Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them.We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.  

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Clinical Assistant Manager for our team in Oregon.

This is a hybrid position with a partial commute of 2-3 days per week into the FreedomCare hub office located in Portland, OR.

Department & Position Overview:

We are looking for an Clinical (RN) Assistant Manager to oversee operations in Portland, who has an innovative, entrepreneurial spirit as well as a passion for continually improving the way we do things. People on our team all possess a real passion for helping people, which is one of our company’s core values. You will ensure our customers receive the level of care and attention they deserve. You’ll pride yourself on your ability to problem solve and take ownership for each customer request ensuring that we always do the right thing for our members.  

Every Day You Will:

• Assist the Manager of Operations in managing day-to-day operations in Oregon.
• Assist in building up the team to achieve the growth goals in Oregon.
• Coordinate immediate care interventions and communicate effectively with the care team. 
• Coach, develop and manage a team of patient navigators
• Maintain strict compliance with healthcare regulations, company policies, and industry standards. 
• Assist with documenting and developing best practices and training material  
• Implement strategy for our patients and caregivers, leveraging technology to streamline processes and improve quality of care  
• Partners in the hiring, selection, and onboarding/training process for new employees  
• Oversee and manage the day-to-day clinical operations in compliance with Oregon Health Authority regulations.
• Engage with patients over the phone to address inquiries, provide support, and ensure a positive client experience. 
• Collaborate with healthcare professionals, caregivers, and patients to ensure a holistic and patient-centered approach to care. 
• Conduct and document comprehensive health assessments and develop individualized care plans.
• Administer and oversee medication management in accordance with the agency’s classification and state regulations.
• Train, supervise, and evaluate caregivers and other healthcare staff, ensuring adherence to high standards of care.
• Respond promptly to health emergencies, applying appropriate interventions and coordinating with healthcare professionals.
• Provide education to clients and their families on managing health conditions and maintaining wellness.
• Maintain accurate and confidential records of client care, interventions, and outcomes.
• Regularly review and adjust client care plans based on ongoing health evaluations.
• Enforce processes and policies that support our people doing great work, looking for ways to simplify and streamline, incorporating feedback from all levels to continually improve  
• Identify and work with development and technology teams to oversee software adjustments to your team’s workflows  
• Build a positive work environment and culture consistent with FreedomCare core values: Here for You, Positive, Own It, Do the Right Thing  
• Take ownership of ensuring all policies, procedures and overall mission of your office demonstrates a complete commitment to FreedomCare’s high moral and ethical standards  

Ideal Candidate Will Possess/Be:

• Valid and active RN License in the state of Oregon
• Minimum of 2 years of professional or management experience in a health-related field or program, as required by Oregon Health Authority regulations
• Ability to provide support to our patients in Portland and surrounding areas 
• 2+ years of experience in operations management, with a background healthcare, business, or customer service.
• Experience in a startup environment and comfortable wearing multiple hats
• Experience using a CRM
• Proficient in use of Microsoft Office and Google Suite  
• Passion for improving home care and for leveraging technology to improve lives  
• Ability to utilize technology to advance company initiatives including knowledge of healthcare information systems 
• Energized by ambitious goals and working in a fast-paced environment 
• Great interpersonal skills: you’re able to bring people along, inspire them, ask tough questions, and hold people accountable  
• Ability to use performance management skills to define goals, appraise progress, offer consistent and effective team coaching and feedback. 
• Able to thrive in a fast paced startup environment  

Nice-to-Haves:  

• 2+ years of performance management experience 
• Healthcare/startup experience  
• Bilingual in Spanish, or other languages desired  

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

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