Full-Time

Clinical Manager of Operations

Rn, Portland, Oregon/Hybrid

Posted on 5/15/2024

FreedomCare

FreedomCare

501-1,000 employees

Medicaid-funded in-home care program

Social Impact

Mid, Senior

Portland, OR, USA

Required Skills
Management
Customer Service
Requirements
  • Valid and active RN License in the state of Oregon
  • Minimum of 2 years of professional or management experience in a health-related field or program
  • Ability to provide support to patients in Portland and surrounding areas
  • 2+ years of experience in operations management in healthcare, business, or customer service
  • Experience in a startup environment
  • Experience using a CRM
  • Proficient in Microsoft Office and Google Suite
  • Passion for improving home care and leveraging technology
  • Ability to utilize technology to advance company initiatives
  • Energized by ambitious goals and fast-paced environment
  • Great interpersonal skills
  • Performance management skills
  • Ability to thrive in a fast-paced startup environment
Responsibilities
  • Assist the Manager of Operations in managing day-to-day operations in Oregon
  • Assist in building up the team to achieve growth goals in Oregon
  • Coordinate immediate care interventions and communicate effectively with the care team
  • Coach, develop, and manage a team of patient navigators
  • Maintain strict compliance with healthcare regulations, company policies, and industry standards
  • Assist with documenting and developing best practices and training material
  • Implement strategy for patients and caregivers, leveraging technology to streamline processes and improve quality of care
  • Participate in hiring, selection, and onboarding/training process for new employees
  • Oversee and manage day-to-day clinical operations in compliance with Oregon Health Authority regulations
  • Engage with patients over the phone to address inquiries and provide support
  • Collaborate with healthcare professionals, caregivers, and patients for a patient-centered approach to care
  • Conduct and document comprehensive health assessments and develop individualized care plans
  • Administer and oversee medication management in accordance with regulations
  • Train, supervise, and evaluate caregivers and healthcare staff
  • Respond to health emergencies and coordinate with healthcare professionals
  • Provide education to clients and families on managing health conditions
  • Maintain accurate and confidential records of client care
  • Review and adjust client care plans based on health evaluations
  • Enforce processes and policies to support high standards of care
  • Identify and work with development and technology teams for software adjustments
  • Build a positive work environment and culture consistent with company values
  • Ensure all policies and procedures demonstrate commitment to high ethical standards

At FreedomCare, we excel in providing a Medicaid-funded in-home care program that focuses on patient empowerment through choosing their caregivers. This not only improves care quality by reducing hospitalizations but also minimizes caregiver turnover by offering instant pay—a unique financial advantage. The workplace fosters a supportive culture, rooted in innovation and dedicated to making meaningful differences in both caregiver and patient lives, making it an ideal environment for those passionate about redefining health care through compassionate, tailored services.

Company Stage

N/A

Total Funding

$75K

Headquarters

North New Hyde Park, New York

Founded

2016

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

2%
INACTIVE