Hybrid employees come into HQ or one of our sites on an agreed upon cadence set by their leader and based on the nature of the role. This role is a hybrid role, that can be based out of Ann Arbor, MI, Grand Rapids, MN, Arlington, TX, or Sun City, AZ.

Job Summary

May Mobility is entering into an exciting phase of growth as we expand our first-of-its-kind autonomous shuttle and mobility services across the nation. As our vehicle fleet continues to grow both in numbers and technological capability, we are looking for a Field Operations Trainer to help develop and execute a world-class training experience for our Autonomous Vehicle Operators and Test Drivers. This role will report directly to our Field Operations Training Manager and will also work closely with site operations personnel across the country. 

Job Responsibilities

• Be an expert at operating and understanding May vehicles - know how they work and how to drive them - while also occasionally driving research vehicles for training purposes.
• Train Site Leadership on the safe and reliable operation of May Shuttles. Develop all Site Operations personnel to become May vehicle experts too, and assist in teaching them to provide top-notch customer service to customers and Shuttle passengers.
• Assist in developing and standardizing training materials and presentations for Autonomous Vehicle Operators in each site office; assist Site Operations Team in conducting Autonomous Vehicle Operator training programs and evaluations at new site operations prior to launch.
• Develop other engaging and repeatable training programs to teach and certify May team members in safe operation of our product. Directly contribute to customer and passenger satisfaction by developing best practices for teaching and training.
• Regularly review and evaluate training programs to ensure that training needs are being fulfilled and customer satisfaction remains high.

Qualifications and Skills

Required Qualifications

• Bachelor’s Degree or equivalent relevant work experience
• 1+ year(s) experience developing and delivering training programs, focused both on process and people development in a technology-based organization 
• Outstanding verbal and written communication skills across multiple platforms 
• Ability to work effectively with team members at all levels of the organization
• Valid driver’s license and clean driving record for at least 3 years
• Demonstrated ability to approach problems in a methodical and process-oriented manner
• Ability to travel 2-3 weeks at a time to field offices, approximately 30% of the year

Desirable Qualifications

• 3+ year(s) experience developing and delivering training programs, focused both on process and people development in a technology-based organization 
• Experience developing and implementing training programs across multiple platforms and locations
• Exposure to the autonomous vehicle or robotics industry
• CPR Instructor Certified
• Experience in digital media production, specifically with Adobe products