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Full-Time

Retention Operations Analyst

Confirmed live in the last 24 hours

Boundless Learning

Boundless Learning

11-50 employees

Provides online learning solutions and program management

Consulting
Education

Mid

Chandler, AZ, USA

Category
Supply Chain Management
Operations & Logistics
Required Skills
Communications
Salesforce
Requirements
  • 4-year degree from an accredited institution OR appropriate combination of experience and education
  • Minimum of 3 years in previous Higher Education Administration or Student Services work experience highly desired
  • Ability to work effectively across teams
  • Good oral and written communication
  • Work effectively in a fast-paced changing environment
  • Great attention to detail, strong organizational skills
  • High comfort level working in technical systems and learning systems, paying attention to detail, and being able to pinpoint incorrect information or data
  • Prior experience working with a CRM or database system preferred but not required
  • The ability to multi-task, and work well under pressure with tight timelines
  • Can-do, proactive, problem-solving disposition
Responsibilities
  • Continually analyze program data to understand what is positively or negatively impacting student retention
  • Create and maintain standard operating processes for retention analysis team
  • Manage rosters for Academic Partners within Salesforce
  • Operationalize consistent processes across the portfolio of partners within the retention and student services
  • Send mass texts and emails on behalf of programs at the request of Student Support as required
  • Manage the automation of messaging from the CRM to students
  • Create and deploy webinars for partners and students as requested
  • Reconcile student enrollment numbers in a timely fashion working with APs and Finance
  • Follow all process and timeline expectations for data entry and data management in the student database
  • Support data report creation and maintenance
  • Collaborate with internal and external curriculum stakeholders to obtain the necessary approvals and confirmations and subsequently create, update, and maintain the necessary CRM objects/records
  • Work with Coaching Services to ensure accurate biweekly forecasting is maintained
  • Other duties as assigned

Boundless Learning provides online learning solutions by partnering with academic institutions to create and manage educational programs. Their services include strategy development, learner acquisition, and branded digital marketplaces, all aimed at enhancing the online education experience. The company uses data and insights to align their offerings with workforce trends, which helps attract and retain learners. A unique feature of their service is a proprietary tool that recommends resources to improve employability, preparing learners for the job market. Boundless Learning stands out from competitors with its high retention rate of 95% and a focus on learner success. The company's goal is to empower educational institutions to deliver high-quality online learning experiences that expand opportunities for individuals globally.

Company Stage

Series A

Total Funding

$9.7M

Headquarters

Boston, Massachusetts

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Partnerships with top-tier academic institutions provide Boundless Learning with a strong reputation and access to a broad network of potential learners.
  • The company's data-driven approach to program management and learner acquisition ensures that their services are aligned with current workforce trends, enhancing the relevance and appeal of their programs.
  • Boundless Learning's focus on career outcomes and employability can lead to high learner satisfaction and positive career trajectories, making it an attractive place to work.

What critics are saying

  • The highly competitive online education market requires continuous innovation to maintain a leading position.
  • Dependence on partnerships with academic institutions means that any changes in these relationships could impact Boundless Learning's business.

What makes Boundless Learning unique

  • Boundless Learning's 30 years of experience and over 450 launched programs set it apart in the online education market, showcasing a depth of expertise that few competitors can match.
  • Their impressive 95% retention rate highlights a strong focus on learner success, which is a significant competitive advantage.
  • The proprietary tool for recommending resources to enhance employability ensures that learners are well-prepared for the job market, differentiating Boundless Learning from other online education providers.