Full-Time
Care Operations Analytics – Senior Associate/Principal
Posted on 9/6/2025
Waymark
51-200 employees
Community-based Medicaid care coordination and navigation
Compensation Overview
$85k - $120k/yr
Remote in USA
Remote
 Operations & Logistics (1) |
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- Experience developing performance monitoring frameworks and partnering with analysts to identify and build high-priority metrics for health care operations
- Proficiency in data visualization and analytics tools
- Strong understanding of healthcare operations and quality metrics, with a background in community-based primary care strongly preferred.
- Advanced knowledge of and demonstrated results with quality improvement concepts, tools, and techniques
- Excellent written communication and data presentation skills
- Comfortable with ambiguity and able to multitask and create structure
- Excellent interpersonal skills
- Systems thinker and problem solver, able to toggle between the details and big picture view with ease
- Willing to roll up sleeves and dig in to the work at hand
- Values teamwork and collaboration
- Thrives in fast-paced environment
- Detail-oriented
- 7-10 years relevant experience
- Define and iterate on care delivery success measures, spanning access, quality, and cost
- Establish benchmarks and targets aligned with operational goals
- Partner with analytics team to design, implement, and maintain performance dashboards
- Routinely monitor and report out on priority performance metrics to proactively identify areas for improvement
- Translate complex data into actionable insights for operations leadership
- Oversee implementation of performance incentive program for care delivery teams
- Support measurement of quality improvement initiatives and provide data-driven recommendations
- Provide ongoing coaching and support on performance measurement-related issues and be responsible for fostering a “safe space” quality culture focused on continual learning and improvement.
- Experience working with product and design teams
- Experience with SQL and/or python
- MPH or equivalent degree
- LEAN greenbelt or higher
Waymark Care connects Medicaid patients with local, on-the-ground care teams that include community health workers, therapists, pharmacists, and care coordinators to provide comprehensive care. Its product works by embedding care teams in the patient’s community, helping patients navigate healthcare, coordinate appointments, manage prescriptions, and access additional needs like food, housing, and transportation. The company earns revenue through partnerships with health plans and primary care providers, allowing services to be offered at no cost to patients. As a public benefit corporation, Waymark Care is legally bound to consider patient, community, and public impact in its decisions. Overall, Waymark Care aims to improve access to quality healthcare for Medicaid patients through community-based, patient-centered care.
Company Size
51-200
Company Stage
Early VC
Total Funding
$87M
Headquarters
San Francisco, California
Founded
2021
Simplify's Take
What believers are saying
- $42M funding scales tech-enabled care for 60,000 Medicaid patients in Washington and Virginia.
- Sentara Health Plans partnership expands services in Richmond and Hampton Roads.
- NEJM Catalyst study shows 22.9% reduction in hospital and ED visits.
What critics are saying
- Sentara terminates Virginia partnership after failing to replicate 22.9% ED reduction.
- Innovaccer licenses similar 90% accurate ML tech to MCOs at lower cost.
- Ohio mandates in-house CHWs, canceling Waymark's outsourced contracts.
What makes Waymark unique
- Waymark Signal predicts high-risk pregnancies 55 days earlier with 89% accuracy.
- Signal achieves 90% accuracy in predicting avoidable ER visits, outperforming traditional models.
- Community-based teams integrate CHWs, therapists, and pharmacists for localized Medicaid care.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Stock Options
Paid Vacation
Paid Holidays
Parental Leave
401(k) Retirement Plan
Commuter Benefits
Growth & Insights and Company News
6 month growth
↓ -2%1 year growth
↓ -3%2 year growth
↑ 0%Waymark has published peer-reviewed research in Nature's npj Digital Public Health showing its Signal for Maternity Risks technology predicts adverse pregnancy outcomes for Medicaid patients with 89% accuracy, identifying high-risk pregnancies 55 days earlier than traditional methods. The study analysed data from 190,698 Medicaid-enrolled pregnant women across 26 states and Washington DC. By combining clinical data with social determinants of health, including healthcare workforce availability and distance to obstetric care, the model achieved 89.4% accuracy in predicting complications such as preterm birth and severe maternal morbidity. Significantly, the technology eliminated algorithmic bias, achieving equivalent performance for Black and White patients. The early detection window allows care teams to deploy community-based support before complications develop, addressing a critical gap in Medicaid care where nearly half of all US births occur.
Waymark receives second annual Great Place to Work(R) certification. Waymark Waymark has officially been re-certified as a Great Place to Work(R), which recognizes employers who create an employee experience where individuals feel valued and engaged. Based on employee feedback and an independent analysis to determine final scoring, 99% of employees said they were made to feel welcome when they joined Waymark, and 94% of employees feel a sense of pride in the work Waymark does in service to its partners and communities. Moreover, 90% of Waymark employees agree that Waymark is a great place to work - 33% higher than the national average. "Achieving this certification for the second year in a row is a testament to the remarkable environment we've collaboratively built at Waymark," said Afia Asamoah, Waymark's co-founder, General Counsel, and Head of People. "Our Great Place to Work certification demonstrates that our culture is a driver of the incredible results our teams drive for our partners and patients." As a public benefit company, Waymark is honored to celebrate this news, and are committed to upholding what this certification represents - especially as Waymark continue to build a welcoming and value-driven culture in service to the communities in which Waymark deliver care.
Michael Tuminello joins Waymark as director of product.
New partnership will expand access to community-based care for Medicaid members in Richmond and Hampton Roads communitiesSAN FRANCISCO, CALIFORNIA / ACCESS Newswire / April 24, 2025 / Waymark today announced a new value-based partnership with Sentara Health Plans, the health plan division of Sentara Health, aimed at transforming care delivery for Medicaid members. The collaboration will leverage Waymark's advanced data science technologies and community-based care teams to improve outcomes for Sentara Health Plans' Medicaid members in Hampton Roads and Richmond.Waymark's local teams of community health workers (CHWs), clinical pharmacists, pharmacy technicians, licensed behavioral health therapists, and care coordinators will integrate with Sentara Health Plans' existing primary care network. Waymark's care teams will identify and engage members at rising risk of avoidable emergency department (ED) visits and hospitalizations, providing them with targeted clinical and social interventions. A 2024 study published in NEJM Catalyst found that Waymark's early interventions reduced all-cause hospital and ED visits by 22.9% for rising-risk patients in its first year of service."Our collaboration with Sentara Health Plans builds on our existing support for Virginia's Medicaid population and represents a significant step forward in our mission to make better health possible for those who need it most," said Dr. Rajaie Batniji, Co-Founder and CEO of Waymark. "By combining data-driven early interventions with a multidisciplinary care team, we are expanding provider capacity, reducing disparities and ultimately creating more equitable systems of care for Medicaid members in communities across Virginia."Waymark will offer Sentara Health Plans Medicaid members proactive preventative care, and when needed, schedule and accompany patients to primary care physicians (PCP) appointments to reduce avoidable hospitalizations and ED visits
Waymark is excited to announce the newest addition to the Waymark leadership team: Dan Frascella has joined Waymark as Head of Finance.