Kronos Technical Specialist

Job Description

1. Kronos Workforce Central Specialist
Relevant Experience Mandatory:
⦁ 5+ years of Kronos experience including Workforce Central (WFC) time management software implementation and/or application support experience.
⦁ Experience with large workforce use of Kronos (i.e. over 10,000 employees)
⦁ Experience supporting Kronos for union/bargaining unit workforce
Preferred: 

⦁ WFC Configuration and alignment with Organization Pay Rules

⦁ WFC Mobile Application Support
⦁ Time Clock Management/Management of Time Cards
⦁ Intouch
⦁ Series 4000
⦁ Other time capture devices
⦁ Integration to PeopleSoft Application
⦁ BizTalk
⦁ Workforce Integration Manager
⦁ WFC Architecture and Technology support including SQL Server database support
⦁ Public Sector experience
⦁ Application management/outsourcing experience
⦁ Kronos application patch, bundle, or image experience (WFC 7.0 or higher)
⦁ Excellent verbal and written communication skills
⦁ Ability to interface and resolve issues across all levels of an organization
⦁ Writing WFC reports

Role Description 

 ⦁ Work in collaboration with the OAKS Managed Services Providers (MSP), key internal IT and Security organizations, and other critical stakeholders to maintain the Kronos Workforce Central application
⦁ Responsible for identifying and troubleshooting production issues and problems in the Kronos Workforce Central application
⦁ Consult on application aspects of break/fix approaches and planned enhancements
⦁ Bring research and recommendations to the OAKS team to continually improve the current Kronos Workforce Central application
⦁ Work to understand customer issues and communicate these issues to various stakeholders
⦁ Maintain the Kronos Workforce Central Operation Processes
⦁ Proactively identify and implement service improvements in operational delivery processes
⦁ Analyze and Diagnose incidents and events related to the Kronos Workforce Central application in the Production Environment
⦁ Conduct cause analysis for incidents and events affecting Kronos Workforce Central documentation
⦁ Document results of analysis in Event / Incident Management database
⦁ Help drive Kronos Workforce Central performance improvements
⦁ Assist in validating Kronos Workforce Central contract performance
⦁ Customize Kronos software to meet the State’s needs
⦁ Program SQL based queries and views to develop interfaces and customized reports
⦁ Provide program specific training and follow-up support for new agencies
⦁ Develop documentation for the configuration of the software based on discovery and union contracts
⦁ Lead discovery workshops with agencies to determine goals objectives, and procedures to ensure successful implementation of time management software

Qualifications

Preferred Education

 ⦁ 4 year college degree
⦁ Project Management Professional (PMP) certification
⦁ Kronos WFC training courses (please list)

Additional Information

All your information will be kept confidential according to EEO guidelines.