Configuration Management Specialist

Position Description

If you enjoy working on high profile and challenging engineering projects supporting the US Army, Serco has a great opportunity for you!  The Configuration Management Specialist will be part of a dynamic team at our Fort Bliss, Texas location.  Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our Soldiers.

Serco supports the US Army as a prime contractor for their Next Generation Command and Control (NGC2) contract which supports implementing capabilities that enable the service to employ Command Posts (CP) across the operational spectrum.  Our team develops, integrates, and maintains modern and mobile solutions for an integrated CP infrastructure. 

You will be part of a team that works closely with the customer and other Serco functional area teams to deliver quality systems and associated supporting documentation.  The team has been recognized by the Army Customer and the industry for their outstanding contributions to the program.

In this role, you will:

• Develop and maintain hardware, software, and network documentation provided to the contracting customer in the form of Contract Data Requirements List (CDRL) deliveries.
• Create network configuration documentation, routing tables, and interconnect diagrams in support of Level I, II, and III Technical Data Package (TDP) deliveries.
• Maintain the knowledge management system and the repository for network configuration items and program deliverables.
• Establish and implement network configuration management policies and procedures that serve as an extension of the existing project configuration management program.
• Identify, document, submit, and review network change requests.
• Evaluate network change requests from other organizations to assess their impact to platform configurations, integration designs, performance, costs, and schedules.
• Provide weekly briefings, feedback, and network configuration item status to project management and contracting customer.
• Manage the overall configuration status of network hardware equipment and software components.
• Monitor network performance and assist in troubleshooting issues as they arise.
• Collaborate with project functional area leads and team members to ensure effective network integration.
• Conduct and document regular audits and assessments of network configurations.
• Stay up to date on emerging Department of Defense (DoD) technologies and industry trends.

Qualifications

To be successful in this role, you will have:

• Bachelor’s level degree in Computer Science, Information Technology
  • or a related field and minimum of 4 years of experience in network configuration management
  • or a similar role, or an Associate’s level degree in Computer Science, Information Technology
  • or a related field and minimum of 6 years of experience in network configuration management or a similar role.
• Detail-oriented with strong organizational skills.
• Experience in managing technical data packages (TDPs) and deliverables.
• Familiarity with configuration status accounting and compliance with organizational policies.
• Ability to communicate effectively.
• Proficient in technical writing.
• Ability to travel up to 25%.
• Knowledge of MS Office computer applications (Excel, Word, PowerPoint, etc.)
• An Active Secret Clearance

Additional desired experience and skills:

• Relevant certifications (e.g., Cisco CCNA, CCNP) are desirable.
• Familiar with military vehicles
• Knowledge of Quality Management Systems such as ISO 9001:2015
• Forklift operator experience is a plus

If you are interested in supporting and working with our military and a passionate Serco team - then submit your application now for immediate consideration.  It only takes a few minutes and could change your career!

**Serco Inc. is using this posting for the purpose of building a talent pipeline of qualified candidates for future anticipated growth. This position is not a funded/active opening. Should the position become funded/active, qualified candidates will be invited to re-apply to the updated posting.**

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits HIGHLIGHTS – Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role).

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan that includes counseling conditions
• Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act.

To review all Serco benefits please visit: https://www.serco.com/na/careers/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: [email protected].