Full-Time
Logistics Analyst
J.W. Pepper & Son
51-200 employees
Sheet music retailer and distributor
Compensation Overview
$45k - $50k/yr
Exton, PA, USA
In Person
Bachelor's, Associate's
 Operations & Logistics (1) |
|---|
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- An Associate’s or Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field, or equivalent practical experience.
- Hands-on experience using Enterprise Resource Planning or Warehouse Management Systems.
- Familiarity with Transportation Management Systems, freight management software, and major parcel, less-than-truckload, and full-truckload carrier portals.
- A solid understanding of shipping documentation, including bills of lading, commercial invoices, hazardous materials handling regulations, and basic customs and import-export paperwork.
- Proficiency in Microsoft Office Suite and advanced capability in Excel, including XLOOKUPs, pivot tables, data-tracking sheets, and reporting.
- Strong critical-thinking and root-cause-analysis skills for resolving transit delays, invoice discrepancies, and carrier performance issues.
- Excellent verbal and written communication skills for negotiating freight quotes, interacting with vendors, and collaborating across internal departments.
- Strong organization, attention to detail, and time-management skills for managing competing priorities and multiple active shipments.
- Basic commercial acumen with a focus on balancing cost efficiency against transit-time commitments.
- Coordinate daily inbound and outbound shipments using approved carriers to ensure on-time delivery.
- Prepare accurate shipping documentation, including bills of lading, shipping labels, and required paperwork.
- Track active shipments and provide real-time updates to internal departments and customers as needed.
- Assist in resolving shipping discrepancies, delivery delays, and routine carrier inquiries.
- Schedule carrier pickups and deliveries, request freight quotes, and compare options to balance cost and transit time.
- Communicate with carriers and suppliers to coordinate shipments, resolve issues, and support drop-ship orders.
- Build positive, professional relationships with freight carriers, parcel providers, and internal teams.
- Maintain accurate shipping records and keep transportation details updated in company systems.
- Review freight invoices for accuracy, flag discrepancies, and assist with freight claims or shipment investigations.
- Partner with the Distribution Center on daily logistics activities, special projects, and process-improvement ideas.
- Two or more years of experience in logistics, freight forwarding, shipping and receiving, or supply-chain coordination.
- Prior experience working in a fast-paced distribution center, manufacturing, or third-party logistics environment.
J.W. Pepper & Son is a retailer and distributor specializing in printed and digital sheet music. The company supplies music, scores, recordings, and teaching resources for ensembles, schools, churches, performers, and educators. It serves music directors, teachers, performers, schools, churches, and community ensembles. Its operating model centers on catalog, licensing, e-commerce, warehouse, editorial, and customer-service operations serving music buyers. Teams work across music curation, licensing, merchandising, e-commerce, fulfillment, sales, technology, and support.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
West Whiteland Township, Pennsylvania
Founded
1876
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Simplify's Take
What believers are saying
- April 2026 sales leadership changes target revenue expansion, school accounts, and team execution.
- Pepper's 150th-anniversary scholarship program strengthens educator loyalty and brand goodwill in 2026.
- MuseClass integration adds higher-margin digital attach rates at point of purchase starting 2025.
What critics are saying
- MuseClass can sell add-ons through Pepper, but Muse Group owns the software relationship.
- School music budgets drive demand, and any district procurement slowdown hits Pepper immediately.
- Print-sheet-music retail faces digital substitution; if authors bypass Pepper, its moat erodes fast.
What makes J.W. Pepper & Son unique
- J.W. Pepper remains the world's largest sheet music retailer, with 1.5 million titles.
- Pepper combines print and digital distribution, serving ensembles, schools, and individual educators.
- April 2026 leadership hires in sales and supply chain signal operational depth and category focus.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Holidays
Paid Vacation
Company News
To support the update, MuseClass is also partnering with renowned sheet music retailer J.W. Pepper to offer MuseClass access as an add-on for selected titles, at point of purchase.