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Engagement Manager
Posted on 9/9/2022
Remote • United States
Experience Level
Desired Skills
UI/UX Design
  • Empathetic: At the heart of our work are people, both internal to LaunchDarkly, our customers, and our partners. You are driven to understand customer mindset and pain points to create an experience that achieves business goals and meets customer needs. You are great at thinking through processes and experiences from the the perspective of others
  • Team-Oriented: You excel at collaborating across the company. You can move easily between our Professional Services team, our customers, and other LaunchDarkly teams like Sales, Legal, or Finance to accomplish our business' objectives
  • Great Communicator: You have a natural ability to build relationships with cross-functional team members and are a master of the written word, with excellent attention to detail
  • A Believer: You understand that almost anything we see in the world was built by humans. You recognize that you have an ability to make many of the things we interact, internally or externally, better through iteration and effort
  • Startup Mentality: You thrive in a fast-paced, high-intensity environment where you balance multiple projects and can prioritize your work both short and long term. You thrive to help us create a calm company that has less fires, but are willing to roll up your sleeves and help us make LaunchDarkly a great place to work where people can do the best work of their career
  • Driven: You are motivated to achieve success both at work and in your personal life. You get joy from seeing others succeed and are invested in helping people grow and improve
  • Commercially Aware: You understand how content ties to business objectives, understand target audience profiles and insights, and incorporate these into effective UX and marketing copy
  • Experience working on a Professional Services team as an Engagement Manager, or something related that can make success likely in this role
  • Demonstrated ability to create, implement, and maintain processes and procedures that help our company run calmly and efficiently
  • An ability to explain why you are the right person for this role, with a focus on being able to speak through things you individually implemented that helped your team achieve success
  • Travel required throughout the year for internal team meetings, company summits, etc. I would expect travel to average around one week per quarter for this role
  • Must be authorized to work in US / Canada (no visa sponsorship / relocation)
  • No specific education required. We value your experience more than formal certifications or degrees
  • Coordinate engagements: Scheduling meetings for engagements
  • Creating and improving scheduling processes: Working closely with delivery team leaders to ensure scheduling processes work smoothly
  • Working with our digital team to enable asynchronous learning for customers: Sending our pre-requisites (could be overlap with digital, or use digital's tooling for this)
  • Tracking customer satisfaction and outcomes: Being responsible for post engagement surveys and iterating to excellence as we gain insight from customer experience
  • Reporting: Working with the leader of Professional Services, and PS team managers, to ensure we have the correct Looker dashboards to be successful and have the insights we need
  • Continuous Refinement: Focus on engagement performance and metrics. Leverage quantitative and qualitative insights to adjust and optimize our offerings
  • Managing the change order process: Working with customers and internal stakeholders on how we deftly handle change with our customers and internally

201-500 employees

Feature management platform
Company Overview
LaunchDarkly’s mission is to help software teams to innovate faster but with control. The company is building a SaaS platform for developers to manage feature flags which enable teams to accelerate their software deployments while reducing risk.
  • Flexible work environment - Making an inclusive space for everyone means recognizing we all have our own individual working styles and needs.
  • Health and wellness - LaunchDarkly offers full coverage with health, dental, and vision plans for you and your dependents.
  • Salary and options - We're all in this together. LaunchDarkly offers competitive pay, equity, and the option to participate in a 401(k) program.
  • Learn and grow - We love to see our own continue to grow their skill sets—whether that's taking a class or attending a conference.
Company Core Values
  • Respect and integrity for our team, our customers, and our community.
  • We believe in teams, not fiefdoms. Leaders, not tyrants.
  • We're building a place where you can learn and grow.
  • Work is not life.