About the team:

The Revenue Operations Team is a talented group of engaged individuals that serve the broader organization through the creation and timely execution of the company’s strategy & plans. The team spearheads the communication and deployment of prioritized tactics, creates swift tracking and analysis of metrics, and ensures excellence in cross-functional process development.

Role Overview:

We are seeking an experienced Go-to-Market Systems Analyst 2 to join the Revenue Operations team as an individual contributor reporting to the Senior Manager of Business Intelligence. This role will be responsible for providing support and optimization/improvement efforts across various business applications and Go-To-Market tooling including Outreach, Gong, ZoomInfo, and more. 

Key Responsibilities:

• System Stewardship

• • Become the expert of our Go-to-Market tools like Outreach, Gong, ZoomInfo, and the integrations between them, to enable seamless workflow across departments.

• • Collaborate with internal teams to gather and define requirements and ensure the tools are configured to meet business needs.

• • Work diligently with our Salesforce team to ensure data flows between these services are enabled and maintained.

• • Evaluate our tool set to identify efficiency or efficacy gains from comparable alternatives.

• • Continuously monitor the usage of our Go-to-Market tools and offer suggestions to enhance productivity, accuracy, and effectiveness of their implementation.

• Assist in our Gen AI Strategy

• • Evaluate, configure and deploy any generative AI features within Gong, Outreach, and ZoomInfo to automate workflows and enhance user experience.

• • Work with Analytics and Data Engineering to ensure successful consumption of the Go-to-Market tooling data for modeling and analytics

• • Stay informed of the latest Gen AI capabilities and identify opportunities to leverage them for the benefit of the business.

• Support User Training on Go-to-Market tools: 

• • Work Closely with our Sales Enablement team to develop learning materials to support our sales and sales operations teams on the systems.

• • Support the training process for the utilization of AI-powered features for sales insights, lead generation, and customer engagement.

Qualifications: 

• Bachelor’s degree preferred. 

• Minimum of 3 - 5 years of experience with Outreach, Gong, Salesforce, Zoominfo or similar business applications including knowledge of configuration, workflows, report writing, and integrations. 

• Certifications in Salesforce or other relevant applications highly desired. 

• Familiarity with AI within Go-To-Market tools highly desired. 

• Strong attention to detail with a high degree of accuracy. 

• Critical thinker with strong analytical and problem-solving skills. 

• Ability to multi-task and prioritize work to meet deadlines. 

• Ability to handle highly sensitive data with confidentiality and discretion. 

• Self-motivated and able to work independently as well as with a team. 

• Excellent communication skills, both written and verbal.