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Full-Time

Head of Customer Success

Posted on 4/12/2024

Sprig

Sprig

51-200 employees

User insights platform for product feedback

AI & Machine Learning
Data & Analytics

Senior, Expert

San Francisco, CA, USA + 1 more

Category
Customer Success
Customer Success & Support
Customer Success Management
Strategic Account Management
Sales & Account Management
Requirements
  • 8+ years of customer success experience, preferably in SaaS platform software with at least 3 of those years working with enterprise accounts (customers w/ 1k+ employees)
  • 2+ years of experience managing a customer success team
  • Entrepreneurial spirit
  • Category experience managing B2B accounts with a digital presence (web, app, mobile)
  • Ability to align the team on identified metrics, assess account health scores, and respond strategically in order to meet and exceed NRR and ARR targets
  • Strong work ethic and competitive mindset
  • Adaptability
Responsibilities
  • Define and execute customer success strategy
  • Strengthen and maintain customer relationships
  • Customer Onboarding and Adoption
  • Manage Customer Retention and Renewals
  • Build and lead a high-caliber customer success team

Sprig is an ideal workplace for those passionate about enhancing product development processes through cutting-edge user insights platforms. The company stands out by integrating comprehensive feedback tools like surveys, replays, and prototype tests with sophisticated GPT-powered AI analysis, providing real-time insights that drive decision-making. Employees at Sprig benefit from a collaborative environment that leverages state-of-the-art technology and integrates seamlessly with various analytics, A/B testing, and collaboration tools, pushing the boundaries of product innovation and development.

Company Stage

Series B

Total Funding

$118M

Headquarters

San Francisco, California

Founded

2019

Growth & Insights
Headcount

6 month growth

6%

1 year growth

7%

2 year growth

-26%
INACTIVE