Full-Time

Manager – Account Management

Updated on 4/29/2025

Nextdoor

Nextdoor

501-1,000 employees

Social networking platform for neighborhoods

Compensation Overview

$108.5k - $122.5k/yr

+ Commission + Equity Grant

Senior, Expert

Chicago, IL, USA

Hybrid employment model with a blend of in-office presence and work from home experience.

Category
Strategic Account Management
Sales & Account Management
Required Skills
Data Analysis
Requirements
  • 8+ years in the ad tech industry; 3+ years managing a client services team and/or the ability to perform at an advanced level in the domain
  • Strong mentoring, coaching, and people management skills—set up your team for future success
  • Strong understanding of campaign strategy, management, and optimization within a biddable environment
  • Desire to learn the Nextdoor tech and be a product champion for their team
  • Data-driven and analytical mindset; deliver actionable insights to drive revenue strategy and renewals
  • Positive, Curious, with a hunger to learn, and a passion for problem-solving
  • Ability to identify, collaborate and drive change
  • Ability to lead multiple projects while maintaining strong attention to detail
  • Passion for building and transformation; excited to grow with the company
  • Self-motivated and comfortable ideating your own goals based on company objectives
  • Team-oriented mentality that likes making new friends
  • Curiosity, hunger to learn, and passion for problem-solving
Responsibilities
  • Lead a team of Account Managers; coach functional excellence, support new team member onboarding and development, and build Nextdoor expertise
  • Identify areas of skill development; grow and develop Account Managers through strong mentorship
  • Collaborate with Account Management, Operations, and Sales Leadership to ensure accounts are resourced to drive maximum value and impact for our customers
  • Identify vertical trends; guide measurement strategies and performance optimizations that drive customer retention and upsells
  • Develop strong product and technical expertise; be a Nextdoor expert for your team and customers
  • Partner with cross-functional teams to identify gaps and opportunities for training and improving workstreams; develop best practices that scale and drive revenue growth for Nextdoor
  • Build a culture of sharing; disseminate best-in-class work across the broader team, and translate top-down information for vertical application
  • Be the main point of escalation and advocate for your team, vertical, and customers
  • Collaborate with leadership to strategize and execute the long-term vision for the Account Management team
  • Participate in in-person Nextdoor events, trainings, off-sites, volunteer days, and other team building exercises
  • Build in-person relationships with team members and contribute to the KIND culture that Nextdoor values
Desired Qualifications
  • Strong understanding of campaign strategy, management, and optimization within a biddable environment
  • Desire to learn the Nextdoor tech and be a product champion for their team
  • Data-driven and analytical mindset; deliver actionable insights to drive revenue strategy and renewals
  • Positive, Curious, with a hunger to learn, and a passion for problem-solving
  • Ability to identify, collaborate and drive change
  • Ability to lead multiple projects while maintaining strong attention to detail
  • Passion for building and transformation; excited to grow with the company
  • Self-motivated and comfortable ideating your own goals based on company objectives
  • Team-oriented mentality that likes making new friends
  • Curiosity, hunger to learn, and passion for problem-solving

Nextdoor.com is a social networking service designed specifically for neighborhoods, primarily operating in the United States but also available in other countries. The platform enables users to connect with their neighbors, share local news, recommend services, and buy or give away items, functioning like a digital bulletin board for communities. It caters to a diverse audience, including individual users wanting to engage with their neighbors, local businesses seeking to advertise, and public agencies sharing important information. Nextdoor distinguishes itself from other social networking sites by focusing on local interactions rather than global connections. The company generates revenue mainly through advertising, allowing local businesses to target potential customers in their area, and also offers a premium subscription service that provides additional features for a monthly fee. The goal of Nextdoor is to foster community engagement and support local connections.

Company Size

501-1,000

Company Stage

IPO

Headquarters

San Francisco, California

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Localized advertising partnerships boost Nextdoor's revenue and brand visibility.
  • Integration with CivicPlus enhances communication for local governments, increasing platform utility.
  • The appointment of Michael Kiernan as CRO aims to transform and grow advertising revenue.

What critics are saying

  • Competition from localized social media platforms may reduce Nextdoor's market share.
  • Privacy regulations in Europe could impact user engagement and operations.
  • Economic downturns could decrease advertising revenue from local businesses.

What makes Nextdoor unique

  • Nextdoor focuses on local communities, unlike global social networks.
  • It offers a digital bulletin board for neighborhood interactions and services.
  • Nextdoor's partnerships with schools and local governments enhance its community engagement.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Company Equity

Hybrid Work Options

Wellness Program

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

2%
PR Newswire
Apr 1st, 2025
Class Intercom Social Assurance Partner With Nextdoor

LINCOLN, Neb., April 1, 2025 /PRNewswire/ -- Class Intercom and its parent company, Social Assurance, announce a partnership with Nextdoor, the essential neighborhood network. The partnership effectively streamlines the setup process for schools interested in claiming and activating their Nextdoor pages–opening up the platform to schools interested in reaching the app's more than 45 million weekly active users through local, relevant content

AIM Group
Jan 16th, 2025
Nextdoor makes Michael Kiernan its permanent CRO

Neighborhood networking app Nextdoor has promoted Michael Kiernan as its new permanent chief revenue officer (CRO).

Adweek
Jan 15th, 2025
Nextdoor Names New CRO as Part of Broader Turnaround

The social platform Nextdoor named executive Michael Kiernan as its new chief revenue officer on Wednesday, part of a broader bid from the company to reinvent itself and its advertising business under refreshed leadership.

HR Tech Wire
Dec 17th, 2024
Nextdoor Rewind Returns to Celebrate the Moments and Milestones That Brought Neighbors Together in 2024

Today, Nextdoor released its 2024 Nextdoor Rewind, an end-of-year review of the collective moments and shared achievements of neighbors in cities nationwide.

Ad Age
Dec 10th, 2024
Why localized ad campaigns help big brands win big

For example, Jack in the Box partnered with Nextdoor to promote pickup and delivery services at local restaurants.