A NEW BREED OF ENTERTAINMENT
With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada.
Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world-leader in horse-racing — and also among the most exciting and diverse entertainment facilities on the globe.
THIS IS A FIXED TERM CONTRACT POSITION
JOB SUMMARY
Reporting to the Manager, the Supervisor Customer Service will oversee the day to day operational requirements of Greenwood Champions and to assist the Manager in meeting short and long term departmental goals. Key objectives will include budgetary goals, staffing and labour controls, wagering targets, identifying opportunities within our current processes and most importantly, ensuring exceptional customer service as we bring horse racing experiences to our guests and wow them with our hospitality.
KEY RESPONSIBILITIES:
Lead by example, to exhibit, encourage and motivate WEG’s Values and Beliefs
Monitor and maintain a safe and welcoming environment for our team members and patrons of Greenwood.
Train and assist all Hospitality Attendants and Player Service Representatives in all aspects of the operation.
Organize and control staffing schedules and payroll through our Kronos system.
Appraise and monitor performance of personnel and conduct performance coaching when required.
Ensure that the Liquor License Act and Government regulations are adhered to and correct/record any deviation.
Assist in recruitment and hiring of team members.
Maintain food and beverage costs at optimal levels.
Various administrative tasks including but not limited to auditing and balancing sales data and preparing for submission to Finance.
Monitor the planning and organizing of efficient preparation and production of food and beverage.
Monitor the presentation and display of food products, menu boards, OLG products and race programs.
Monitor the quality and quantities of all food and beverages served in the stand and bar.
JOB SPECIFICATIONS
Knowledge
3 years experience in an office and/or food service environment.
General knowledge of accounting procedures and processes.
General knowledge of food & beverage industry.
General knowledge of the horse racing industry is an asset.
Skills
Basic knowledge of Volante POS System, Kronos.
Prior work experience in a Pari-Mutuel environment an asset.
General computer skills in a Windows environment.
General communication, interpersonal and organizational skills are required to interact effectively with all levels of staff.
General ability to work in a fast-paced, team environment
Education & Experience
Certificate or diploma in Business Administration or Management and/or equivalent work experience.
Prior certification in WHMIS, Food Handling and Smart Serve an asset.
Work Conditions
Normal office environment where there is little physical discomfort due to temperature, dust, noise and the like.
Regular interruptions and multiple demands.
Standing walking at different intervals, some lifting (under 9 kg approximate) may be required.
Reason for vacancy: To cover employee leave
Salary: The target hiring salary range for this position is $45,000 - $54,000 annually and pro-rated to the length of the contract. This range is not a guarantee of compensation. Final placement within the range depends on factors such as internal equity, market conditions, and the candidate’s experience, skills, and qualifications relevant to the role.
We use AI-powered resume screening software to help identify qualified candidates based on the criteria in this job posting. All applications prioritized by the system are subsequently reviewed by our hiring team to ensure a fair and human-centered selection process
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required.
Diversity, Equity, Inclusion and Belonging
Be Yourself.
We believe differences should be valued and celebrated. By building diverse and inclusive teams, we strive to provide a more authentic and empowering work experience that unlocks the potential of our people. Regardless of race, religion, colour, national origin, sex, gender, expression, sexual orientation, age, marital status, veteran status, or disability status, we believe everyone has the right to express their ideas, ambitions, and pursue their goals with confidence and integrity. Diversity breeds innovation. We want people to think differently. Our commitment is to build a culture that welcomes everyone and leverages their unique perspectives to be a great entertainment company that shares the thrill of horseracing experiences with the world.
Customer Experience & Support (1)