they enter and put them on a waiting list if necessary
Provide guest with menus and answer initial questions with excellent customer service
Seat guests at tables or direct to waiting areas
Operation of our online reservation system
Assign guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers
Engaging with the guest to ensure they’re happy with food and service
Respond to complaints and let manager on duty know
Knowledge of the menu: ingredients, allergens, preparation and presentation of the food
Assistance with other positions in the restaurant as needed and duties as assigned
KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
High School diploma or equivalent preferred
Ability to provide top notch customer service in a fast-paced environment
A positive attitude and ability to work well under pressure with all restaurant staff
Does high quality work with minimal supervision
PHYSICAL DEMANDS AND WORKING CONDITIONS-
This position is required to work days, evenings, weekends and holidays while in operation.
Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
Manual dexterity to operate a computer and other common office equipment on a constant basis.
Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
Ability to work for extended periods of time bending, reaching, and speaking on a constant basis.
Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.
An Equal Opportunity Employer
Customer Experience & Support (1)