Technical Platform Manager
Processor and Platform Operations
Posted on 3/9/2023

1,001-5,000 employees

Mobile banking & debit cards
Company Overview
Chime's mission is to make financial peace of mind a reality for everyone. The company has created "a new approach to online banking that doesn’t rely on fees, gets you your paycheck up to 2 days early with direct deposit, and helps you grow your savings automatically."
San Francisco, CA, USA
Experience Level
Desired Skills
Data Analysis
Operations & Logistics
  • Join a new team of experienced technical platform managers and analysts
  • Contribute to the department's development and implementation of standard processes in the areas of payment systems processing, reconciliation operations, and operational policies & procedures
  • Provide technical and professional expertise towards diagnosing, troubleshooting and resolving issues related to Chime's core banking solutions, payment processing, reconciliation and settlement activities
  • Collaborate cross-functionally with technical and product leaders on our platform teams to set strategic priorities that reduce operational risk and improve efficiency, productivity, and performance
  • Manage the operational relationships and workstream prioritizations with external stakeholders, banking partners, and payment vendors towards progress and findings that drive solutions
  • Use data to monitor processing performance and identify areas of improvement
  • Drive continuous improvement and operational resiliency
  • Partner with internal and external teams to ensure compliance with regulatory, audit and payment network requirements
  • Use your subject matter expertise and experience to help influence how things are done and improve efficiency & efficacy
  • Advocate for change and innovation across the enterprise while leading the implementation of enhanced products/services/solutions
  • 6+ years in bank and/or payment operations with a broad understanding of operations; including accounting, funds flow, settlement, processing, etc
  • A strong understanding of the end-to-end payments ecosystem, including payment methods, card networks, issuer processing, and the regulatory environment
  • A deep understanding of ACH originations, returns, settlements and everything in between, AAP certification is a huge plus
  • Familiarity with network operations including Visa, Mastercard, PLUS, and Star, as well as with network vendors that facilitate AFT/OCT payments and other forms of card-based money movement
  • Strong technical competence, analytical and problem solving skills
  • Technologically inclined skills with extensive experience with Microsoft Office (Excel, PowerPoint, and Word), analytics platforms (Looker, Datadog), SQL, core banking systems and related products, awareness of digital trends, and bank industry technology
  • Experience working cross functionally with Product, Compliance, Legal, Risk & Engineering to identify, evaluate and size opportunities and prioritize work
  • Experience driving continuous improvement projects, where you've applied deep knowledge to uncover and implement both short term and long term optimizations
  • A desire to create new processes and are comfortable with ambiguity
  • Ability to thrive in a fast-paced environment
  • Strong team player attributes and are an effective collaborator
  • A member obsessed mentality, eager to learn and improve the user experience
  • The drive to deploy processes and playbooks so that we can all sleep well at night or make suggestions to improve them so we can all sleep even better at night
  • A curious and creative problem solving ability - can facilitate resolution of issues in a timely manner by working cross-functionally with product and engineering teams
  • Excellent business acumen, communication skills and a self-starting attitude