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Implementation Specialist
Confirmed live in the last 24 hours
Experience Level
  • 3+ years customer facing work experience
  • Technical experience in SQL: ability to write and debug queries and statements
  • A proven track record of goal attainment and overachievement, delivering exceptional product implementation and/or customer service and support, and great communications with customers and colleagues
  • Basic project management skills
  • Proficiency in JIRA, Salesforce, Excel, Google Suite
  • Customer first
  • Hungry for responsibility, impact, and growth
  • Humble to learn, curious to learn, open-minded to learn
  • Team player
  • Strong sense of ownership
  • Treat others with respect, empathy, and constructive candor
  • Learn Smarking products and tech integrations inside and out
  • Day-to-day ownership of the Smarking implementation process from post-contact to post-product delivery and user training
  • Ownership of high speed and high quality delivery of all Smarking products to clients with quantified results on an on-going basis
  • Working with clients and integration partners to remove road blocks and resolve issues both case-by-case and at scale, including data access, accuracy, reliability, and other challenges
  • Work cross-functionally with Sales Account Executives, Account and Customer Success Managers, and Engineers to proactively identify, communicate, and resolve implementation obstacles
  • Help configure all products and set the clients up for long-term success on the platform
  • QA of the Smarking system including new releases
  • Provide feedback to engineering to influence bug fixes and product enhancements
  • Document, streamline, and improve Smarking's implementation practice
  • Helping build and embody a deep seeded customer focused organization and culture
Desired Qualifications
  • Familiarity with Basic network and IT infrastructure management, ETL frameworks, quality assurance, and AWS services (EC2, S3, RDS, and ECS) is a plus

11-50 employees

AI-powered parking management company