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Senior Project Manager
Care & Services
Posted on 7/26/2022
INACTIVE
Locations
United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Confluence
JIRA
Management
Requirements
  • Minimum of 3 years' experience in cross-functional and cross-departmental project management, focused on business operations and/or customer support in a contact-center environment, or relevant experience
  • Experience with contact center technologies (Cisco, Jira Service Desk, CRM, etc.)
  • Experience with project management tools like Smartsheet, Jira, and Confluence
  • Ability to stay objective, focus on facts and data, and remain resilient in managing conflicting priorities, multiple stakeholders, and expectations
  • Proven ability to communicate directly and clearly at all levels of management, with a strong emphasis on careful listening and flexibility to adjust to changes
  • Demonstrated capability using frameworks to create project charters and detailed task plans and managing them to the finish line across multiple cross-functional teams
  • Ability to maintain a high-energy level, positive, open, and organized approach throughout the project lifecycle
  • Relentless attention to detail
  • Understanding of high-level concepts and the ability to turn them into actionable plans
  • Bias towards action and being proactively confident and politely persistent in managing team members to stay aligned and updated on the program charter, plan, and their individual and team tasks
Responsibilities
  • Bring an infectious balance of focus, planning, transparency, priority, and a relentless drive for big outcomes to those around you
  • Work directly with multiple cross-functional teams (such as Learning, Operations, Engineering, Care Technology) to deliver successful outcomes against company goals
  • Strategically identify the appropriate participants in each project and clearly define roles and responsibilities
  • Proactively identify critical dependencies, define scope, and assess gaps within active programs and manage key stakeholders through remediation and decision tracking
  • Relentlessly document and manage teams to detailed project and task plans across functional areas and workstreams
  • Use strong listening, facilitation, and problem-solving skills to form trusted working relationships with leaders and cross-department team members. This will be key to proactively anticipating and removing barriers that risk successful delivery
  • Create and maintain continual transparency/reporting of project progress and associated communications necessary to keep a shared understanding across teams
  • Drive project delivery, collaboration, transparency, and risk remediation across cross-functional business teams
  • See each project through to implementation and tracking of results, including lessons learned, to apply to future projects for continuous improvement
GoDaddy

5,001-10,000 employees

World's largest domain registrar
Company Overview
GoDaddy's mission is to empower entrepreneurs everywhere, making opportunity more inclusive for all. They do this by democratizing access to basic IT tools.
Benefits
  • 401k with generous employer match, pre-tax / Roth options
  • Shares of GDDY stock through grants
  • Employee Stock Purchase Program
  • Professional development & tuition support
  • Subsidized meals
  • Employer-paid trip reduction expenses
  • Tax-advantaged accounts (FSA, HSA)
  • Medical, dental, vision, disability, the works
  • Liberal time away to rest & recharge
  • Family-friendly options like day care subsidy, paid parental leave, adoption assistance and fertility coverage
  • Employee Assistance Plan
  • Benefits fairs, flu shots, wellness perks
  • Tax-advantaged accounts (FSA, HSA)
  • Company-wide celebrations and events: TechFest, Town Halls, picnics, holiday parties
  • Team kudos and peer recognition programs
  • Empower by GoDaddy matches charitable grants and offers volunteer opportunities
  • Team-building and professional development
Company Core Values
  • Ideas thrive here - You can’t change the world by playing it safe. We embrace innovative thinking and the big ideas it creates, and we celebrate when ideas become a reality.
  • Pull together - Our collaborative focus transforms individual ideas and strengths into collective action and solutions. We don’t do silos, and small teams have the resources to tackle big problems.
  • Your potential is boundless - With ample opportunity to learn, stretch and contribute, anyone in any role can grow into a better professional, colleague and person.
  • We love to have a good time - We enjoy a good hike or happy hour just as much as a successful product launch, which is why employees get every chance to live passionately outside the office.
  • Diversity drives us - To change the world for the better, we need a team as diverse as the entrepreneurs we empower around the world.
  • We’re customer-obsessed - Our customers are creative people doing amazing things, and that inspires us every day. We do our best work because we know it impacts the success of entrepreneurs everywhere.