Assistant Manager

Job Description

Butler Operations

• To supervise Butler Supervisors and Butlers on duty
• To maintain the quality and consistency of standard and to train the Butlers on improvement areas
• To concentrate supervision on Floor Butlers, Reception Butler, Private Dining Butler and Butler Hotline
• To increase guest interaction and to drive the Trust you score of the property.
• To assist the Head Butler in achieving the KPI of the department.
• To ensure that all suites and rooms blocked for arrival are prepared on time prior guest arrival.
• To push all Butlers to compile and record guest preferences, like and dislikes, and to track it in preference sheet.
• To ensure through effective supervision that all services offered are always available, and provide alternatives
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
• Responsible for promoting Palace facilities, services and product to the targeted guest group
• To assist Head Butler to resolve any issues.
• To meet and welcome most of the guests personally
• To interact with guests as much as possible, to ascertain preferences, dislikes and overall experiences at Fairmont Udaipur Palace.
• To regularly inspect the quality of service provided by all Butlers, and to ensure that all services are delivered according to standard
• To share with Head Butler any complaints, guests comments and problems.
• To take appropriate action to resolve guests complaints (Housekeeping, Butlers, Front Desk, Concierge and Laundry)
• To assist Front Office Department, Housekeeping Department and Food & Beverage Department for any basic requests to give quick and respond service to the guests.
• To maintain appropriate knowledge about local area, events happening in Udaipur & around the world
• To supervise butler pantries.
• To assist Head Butler for Operating Equipment inventory
• Check Butler’s grooming in accordance with hotel standard.
• Work closely with Housekeeping to ensure correct room status at all times.
• To handle any DND room within 24 hours.
• Log security incidents and accidents in accordance with hotel policies and procedures
• Ensure all guests are being treated in an efficient and courteous manner that all Fairmont & Accor standards are being applied.
• To support the implementation of Fairmont core values

Qualifications

• Diploma in Tourism / Hospitality Management
• Minimum 2 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint