Our Value Proposition:

Clearcover is a venture-backed technology start-up disrupting the trillion-dollar legacy insurance market. We’ve focused on building products that create confident, happy customers - and we’re flourishing. We believe in putting our people first, paying them well, and working together to solve tough problems. If you’d like a high-growth opportunity with an award-winning company, let’s chat.

What is an Agent Experience Specialist?

The AgentExperience Specialist will be responsible for leading programs catered towards improving agent experience including but not limited to agency communications, loyalty & rewards, various agent engagement campaigns, digital account management, agency research etc. This individual will develop scalable mid-to-bottom-of-funnel programs that drive new policy sales growth through rigorous analysis and testing. Our ideal candidate will be highly motivated, goal-oriented, technical and analytical. You will be partnering closely with the brand, marketing, and distribution operations teams along with Agent Account Managers and National Account Managers. If you’re a natural problem-solver who can work amidst ambiguity, ask important questions, challenge the way things are being done today, and continually optimize all campaigns and programs, this is the job for you. This role is critical for Clearcover’s vision of making it Easy, Empowering and Rewarding for agencies to Sell Like Champions!

What will you be doing?

• Drive Clearcover new policy sales via improving agent engagement and experience for the agency channel by managing, testing and optimizing engagement programs.
• Work with the Head of Channel, Expansion, Engagement and Enablement to identify new opportunities to improve agent experience and solidify annual marketing roadmaps.
• Work cross functionally with the insurance product, business intelligence, growth, brand, marketing, product & technology, and legal and compliance teams to launch flawless agent-centric engagement campaigns in order to drive policy sales growth and LTV
• Design, setup, launch, and manage complex agent journeys, including all corresponding marketing creative, agent segmentation, A/B testing and reporting.
• Identify opportunities to streamline and/or expand our agency tech stack as needed, offering up new opportunities and finding ways to make operations more efficient.
• Design, launch, and manage industry leading loyalty & rewards program

What are our required skills?

• Professional experience managing data-driven independent agent / partner / broker experience programs
• Professional experience managing data-driven decisions for B2B CX experience programs 
• Professional experience working with loyalty & rewards programs
• Professional experience working with marketing automation platforms (email service providers, CRM platforms, etc).
• Ability to transform raw data into actionable insights.
• Excellent communication and time management skills.
• Experience working with legal, brand, and product teams.
• Experience representing and presenting customer experience strategies in B2B space and results to leadership
• Insurance experience is a plus, but not required.

What are our must haves? 

• Strong marketing background. You have demonstrated experience working with several marketing campaigns to increase sales.
• Highly analytical. As a data-driven individual, you enjoy digging into data to monitor and measure performance and further optimize campaigns. You get excited by moving the needle by fractions of percentages.
• Highly organized. You thrive in well-organized, highly transparent and process-driven environments.
• Hands-on and a self-starter. You have the ability to lead and drive initiatives with creativity, passion and little oversight – the persistence and tenacity to break down barriers while also bringing people together towards a common goal.
• Creative. You dream big and then adjust for the realities of today, balancing long-term vision with driving short-term results.
• Great communication skills. You have the ability to ask the right questions, get full details, and explain needs and requirements.
• Flexible. You have the ability to work amidst ambiguity and adapt as we grow and expand.
• Growth mindset. You’re driven to improve performance through continued learning.

But wait, there’s more: 

As a people-first company, your health and well-being is a priority at Clearcover. We offer comprehensive benefits for individuals and families:

• Medical. We offer rich and affordable BCBS plans for you and your dependents. If you select the high deductible health plan, we offer an HRA and contribute to your HSA.
• Dental and vision. We cover 100% of dental and vision premiums for you and your dependents.
• Pre-tax benefits, disability, and life insurance. 
• 401(k). We contribute 3%, even if you contribute nothing.

We’ve also curated a stack of perks and benefits that stretch beyond the expected. Our people have access to:

• Generous vacation, 12 paid holidays, and parental leave.
• Equity in the company (plus an evergreen plan) and an annual bonus program.
• Employee resource groups, live yoga, and mental health workshops.
• Top of the line hardware, snack stipends, and meeting free “Focus Fridays”. 

We’re a remote first company, having paved the way for flexible work locations and continue to offer this flexibility. If you are local or in town visiting, you also have the choice to work from our Chicago HQ office. 

• Remote employees are eligible to work from: AZ, CO, CT, FL, GA, IA, IL, IN, KS, MA, MI, MN, MO, NC, NJ, OK, SC, TN, TX, UT, VA, WI.

To top it all off, if Clearcover is available in your state, you could have access to an employee discount on auto-insurance! Excited to learn more? Complete the application below!

Did you know that women and minorities are less likely to apply to a position if they don’t match 100% of the job qualifications? Don’t let that be the reason you miss out on this opportunity! We encourage you to apply anyway. Don’t count yourself out!

Clearcover is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.