Full-Time

Servicenow Business Analyst

Updated on 4/25/2024

AHEAD

AHEAD

1,001-5,000 employees

AWS platform consulting company


Mid, Senior

Remote in USA

Required Skills
Communications
Customer Service
Requirements
  • Business process experience on multiple suites and process areas outside of that suite within the ServiceNow platform
  • Strong functional knowledge of multiple ServiceNow suites in addition to ITSM
  • Able to discuss business requirements on integrations between ServiceNow and third party tools
  • Certified System Administrator preferred
  • Prior development and/or architecture experience strongly preferred
  • Strong presentation skills
  • Strong project and situational awareness
  • Strong communication skills
  • Strong attention to detail
  • Strong customer service skills
  • Self-starter
Responsibilities
  • Coordinate with stakeholders to gather requirements
  • Translate business requirements into technical specifications
  • Assist with client demos, working sessions, and workshops
  • Maintain documentations and Knowledge articles
  • Contribute to projects/programs that may address future concepts, products, and technologies
  • Serves as the single point of contact for all sprint work for the other BA/BPCs on the team
  • Help to direct more junior members of the team
  • Assist with managing SDLC related ceremonies

Company Stage

N/A

Total Funding

N/A

Headquarters

Bengaluru, India

Founded

2007