Full-Time

Senior Customer Success Manager

Confirmed live in the last 24 hours

Adobe

Adobe

10,001+ employees

Digital media and marketing software solutions

Consumer Software
Enterprise Software

Compensation Overview

$135.2k - $234.1kAnnually

+ Annual Incentive Plan + Long-term incentives in the form of a new hire equity award

Senior

Remote in USA + 1 more

More locations: New York, NY, USA

Hybrid position; can work remotely from New Jersey.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • Bachelor’s Degree and/or relevant work experience
  • 10+ years of related experience in technology success or services (Customer Success, Consulting, Business Development, client-side experience, etc.)
  • Passion for driving customer success and measurable outcomes
  • Shown effectiveness handling a portfolio of large, complex, and strategic enterprise customer accounts at a senior level
  • Exceptional interpersonal, presentation, and communication skills, both verbal and written
  • Ability to prioritize, multi-task, and perform under pressure
  • Strong communication and social skills, with the ability to navigate and mediate conflict and cultivate joint partnerships
  • Existing knowledge of software in digital marketing and/or digital media space
  • Expert at Program Management within large organizations, helping to inspire change across groups by engaging key partners
  • Validated experience with account planning & customer success plans
  • Effective at leading executive C-level discussions, presentations, meetings, and workshops
  • Flexibility to travel (approx. 20%)
Responsibilities
  • Be accountable for Customer’s overall success with Adobe, including renewal readiness, utilization of Adobe solutions, customer health, and satisfaction.
  • Act as the main point of contact throughout the Customer post-sales lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels.
  • Collaborate with senior level account collaborators to efficiently implement the customer's strategy and roadmap.
  • Deliver an exceptional customer experience through proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to meet customer business goals.
  • Inspire innovation and thought leadership by sharing resources and new ways your customers can use Adobe solutions to accelerate and advance their creative process.
  • Identify Customer risk, and partner with the Adobe ecosystem team to establish and carry out risk mitigation and improvement strategies.
  • Serve as the voice of the customer internally at Adobe – sharing strategic use-cases, process improvements and asks back into the internal ecosystem.
  • Lead ongoing initiatives that help continuously improve our approach and effectively secure our customer’s success.

Adobe provides a wide range of digital media and marketing solutions through its various platforms, including Creative Cloud, Marketing Cloud, and Document Cloud. These products allow users to create and manage content in areas such as photography, graphic design, video editing, and user interface design. Adobe's software operates on a subscription model, where users pay monthly or annually for access to its tools. This approach allows for continuous updates and improvements to the software. What sets Adobe apart from its competitors is its extensive suite of integrated tools that cater to both individual creatives and large enterprises, along with tailored solutions for educational institutions and businesses. The company's goal is to empower users to create, deliver, and optimize content effectively across different media.

Company Stage

IPO

Total Funding

$668.9M

Headquarters

San Jose, California

Founded

1994

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Integration of generative AI enhances Adobe's creative software efficiency.
  • Remote work trends boost demand for Adobe's cloud-based collaboration tools.
  • E-learning expansion increases demand for Adobe's educational solutions.

What critics are saying

  • AI-driven design tools like Canva and Figma threaten Adobe's market share.
  • Open-source alternatives may attract cost-sensitive users from Adobe's subscription model.
  • Data privacy regulations like GDPR require significant compliance efforts from Adobe.

What makes Adobe unique

  • Adobe's Creative Cloud offers a comprehensive suite for diverse content creation needs.
  • Adobe's subscription model provides consistent revenue and customer engagement.
  • Adobe's focus on innovation keeps it ahead in digital media and marketing solutions.

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