Investment Specialist
Posted on 3/20/2023

1,001-5,000 employees

Lender and financial services provider
Company Overview
SoFi’s mission is to help people reach financial independence to realize their ambitions.
Cottonwood Heights, UT, USA
Experience Level
Desired Skills
Customer Service
Operations & Logistics
Customer Success & Support
  • Must have one of the following existing licensing combinations: Series 7, 63, & 65 OR Series 7 & 66
  • Must maintain all necessary professional certifications required for the role
  • Bachelor's degree preferred, but a combination of education and experience may be considered in lieu of a degree
  • 2+ years of financial services experience required, preferably assisting customers in a service environment
  • Experience and understanding of margin and option concepts, rules and regulations
  • Excellent verbal and written communication, analytical and interpersonal skills, and a customer service mindset
  • Deep understanding of financial concepts
  • Ability to identify, meet, and follow through with client needs and requirements
  • Self-starter, problem-solver, and a goal-oriented team player with a 'no job is beneath me' attitude
  • Ability to work independently and perform multiple tasks efficiently
  • Organized with strong attention to detail
  • Show curiosity and confidence when dealing with clients and able to ask for help when needed
  • Meets evolving position objectives as defined by management
  • Ability to iterate, learn, and innovate
  • Must successfully clear FINRA fingerprint background check
  • Support members by over the phone, chat, and email
  • Educate members on margin, options, equities and crypto
  • Problem solve any operational or technical issues pertaining to SoFi Invest products
  • Perform ongoing monitoring of member accounts with attention to detail and accuracy
  • Work with SoFi's custodial platform as needed to open, fund, and transact in member accounts
  • Work with management and product teams to continuously improve operational processes and technical platforms to better serve our members
  • Assess the member's financial situation and goals through one-on-one inbound calls
  • Educate members on the benefits and value of Brokerage and Robo accounts
  • Explain investment choices/decisions, asset allocation plans, goals, and retirement projections as needed
  • Work with members who would like to open an investment account to help them understand the offering, benefits, and account opening process
  • Educate members on terms and processes associated with Brokerage and Robo accounts
  • Discuss and explain investment performance and decisions with current wealth members
  • Provide member's operational support for specific investment-related questions and issues
Desired Qualifications
  • Experience with corporate actions
  • Experience with margin/investment risk
  • Series 4
  • Series 24