Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Serve as the primary point of contact for inquiries related to Gap services, directing questions to the appropriate personnel.
• Provide comprehensive information about the Gap Services Track and its objectives to internal staff and external stakeholders.
• Coordinate housing assistance, direct financial assistance, immigrant legal services (ILS), outreach, and workshops as part of Gap Services.
• Ensure strict compliance with funding regulations and guidelines, particularly regarding the allowable activities for PC populations.
• Collaborate closely with other departments and stakeholders to identify and address client needs effectively.
• Maintain meticulous documentation and records of Gap Services activities and client interactions.
• Participate actively in training sessions and meetings to stay abreast of program policies, procedures, and best practices.
• Organize and facilitate topical workshops efficiently.
• Empower participants to achieve their goals through skill-building and access to resources.
• Make timely internal and external referrals as appropriate.
• Enroll clients into PC GAPS and ensure all information is accurately updated in a secure database, conducting quality checks as necessary.
• Perform any other duties as assigned by the supervising manager.

Knowledge, Skills, & Abilities

• Excellent communication skills, both orally and in writing, in English 
• Demonstrated ability to work sensitively and effectively in cross-cultural settings, while communicating cross-culturally 
• Ability to evaluate and respond to crises 
• Ability to maintain professionalism, dependability, and excellent follow-through 
• Ability to prioritize tasks 
• Strong organizational skills and ability to maintain detailed, accurate records   
• Demonstrated ability to take initiative and problem-solve 
• Knowledge of state and federal benefits system preferred 
• Previous work experience with immigrants or refugees preferred 
• Individuals with lived immigrant experience are strongly encouraged to apply 
• Working knowledge of phone and laptop functionality 
• Ability to work independently and collaboratively in a team environment.

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Experience working cross culturally and with preliterate and/or non-native English speakers 
• Flexibility and desire to learn and serve others 
• Ability to read and write proficiently in English 
• Ability to work well as part of a team and with diverse groups of people 
• Proficient in Microsoft Office   
• Valid driver’s license 
• Up to 25% domestic travel only required