Manager – Account Management

#TeamNextdoor

Nextdoor (NYSE: KIND) is the essential neighborhood network. Neighbors, public agencies, and businesses use Nextdoor to connect around local information that matters in more than 340,000 neighborhoods across 11 countries. Nextdoor builds innovative technology to foster local community, share important news, and create neighborhood connections at scale. Download the app and join the neighborhood at nextdoor.com. 

Meet Your Future Neighbors

Nextdoor's Account Management team is a diverse, highly motivated, and strategic group of neighbors focused on partnering with national and regional brands to connect them with our community of members through our growing portfolio of advertising products. The team culture mirrors the larger business focus, relying on building trusted connections both internally as well as with our partners in order to drive campaigns and executions that add value to our members' lives while simultaneously driving results for our brand partners. We believe that in order to succeed we must attract and develop smart, capable, and passionate employees, while also creating an inclusive environment where they know they belong, and will thrive and grow. 

At Nextdoor, we offer a warm and inclusive work environment that embraces a hybrid employment model, blending an in office presence and work from home experience for our valued employees.

The Impact You’ll Make

We are seeking a results-oriented and strategic leader to manage, develop, and grow the Account Management team. You’ll bring a passion for driving customer value and business outcomes. You also enjoy building processes that scale, creating a culture of accountability, and motivating and inspiring your team to excellence. If you're great with people, insanely detail-oriented, and a creative problem solver come join our neighborhood!

Your responsibilities will include: 

• Lead a team of Account Managers; coach functional excellence, support new team member onboarding and development, and build Nextdoor expertise  
• Identify areas of skill development; grow and develop Account Managers through strong mentorship 
• Collaborate with Account Management, Operations, and Sales Leadership to ensure accounts are resourced to drive maximum value and impact for our customers 
• Identify vertical trends; guide measurement strategies and performance optimizations that drive customer retention and upsells
• Develop strong product and technical expertise; be a Nextdoor expert for your team and customers
• Partner with cross-functional teams to identify gaps and opportunities for training and improving workstreams; develop best practices that scale and drive revenue growth for Nextdoor
• Build a culture of sharing; disseminate best-in-class work across the broader team, and translate top-down information for vertical application
• Be the main point of escalation and advocate for your team, vertical, and customers
• Collaborate with leadership to strategize and execute the long-term vision for the Account Management team   
• Participate in in-person Nextdoor events, trainings, off-sites, volunteer days, and other team building exercises
• Build in-person relationships with team members and contribute to the KIND culture that Nextdoor values  

What You’ll Bring To The Team

• 8+ years in the ad tech industry; 3+ years managing a client services team and/or the ability to perform at an advanced level in the domain
• Strong mentoring, coaching, and people management skills—set up your team for future success
• Strong understanding of campaign strategy, management, and optimization within a biddable environment
• Desire to learn the Nextdoor tech and be a product champion for their team
• Data-driven and analytical mindset; deliver actionable insights to drive revenue strategy and renewals
• Positive, Curious, with a hunger to learn, and a passion for problem-solving
• Ability to identify, collaborate and drive change
• Ability to lead multiple projects while maintaining strong attention to detail
• Passion for building and transformation; excited to grow with the company
• Self-motivated and comfortable ideating your own goals based on company objectives
• Team-oriented mentality that likes making new friends
• Curiosity, hunger to learn, and passion for problem-solving

Rewards

Compensation, benefits, perks, and recognition programs at Nextdoor come together to create one overall rewards package. Overall, total compensation will vary depending on your relevant skills, experience, and qualifications.

The compensation range for this role includes a base salary + commission structure with a 70/30 split. Commission will vary depending on your achievement of sales-related goals and objectives. The budgeted OTE inclusive of base + commission is in the range of $155,000-$175,000 (base salary of $108,500-$122,500) on an annualized basis, or potentially greater in the event that your 'level' of proficiency exceeds the level expected for the role. 

We also expect to award a meaningful equity grant for this role. With equal quarterly vesting, your first vest date will be within the first 3 months of your start date.

When it comes to benefits, we have you covered! Nextdoor employees can choose between a variety of great health plans. We cover 100% of your personal monthly premium for health, dental, and vision – and provide a OneMedical membership for concierge care.

At Nextdoor, we empower our employees to build stronger local communities. To create a platform where all feel welcome, we want our workforce to reflect the diversity of the neighbors we seek to serve. We encourage everyone interested in our purpose to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that unfairly targets a group of people. In accordance with the San Francisco Fair Chance Ordinance, we always consider qualified applicants with arrest and conviction records.

For information about our collection and use of applicants’ personal information, please see Nextdoor's Personnel Privacy Notice, found here.