Agent Experience Specialist
Posted on 3/10/2023
Remote • Chicago, IL, USA
Experience Level
  • Professional experience managing data-driven independent agent / partner / broker experience programs
  • Professional experience managing data-driven decisions for B2B CX experience programs
  • Professional experience working with loyalty & rewards programs
  • Professional experience working with marketing automation platforms (email service providers, CRM platforms, etc)
  • Ability to transform raw data into actionable insights
  • Excellent communication and time management skills
  • Experience working with legal, brand, and product teams
  • Experience representing and presenting customer experience strategies in B2B space and results to leadership
  • Strong marketing background. You have demonstrated experience working with several marketing campaigns to increase sales
  • Highly analytical. As a data-driven individual, you enjoy digging into data to monitor and measure performance and further optimize campaigns. You get excited by moving the needle by fractions of percentages
  • Highly organized. You thrive in well-organized, highly transparent and process-driven environments
  • Hands-on and a self-starter. You have the ability to lead and drive initiatives with creativity, passion and little oversight - the persistence and tenacity to break down barriers while also bringing people together towards a common goal
  • Creative. You dream big and then adjust for the realities of today, balancing long-term vision with driving short-term results
  • Great communication skills. You have the ability to ask the right questions, get full details, and explain needs and requirements
  • Flexible. You have the ability to work amidst ambiguity and adapt as we grow and expand
  • Growth mindset. You're driven to improve performance through continued learning
  • Remote employees are eligible to work from: AZ, CO, CT, FL, GA, IA, IL, IN, KS, MA, MI, MN, MO, NC, NJ, OK, SC, TN, TX, UT, VA, WI
  • Drive Clearcover new policy sales via improving agent engagement and experience for the agency channel by managing, testing and optimizing engagement programs
  • Work with the Head of Channel, Expansion, Engagement and Enablement to identify new opportunities to improve agent experience and solidify annual marketing roadmaps
  • Work cross functionally with the insurance product, business intelligence, growth, brand, marketing, product & technology, and legal and compliance teams to launch flawless agent-centric engagement campaigns in order to drive policy sales growth and LTV
  • Design, setup, launch, and manage complex agent journeys, including all corresponding marketing creative, agent segmentation, A/B testing and reporting
  • Identify opportunities to streamline and/or expand our agency tech stack as needed, offering up new opportunities and finding ways to make operations more efficient
  • Design, launch, and manage industry leading loyalty & rewards program
Desired Qualifications
  • Insurance experience is a plus, but not required
Clearcover Insurance

201-500 employees

Affordable car insurance provider
Company Overview
Clearcover is on a mission to deliver exceptional coverage at a great price and gives car owners everything they need to make the smartest decisions at every step. Clearcover's API-first approach helps car owners save money while delivering the industry’s fastest claims, easy payments, and exceptional services.
  • Medical, dental, & vision
  • Pre-tax benefits, disability, & life insurance
  • 401k with 3% match
  • Generous vacation
  • Parental leave
  • Equity
  • Employee resource groups
  • Top-of-the-line hardware
Company Core Values
  • Know the customer
  • Earn trust
  • Think "Better-er"
  • Execute with urgency and focus
  • Embrace technology
  • Raise the bar
  • Operate like an owner
  • Play the long game
  • Dive deep
  • Act like an underdog