Manager Institutional Relations

About the Opportunity

Job Type: PermanentApplication Deadline: 30 April 2025

Title                 Manager Institutional Relations, FFB

Department     Advisory Distribution

Location          Kronberg - Germany

Reports To      Head of Institutional Relations   

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Institutional Relations Desk team of our German platform business (FIL Fondsbank GmbH/FFB) and feel like you’re part of something bigger.

About your team :

Making advisers’ lives easier and their firms more efficient – while providing a great end-investor experience for their clients – is at the heart of what we stand for. We believe in building strong, enduring partnerships with adviser firms, collaborating closely with them to ensure our platform remains in-tune with their requirements. Our goal is to help firms build strong, profitable and sustainable businesses and to support them through any challenges that may arise.

Our role is to provide our institutional clients/ partner and special pools with help, expertise and guidance on a range of queries using the interactions to build strong relationships to develop trust in our business. We provide an important role in growing and evolving the business through active promotion of our products and services within these interactions. The way we operate is also key to creating a high level of engagement and job satisfaction for our employees, helping to retain great talent within the organisation.  

About your role :

You make the difference for our partners to do business with us.

As Manager Institutional Relations, you are one of the main contacts for the ongoing relationship of our institutional clients, special pools and TPA (Third Party Administration) business partner and developing good business relationships.
You are responsible for supporting institutional clients, special pools and TPA partner in all daily business requests and making it as easy as possible to do business with us. You are supporting change requests for existing services, annual due diligences and regulatory audit requests.

You are accountable for always keeping the interests of our partner in mind, representing them within the company and designing processes in a user-friendly and effective manner.

Your role also includes support at trade fairs and specialist support for projects.

About you :

• You have completed commercial training or a degree with relevant professional experience in the banking environment or financial services sector
• You have several years of experience in sales or client service with sales orientation/affinity.
• You have experience in servicing highly demanding clients and a good understanding of dealing and bank processes including listing of funds.
• As a manager, it is natural for you to be a role model by example, think entrepreneurially and make decisions.
• You enjoy dealing with people and working in a team and are used to communicating accordingly. 
• Personal responsibility is a matter of course for you and you have a strong service orientation and the ability to build customer relationships.
• You are highly flexible and enjoy new challenges and experiences.
• Motivated to develop and grow.
• Good English language skills.
• Native or advanced level of German

Feel rewarded :

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

Please note we are committed to providing equal opportunities to all candidates, regardless of background, religion, sexual orientation or identity. We value diversity and strive to create an inclusive environment where every individual can thrive and contribute with their unique skills.
 

Our Values

Integrity – Doing the right thing, every time and putting the client first.

Trust – Empowering each other to take the initiative and make good decisions.

Our Behaviours

Brave - Challenging the status quo, being accountable and speaking up.

Bold - Acting with conviction, encouraging diverse thinking and keeping things simple.

Curious - Learning to do new things in better ways and encouraging fresh thinking.

Compassionate - Having empathy, caring for colleagues, clients & community.