About Us:

Cognism is a market leader in international sales intelligence. Access to our premium data, has helped a wide variety of global revenue teams change their approach to prospecting, resulting in predictable and prosperous outcomes.

As we grow, one of our main objectives is to continue hiring individuals, who are both a professional and cultural fit for Cognism. Our company values are at the core of everything we do!

At Cognism;

• We are Nice!
• We’re Collaborative. We’re in this together!
• We’re Solution-Focused. For every problem, we’ve got a solution!

• We’re Understanding.
• We Celebrate Individual Contributors.

We are committed to creating a diverse and inclusive global workplace, which encourages you to achieve any goals you may have, while having fun along the way!

For more information on Cognism’s intuitive sales intelligence platform, powered by world-class data, compliance and targeting, please visit www.cognism.com

The ideal candidate will be:

An excellent communicator – you’re a naturally friendly and enthusiastic person, who goes above and beyond to delight customers.

A Natural Leader – You’re a natural leader and enjoy sharing your knowledge with others! Some of our customers are highly tech-savvy, whereas some may need more simple explanations of technical concepts. You’ll be comfortable adapting your approach depending on the customer.

Collaborative and inclusive - Cognism’s content team is a diverse, close-knit and supportive group of people. We prize good team players who are passionate about learning, sharing their knowledge and working alongside others.

Key responsibilities:

• Run engaging training sessions for customers on the Cognism platform, explaining technical concepts and promoting best practices.
• Clearly explain technical concepts, such as integrations to customers, and assist them in implementing the Cognism platform into their wider processes.
• De-escalate and resolve any customer complaints.
• Hit targets based on time to onboard, customer satisfaction, efficiency, and customer adoption of the tool.

• 1+ years’ experience in a customer-facing role.
• Exceptional communication skills.
• Ambition to achieve and exceed targets.
• Strong time management skills and ability to work in a faced-paced environment.
• Self-motivated - you aren’t afraid to ask questions when you need to understand something, but you’ll always try to figure out the answer on your own first.
• Good presentation skills and able to confidently engage with senior stakeholders.
• A can-do and adaptable attitude.

• 25 days’ holiday, PLUS all the usual UK public and bank holidays
• A day off for your birthday!
• Cycle to Work scheme.
• Generous Maternity and Paternity Leave
• Cushion Pension Scheme (auto-enrol after 3 months).
• Monthly Wellbeing Allowance.
• Access to Spill – our slack integrated therapists.
• Commitment to the Armed Forces Covenant.
• Learning and Development budget.