Full-Time

Senior Customer Success Manager

Confirmed live in the last 24 hours

Adobe

Adobe

10,001+ employees

Digital media and marketing software solutions

Consumer Software
Enterprise Software
Design

Compensation Overview

$135.2k - $234.1kAnnually

+ Annual Incentive Plan + Long-term incentives in the form of a new hire equity award

Senior, Expert

Remote in USA + 1 more

More locations: New York, NY, USA

Remote option available in New Jersey.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • Bachelor’s Degree and/or relevant work experience
  • 10+ years of related experience in technology success or services (Customer Success, Consulting, Business Development, client-side experience, etc.)
  • Passion for driving customer success and measurable outcomes
  • Shown effectiveness handling a portfolio of large, complex, and strategic enterprise customer accounts at a senior level
  • Exceptional interpersonal, presentation, and communication skills, both verbal and written
  • Ability to prioritize, multi-task, and perform under pressure
  • Strong communication and social skills, with the ability to navigate and mediate conflict and cultivate joint partnerships
  • Existing knowledge of software in digital marketing and/or digital media space
  • Expert at Program Management within large organizations, helping to inspire change across groups by engaging key partners
  • Validated experience with account planning & customer success plans
  • Effective at leading executive C-level discussions, presentations, meetings, and workshops
  • Flexibility to travel (approx. 20%)
Responsibilities
  • Be accountable for Customer’s overall success with Adobe, including renewal readiness, utilization of Adobe solutions, customer health, and satisfaction.
  • Act as the main point of contact throughout the Customer post-sales lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels.
  • Collaborate with senior level account collaborators to efficiently implement the customer's strategy and roadmap.
  • Deliver an exceptional customer experience through proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to meet customer business goals.
  • Inspire innovation and thought leadership by sharing resources and new ways your customers can use Adobe solutions to accelerate and advance their creative process.
  • Identify Customer risk, and partner with the Adobe ecosystem team to establish and carry out risk mitigation and improvement strategies.
  • Serve as the voice of the customer internally at Adobe – sharing strategic use-cases, process improvements and asks back into the internal ecosystem.
  • Lead ongoing initiatives that help continuously improve our approach and effectively secure our customer’s success.

Adobe provides a wide range of digital media and marketing solutions through its software products. Its main offerings are grouped into three platforms: Creative Cloud, Marketing Cloud, and Document Cloud. Creative Cloud includes tools for photography, graphic design, video editing, and more, allowing users to create and manage content across different media types. Marketing Cloud helps businesses optimize their marketing efforts, while Document Cloud focuses on document management and collaboration. Adobe operates on a subscription-based model, offering monthly and annual plans, and provides tailored solutions for businesses, schools, and students at discounted rates. What sets Adobe apart from its competitors is its extensive suite of integrated tools and strong market presence, aimed at meeting the diverse needs of individual creatives and large enterprises alike. The company's goal is to empower users to create, deliver, and optimize content effectively.

Company Stage

IPO

Total Funding

$668.9M

Headquarters

San Jose, California

Founded

1994

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Adobe's acquisition of Substance 3D boosts its position in immersive content markets.
  • Adobe's focus on data privacy addresses critical consumer and business concerns.
  • Adobe's subscription model provides stable revenue through monthly and annual plans.

What critics are saying

  • Competition from AI-driven design tools like Canva and Figma is increasing.
  • Open-source alternatives like GIMP threaten Adobe's subscription-based revenue model.
  • Stringent data protection regulations may impact Adobe's marketing solutions.

What makes Adobe unique

  • Adobe integrates generative AI in Creative Cloud, enhancing creativity and efficiency.
  • Adobe's remote collaboration tools meet the demand for seamless teamwork.
  • Adobe's sustainability goal aligns with consumer demand for eco-friendly companies.

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