INACTIVE
Full-Time
Team Manager
Digital-only bank platform & marketplace
Fintech
Compensation Overview
$2,022
Senior
London, UK + 2 more
Requirements
- You have experience in Leadership and have the ability to lead others in team success and engagement
- Experience working in Vulnerability and a good understanding of the tasks that are involved
- You're analytical and can confidently create a narrative with data
- Strong data collation/reporting/presentation & root cause analysis
- Great at problem solving and prioritising work items
- Empathetic and supportive approach to people management
- Excellent stakeholder management and communication skills
- Experience in managing employee relations cases
- Experience of taking individuals and teams from a position of underperformance to high performance
- You have great time management skills, experience of managing conflicting priorities and prioritising time sensitive workloads
Responsibilities
- Managing the personal & professional development of around 11 VAIB COps
- Providing coaching, feedback, and support to your team on VAIB tasks
- Monitoring and improving service levels for the work completed by your team
- Clearly communicating business change, ensuring your team remains fully engaged
- Contributing to the construction and maintenance of a strong control environment by minimising avoidable breaches and risk events
- Speaking with customers and supporting customer advisors with complex decisioning when necessary
- Empowering others to spot opportunities to make a difference to customers and Monzo's ways of working
- Helping your team with the most difficult queries and building their knowledge around complex issues
- Managing performance by giving sometimes difficult feedback and helping your team members to improve and learn
- Regularly reviewing the quality of your team's customer interactions to identify areas of potential improvement, both individually and structurally
- Ensuring the secure storage and maintenance of sensitive personal data and performance related documents for reports
- Motivating your Team - we're growing fast and need to make sure COps stay engaged during challenging periods of demand
- Ensuring everyone in your Team feels they have a voice
- Working closely with other Team Managers to ensure that best practice is shared
- Aggregate the feedback from your Team into the Domain and wider Operations leadership, to ensure we continue to improve on our processes and tooling
- Conducting interviews for VAIB COps and TMs and contributing to hiring decisions
- Chairing employee relations cases and making decisions consistent with Monzo's values
Monzo’s mission is to make money work for everyone by solving customers' problems, treating them fairly and being totally transparent.. The company has created an app with budgeting tools where you can spend, manage, and save your money, from your phone, fee-free.
Company Stage
Series H
Total Funding
$1.5B
Headquarters
, United Kingdom
Founded
2015
Growth & Insights
Headcount
6 month growth
↑ 16%1 year growth
↑ 46%2 year growth
↑ 79%Benefits
Competitive salary
Flexible working hours
Work from home
Stock options
32 days of paid vacation and public holidays per year
Health insurance
EAP
Learning budget
Home office stipend
Paid parental leave
INACTIVE