Technical Support Analyst

Garda is seeking a Technical Support Analyst based in our New York Office. This role is the primary IT point of contact for employees in NY and serves as a hands-on member of the global infrastructure team, working alongside infrastructure, DevOps, and security engineers on a daily basis.

Beyond day-to-day end-user support, this role contributes meaningfully to global infrastructure projects, assists the security team with vulnerability remediation and incident response, and serves as an on-site liaison to our Managed Service Provider, helping to triage, escalate, and drive resolution of support issues across the firm.

Position Responsibilities

End-User & Desktop Support

Serve as primary IT support for Garda’s New York office, providing white-glove support across Windows, macOS, mobile devices, Microsoft 365, networking, printing, and AV/VC systems. Troubleshoot and resolve a wide range of technical issues, support executives and trading floor users, and manage hardware lifecycle, including procurement, deployment, and inventory. Maintain professionalism and adaptability in a fast-paced environment.

Liaison & MSP Coordination

Act as on-site point of contact for the Managed Service Provider, triaging tickets, managing escalations, monitoring SLAs, and coordinating issue resolution across users, MSP, and internal teams. Build strong relationships with support and engineering teams to improve responsiveness and service quality.

Security Support

Support vulnerability remediation efforts including patching, configuration hardening, and tracking across endpoints. Assist with incident response activities and maintain security hygiene including MFA, certificate management, and access reviews.

Infrastructure & Projects

Collaborate with infrastructure, DevOps, and cloud teams on endpoint, identity, and network initiatives (including Intune). Support HQ connectivity, contribute to documentation and runbooks, and work across global teams to improve systems and processes.

Qualifications & Desired Skills

• 2+ years in IT support or desktop engineering, ideally in financial services or a fast-paced environment
• Strong troubleshooting across Windows/macOS, iOS, Microsoft 365, networking, printing, and hardware
• Understanding of Active Directory, network architecture, Windows infrastructure, Linux, and security fundamentals
• Experience supporting executives or trading floor environments
• Strong communication skills with ability to prioritize and manage multiple tasks under pressure
• Ability to lift and install IT equipment
• Experience with endpoint tools (e.g., Intune or SCCM)
• Exposure to security tools (e.g., EDR/MDR, SIEM, Netskope, Microsoft Defender, Arctic Wolf)

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