Senior Servicenow Business Analyst @ AHEAD

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual’s race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

As a ServiceNow Senior Business Process Consultant (internally known as Senior Analyst), you will utilize your extensive business process expertise and experience to define and design customer solutions utilizing the ServiceNow platform. You ensure development efforts are well documented and delivered with quality, owning the overall outcome of your projects.

Responsibilities

Coordinate with stakeholders to gather requirements
Translate business requirements into technical specifications
Assist with client demos, working sessions, and workshops
Maintain documentations and Knowledge articles
Contribute to projects/programs that may address future concepts, products, and technologies
Serves as the single point of contact for all sprint work for the other BA/BPCs on the team
Help to direct more junior members of the team
Assist with managing SDLC related ceremonies

Qualifications

Business process experience on multiple suites and process areas outside of that suite within the ServiceNow platform
Strong functional knowledge of multiple ServiceNow suites in addition to ITSM
Able to discuss business requirements on integrations between ServiceNow and third party tools
Certified System Administrator preferred
Prior development and/or architecture experience strongly preferred
Strong presentation skills
Strong project and situational awareness
Strong communication skills
Strong attention to detail
Strong customer service skills
Self-starter

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include:

- Medical, Dental, and Vision Insurance

- 401(k)

- Paid company holidays

- Paid time off

- Paid parental and caregiver leave

- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

Responsibilities

Qualifications

6 month growth

1 year growth

2 year growth

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