Job Description

THIS POSITION MAY BE ELIGIBLE FOR REMOTE WORK FOR UP TO 2 DAYS PER WEEK, PURSUANT TO THE REMOTE WORK PILOT PROGRAM.

**ONLY PERMANENT EMPLOYEES IN THE TITLE, COMPARABLE TITLE (UNDER 6.1.9), ELIGIBLE FOR THE 55A PROGRAM, AND THOSE THAT ARE REACHABLE ON THE CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY.

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp or on its social media sites, Twitter, Facebook, Instagram, and YouTube.
Human Capital (HC) provides personnel and administrative support to all agency employees and programs. This includes the management of all processes, and policies related to Recruitment, Job Classification, Employee Benefits, Personnel Policy Research and Development, Workforce Development, Time and Leave Management, and Conflict Resolution among employee services. HC is tasked with ensuring the agency’s compliance with City, State, and Federal labor laws, Equal Employment Opportunity mandates, Workplace Safety standards, and New York City Civil Service policies. We work to support all agency programs and staff through the development of innovative workforce enhancement programs, and resources.

We are seeking an experienced Clerical Associate who will report to the Deputy Director of HC. The selected candidate will be responsible for managing agency policies, workflows, processes, and records related to long-term and intermittent leave of absence, employee benefits, labor relations, recruitment, workforce development, and employee services. This is a high-level learning and development opportunity for a human resource professional interested in enhancing your knowledge and experience in the field of Human Resources and Labor Relations.

The Human Capital Generalist responsibilities will include, but are not limited to:
- Provide strategic and operational Human Capital advise, coaching, development, and support to assigned divisions and within HC;
- Assist with the development of labor and employee benefit policies and processes to ensure compliance with relevant Federal/State/local laws;
- Prepare job vacancy notices, recruitment ads, and conduct civil service hiring pools.
- Communicate and partner with internal and external stakeholders such as various HC units, Budget, and oversight agencies to achieve goals and improve processes;
- Coordinating the completion of yearly employee performance evaluations;
- Manage all staff inquiries and requests pertaining to commuter benefits, health benefits, leave of absence benefits, workers’ compensation, employment verification, union benefits, Management Benefits Fund, flexible spending accounts, and all other employee benefits.
- Identify, analyze, assess, and review organizational Charts sent by divisions to ensure we are compliant with civil service law;
- Manage the agency’s submission of salary increases, promotions, and Civil Service title changes by conducting thorough research agency-wide and to comparable agencies;
- Collaborate with the Office of Labor Relations and Equal Employment Opportunity (EEO) to develop solutions for employee relation conflicts and problematic areas; help develop ideas to prevent and manage conflicts, in addition to assisting with improving departmental and organizational structures;
- Identify, analyze, assess, and review the impact of existing and/or new policies and practices to designated divisions’ operations and ensure adherence and uniform implementation with the various divisions;
- Provide administrative support to other HC team members as needed.

Qualifications

Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.