Full-Time

Technical Customer Support Analyst 1

Confirmed live in the last 24 hours

LexisNexis Risk Solutions

LexisNexis Risk Solutions

5,001-10,000 employees

Government & Public Sector
Cybersecurity
Financial Services
Healthcare

Entry

Wales, UK

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Customer Service

You match the following LexisNexis Risk Solutions's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Demonstrate customer service skills and a passion for developing and maintaining relationships
  • Show understanding of software monitoring tools
  • Demonstrate good communication skills, both written and verbal
  • Be self-motivated and diligent with excellent problem-solving skills
  • Experience within the Regulated Services industry
Responsibilities
  • Providing technical support for clients and colleagues across a wide variety of functions. This will be done via multiple customer channels (including telephony, email, and live chat).
  • Managing the life cycle of all incidents/tickets, ensuring the incident/ticket is worked through to satisfactory conclusion and within SLA.
  • Working closely and collaboratively with colleagues where appropriate. Act as liaison point and coordinator to ensure necessary action is taken and updates provided.
  • Developing detailed technical and process documentation
  • Building product knowledge to competently demonstrate the products and services we sell, so that you are the Subject Matter Expert (SME)
  • Identifying process/procedure improvements. Monitoring systems performance and reporting on any potential capacity issues
LexisNexis Risk Solutions

LexisNexis Risk Solutions

View

Company Size

5,001-10,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Alpharetta, Georgia

Founded

1997

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for AI fraud detection boosts LexisNexis's market potential.
  • Expansion in Asia-Pacific offers significant growth opportunities for LexisNexis.
  • Strategic fintech partnerships can enhance LexisNexis's AI capabilities.

What critics are saying

  • Emerging AI startups pose a competitive threat to LexisNexis.
  • Integration challenges with IDVerse may delay new product rollouts.
  • Rising compliance costs could impact LexisNexis's profitability.

What makes LexisNexis Risk Solutions unique

  • LexisNexis Risk Solutions specializes in AI-driven fraud detection and document authentication.
  • The company is acquiring IDVerse to enhance its AI capabilities against fraud.
  • LexisNexis offers comprehensive compliance solutions for financial institutions globally.

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Benefits

Health Insurance

401(k) Company Match

Wellness Program

Short-and-Long Term Disability

Life Insurance

Family Planning Benefits

Health Savings Account/Flexible Spending Account

Paid Vacation

Company News

Fintech News Singapore
Dec 11th, 2024
LexisNexis Set to Acquire IDVerse to Combat AI Fraud - Fintech Singapore

LexisNexis Risk Solutions has agreed to acquire IDVerse, a provider of AI-powered document authentication and fraud detection solutions.