Accounts Receivable Insurance Specialist

Updated on 6/18/2024

Charlie Health

Charlie Health

1,001-5,000 employees

Virtual intensive outpatient mental health care


Nashville, TN, USA

Required Skills
Customer Service
  • 3+ years of experience in insurance account receivable department, preferably in behavioral health
  • Knowledge of payer specific billing requirements
  • Highly organized and able to track workflows through various tools
  • Strict attention to detail with excellent organizational skills
  • Customer service skills to work with insurance companies and teammates within the company
  • Maintain a high level of integrity and confidentiality of medical information
  • Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office
  • Maintain aged insurance accounts receivable (AR) queues at a reasonable age-base date as defined by leadership
  • Responsible for reviewing and appealing denied claims for bundling, medical coding, and contracting related issues
  • Responsible for timely follow-up on all appeal submissions
  • Will also be involved in processing of corrected claims and assisting with timely turnaround for medical documentation requests
  • Providing follow-up and feedback to leadership regarding assignments
  • Works and coordinates with other departments throughout the company to ensure smooth and efficient operation in all areas of aged AR
  • Works necessary reports to ensure assigned AR is actively worked & maintained

Charlie Health provides a virtual Intensive Outpatient Program (IOP) for adolescents and young adults, leveraging virtual technology to offer evidence-based, personalized treatment plans for various high-acuity mental health conditions. The program integrates supported groups, individual therapy, and family therapy to deliver comprehensive care through virtual IOP sessions.

Company Stage


Total Funding



Bozeman, Montana



Growth & Insights

6 month growth


1 year growth


2 year growth