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Full-Time

Bear Robotics

Posted on 6/24/2024

Bear Robotics

Bear Robotics

201-500 employees

Autonomous robots for food service efficiency

Consumer Goods
Robotics & Automation

Mid, Senior

Dallas, TX, USA

Category
Design Engineering
Manufacturing Engineering
Robotics and Automation Engineering
Mechanical Engineering
Required Skills
Communications
Customer Service
Requirements
  • Bachelor’s or Master’s Degree in computer science, software engineering, electrical engineering, robotics engineering, or other engineering discipline
  • 4+ years of experience in a customer-facing tech role
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and attention to detail
  • Excellent time management skills
  • Ability to read and occasionally edit code
  • Great troubleshooting skills and ability to work under pressure
  • Current, valid driver's license and clean driving record
  • Strong analytical and problem-solving skills
  • Ability to function well in a high-paced and at times stressful environment
  • Proficient with Google Suite or related software
  • Proficient with Slack
  • Ability to work independently
  • Strong presentation skills
  • Ability to mentor less experienced employees
  • Proficient with business intelligence tools such as Looker, Tableau, or PowerBI
  • Highly proficient with Linux Terminal
Responsibilities
  • Monitor and evaluate operational performance of robots
  • Execute software updates to the robot fleet
  • Provide training materials to customers regarding new software and product features
  • Document customer interactions in the CRM
  • Perform root cause analysis to determine reasons for product failures
  • Maintain strong relationships and regular communication with customers
  • Collect and present product feedback to internal teams
  • Work flexible hours to accommodate customer needs
  • Manage interdepartmental and cross-functional projects
  • Present data and insights about field performance to stakeholders
  • Occasionally provide robot deployment support to customers
  • Write SOPs and training materials for internal and external audiences
  • Identify potential pilot sites for prototype testing
  • Perform other related duties as assigned

Bear Robotics is an exceptional workplace for those interested in contributing to the future of the food service and hospitality industry through cutting-edge technology. With a strong emphasis on creating autonomous mobile robots that enhance operational efficiency and service quality, the company stands out for its commitment to safety, reliability, and seamless integration with human teams. This focus not only positions Bear Robotics as a leader in its field but also fosters a collaborative and forward-thinking work environment.

Company Stage

Series C

Total Funding

$175.8M

Headquarters

Redwood City, California

Founded

2017

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-2%

2 year growth

6%