Patient Account Representative

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Full Consideration Date:

Job Description:

Under general supervision, performs clerical functions in a clinical setting; addresses students on the phone and in person; determines the urgency of their needs, alerting appropriate staff as needed; schedules appointments within the electronic health record (EHR) system; and manages incoming documentation to facilitate the Student Health Clinic and Psychiatric & Counseling Services and support the delivery of care provided by staff.

Minimum Eligibility Requirements:
1. Clerical office experience which is equivalent of three years of full-time employment, of which at least twelve months must be comparable to or above the level of Clerk II, or at least six months previous experience in the Hospital Business Office at the level of Clerk III, or
2. Any combination of clerical office experience and undergraduate college level course work or post high school secretarial/clerical training that is the equivalent of four years of full-time employment and includes at least twelve months of clerical office experience comparable to or above the level of Clerk II; study as a full-time student may be substituted for work experience on a month-for-month basis for a maximum of 30 or 36 required months of experience.

Position Details:

Job Category: Merit

Type of Position: Regular

Service Schedule: 9 months

Work Schedule: Monday - Friday, 8:00 am to 4:30 pm

Shift: First Shift

Pay Grade: 9

Starting Hourly Rate: $19.98

Application Instructions:

All application materials received by August 27, 2026, will be given full consideration. To apply for this position, please click on “Apply” and complete the Employment Application. A resume and cover letter are not required for this position but can be attached when applying. If you have questions regarding this application process, please email [email protected] or call 319-273-2422.

Iowa's cost of living is among the lowest in the nation and the Common Sense Institute ranks Iowa #1 for paycheck stretch. UNI enhances this advantage with an excellent benefits package for eligible non-temporary positions. Visit our Compensation Tools page to explore your estimated total compensation, compare Waterloo-Cedar Falls cost of living to other major cities or review the paycheck stretch ranking details. Learn more about the Cedar Valley at https://livethevalley.com/.

If you would like general assistance with the application process or an accommodation due to a disability, please contact Human Resource Services at [email protected] or call (319) 273-2422.

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

UNI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any status protected by federal and/or state law.

Campus Security & Crime Statistics, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, information on crime statistics for recent years, Public Safety personnel and programs, building access, reporting crimes, safety suggestions, and policies, programs, and services regarding alcohol, drugs, and sexual abuse, is available in the UNI Annual Security and Fire Report. A paper copy is available from the Department of Public Safety, 030 Gilchrist Hall, University of Northern Iowa, Cedar Falls, IA 50614. Department of Public Safety, 030 Gilchrist Hall, University of Northern Iowa, Cedar Falls, IA 50614.

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