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Full-Time

Staff Customer Solutions Engineer

Remote, West US

Confirmed live in the last 24 hours

Grafana Labs

Grafana Labs

1,001-5,000 employees

Open observability platform for operational data

Compensation Overview

$217k - $260kAnnually

+ Equity + Bonus

Senior, Expert

Remote in USA

Category
Sales Engineering
Solution Engineering
Sales & Solution Engineering
Required Skills
Sales
Communications
Requirements
  • 5+ years of experience in technical sales experience
  • Deeply knowledgeable of the Operational Expertise in the Grafana Platform
  • Extensive Grafana Deployment Design Expertise
  • First-class written and oral communication skills
  • Technical mindset and desire to grow technically
Responsibilities
  • Provide design and implementation guidance for Grafana Gloud
  • Educate and enable viewers, editors, and architects on leveraging Grafana stack
  • Perform monthly health checks and identify trends from support tickets
  • Assist in building/modifying critical SLA dashboards
  • Work closely with sales team to articulate Grafana value proposition
  • Deliver product and technical presentations to customers
  • Communicate with customers and internal teams to provide feedback
  • Enhance documentation and create enablement material

Grafana Labs provides an open observability platform that includes Grafana for visualization, Loki for log aggregation, Mimir for metrics, and Tempo for distributed tracing, enabling unified monitoring and visualization of operational data without vendor lock-in.

Company Stage

Series D

Total Funding

$535.2M

Headquarters

New York, New York

Founded

2014

Growth & Insights
Headcount

6 month growth

5%

1 year growth

12%

2 year growth

59%

Benefits

30 days of paid vacation each year on top of national holidays, parental leave, & sick leave

Health coverage

4% contribution match on our 401(k)

$1,500 learning and development stipend

Udemy subscription

Complimentary subscription to Headspace

Discounts on a wide variety of services, including entertainment, food, and fitness.

Remote Work Option

Global Employee Assistance Program